SRI Management, LLC

You were all great there. [name removed] was incredible. I just flew down from New York yesterday to see my dad at Heron House. I got to see him for 90 minutes and then put him to bed. A few hours later he passed away. I don't know how much time to talk but I will say I would not have been able to get him into Heron house or see all the other options available without [name removed] help and I am very grateful to her and you all for that.

The showers were dirt. They had really nice and good people. I had an issue with the bill , which made me very upset because it was very high. The food was good. They had some activites but not a lot. There wasnt much value,for the amount of money that I was paying. The outide was nice. The people that do the work is 50/50, in which some do a good job, and others are just there for a paycheck.

My husband was at the Colonnade because he has dementia and could not be left alone at home. I had gone to the hospital, was sent to rehab where I got COVID, went back to the hospital, then to a lock-down COVID ward, then back to the first rehab "to be discharged". When I got there, they wouldn't let me leave. I sat in the lobby for two days to put pressure on them to sign the papers so that I could leave. During this, the absolute worst month and a half of my life, I was dehumanized, screamed at by CNA's (they screamed at everyone), treated as less than human, left in a room with no call button (I was told by the CNA and the nurse to "yell"), and a toilet that had overflown in the morning and the refuse on the floor was never cleaned up. This is the tip of the iceberg of the horror that was my life during that time. This is the reason why I "failed to give the Colonnade 30-days notice" that [name removed] was leaving. It never crossed my mind. I was trying to survive. They have just notified me that I owe them [price removed]. They are making us pay until [date removed] even though we left the Colonnade on [date removed]. They are totally unreasonable. I am perfectly willing to pay for the time that we were there, but not for the time that we were in our own home. I would tell others, "don't go there". They are unfriendly, the upper-staff were very unfriendly and condescending. When I was leaving I was waiting for my ride with wheelchair transport. The director, [name removed], came by and grabbed the footrest off of the wheelchair I was in. It was their wheelchair, but I was waiting to transition into the transport wheelchair. He came by as if I was a thief in the night trying to steal it. He didn't say a word, he just snatched them in a huff. I was so mad, and I told him so in an email. He apologized, but there was no need for that as I was not stealing it. If he would have just asked me, I would have explained that I was waiting for the other wheelchair. They're also trying to make us pay for the time that we were not there and I'm upset about that too. Again, I was in a lock-down Covid ward and I had several risk factors. They wanted me to give a 30-days notice that [name removed] was leaving The Colonnade, and that wasn't the upmost thing on my mind, as I was being dehumanized and receiving the worst treatment. Excuse me if was not thinking about making a phone call during that time. That was upper management, and I have nothing good to say about them. That is what I think about the Colonnade at Beckett Lake.

My biggest suggestion for others would be to meet the person first to decide if it is an appropriate place for them. Unfortunately my dad did not get anything he needed at all while here. They had not met him prior, so they did not know whether it would be a good placement for him. They had told us it would be a good fit but it was not. The facility was beautiful and the people were nice, it was just not the right fit for us.

Since they changed ownership they seem to only care about bringing in money...they have filled memory care to capacity while losing staff...more residents and less staff has hurt the quality of care and I can see the difference in my mother...she always wants to go home with me and she wasn't that way before. As soon as they maxed capacity they had a massive COVID outbreak and locked down for 2 weeks.

Nurses not taking care of mom. Some of the staff are not really nice to the residents. Sometimes mom likes the food and sometimes she does not. It should be cheaper. Other families, looking into this facility should talk to patients and staff that work there.

Good community, didn't have a warm feeling and felt more like a number to me during the tour.

Good community, didn't have a warm feeling and felt more like a number to me during the tour.

Initially I was very pleased. We were very encouraged with the admissions process and everybody that helped us. But it took an unfortunate turn, and I was left with a lot of questions about the care that was being provided.

It's a very nice facility. The residents seem to be happy. You do have to stay on top of the staff to make sure things get done. The meals and dining is nice, my loved one enjoys the variety of choices offered. The activities are good. My loved one enjoys their movie night, happy hour at 330pm, outings to do some shopping, as well as arts and crafts. The only issue seems to be medication management.

Sometimes when you walk in, there is nobody there so anyone can just walk in and we thought that was kind of shocking. I think they could use improvement on communication to families on things that are going on within the facility. Overall it is a nice place that is clean and the staff members are friendly. I just think there are some things that they could improve on.

It's affordable. It's in a good location. I think the management is good. But they didn't have enough staff, and they lost their activities director. I think it's a good value, but I do think they need to add more activities for the residents.

I would recommend you find another community. The quality of care and the staff ratios are awful and these are some of the reason I suggest another community for your loved one. They didn't have activities for memory care residents. The only thing they did was watch tv.

Our family had an in person tour and the people were very nice there, but it was not as clean and the layout was just not going to work for our loved one.

The people we met on our tour were nice, and everything was fine overall. The facility wasn't finished though, so we didn't spend a lot of time there, and it was kind of hard to get a feel for it. When we found out that the rooms would have just a little refrigerator instead of a full size one, my loved one lost interest.

At the moment Harbison Shores is badly understaffed especially at night which results in a lack of communication with the families.

With this community we walked in and there were fans in the foyer. The roof goes to the top of the building and it was really hot. The rooms were also not designed for ease of movement.

Very clean, food fair - could be improved - staff - too few need to hire more - needs increase in activities for residents.

When we looked at Indigo at Carolina Forest it was not open yet so we could not really get a good feel for what it would be like.