SRI Management, LLC

I liked the community, but not the right fit for my loved one.

This review is based when it was Windsong at Rock Creek. I chose this community because of activities offered, their daily routine, and it is a dedicated memory care community. The security was very important and good. We had some issues there, my loved one got accidentally locked in a storage room and nobody knew he was missing or for how long.. It would always take so long to find care, help, or any employees. On paper this community looked a lot better than it was.

We are generally pleased with this community. The staff have been friendly and helpful. They offer some nice activities and amenities. Mom likes her room and the meals are good. She is making friends. They keep the community well taken care of.

I had a good tour of this community, and everyone was very kind. The staff I met was very nice, and friendly. Everything looked very well-kept, it is a nice looking facility. It was a lovely experience, but my mother didn't feel this was the community for her.

My dad is doing good he is still adjusting. They are very compassionate and very friendly. My dad likes to watch others playing domino. I would like a little more interaction for my dad. So he gets more one on one attention.

Brookdale Carrollwood has a lot of hallways and alcoves. It seemed slightly larger than what we were looking for. It did not seem as clean as the slightly smaller community we chose. The staff that we meet seemed nice and knowledgable.

This is a nice community with a good staff. They are caring for my mother very well here. The staff has been friendly and very helpful. There is always someone around to help. The community is pretty clean and everything looks okay. She does enjoy the activities they offer like the games. She loves the meals they have very good food. If you are looking into care make sure you explain your care in detail to the community so they know everything they need to do.

I really just took a quick tour of the Brookdale Northdale facility, but from what I saw initially about the place is that it is a somewhat decent place to live. I know that the staff was definitely very friendly.

They tried to work with us. My father has alzeihmers. But there were a few needs that he had that they overlooked in the assessment (which in retrospect I feel should have been more thorough). I ended up having to get dad out of there and into a care facility that had more of a focus on memory care.

Even though our mothers has not been at the Haven very long, so far our experience has been good.

It was nice, clean, the staff were friendly. We liked it, we were going to move in, but it didn't work out. It ended on a good note though.

It was alright. I have thought about that as a back up option. The only reason I really didn't pick Emeritus is because I started getting negative feedback on them from a TV program.

Med tech Staff is excellent but over worked. Used to serve food in dinning room; dinning room staff was fired/quit. Not replaced. Around [Date Removed] Then caretakers were let go not replaced. So now there are only 2 med tech on the 3rd and 2nd floors and 1 on the first floor At night it's only 2 med tech and sometimes 1. The food is so-so. Things that are on the "Always available " maybe only 2-3 times a week. The place is keep clean. The upkeep on maintenance is excellent. The rooms are excellent.

My mother is not a complainer or a picky eater. The food is consistently bad. People there are not very active. I would not recommend.

My parents weren't physically there for more than 2 weeks in total between hospitalizations and my mom passing. The real negative for me was that the staff was using their room as a place to hang out and I'm positive they were using their tv. Also when we needed help I'd have to go looking for someone. For the price yes with the caveat that if it's best if they mobile and pretty independent.

Trying to get in contact with someone is not been good except for when[Name Removed] is working unfortunately they had the desk closed yesterday and I’m assuming today since no one will answer the phone there. So I’ll be going back by again. This is very disappointing trying to find out about a family member.

My family member struggles with lack of consistency in timing of her showers. Food is pretty good but there is no variety with the breakfasts. Need more variety also in the activities and need a bigger van. Activities are pretty much the same every month. Wish there were more groups coming to entertain at the home. If we had more money we would consider changing facilities. Sometimes admin staff does not respond to emails which can be frustrating.

The nursing staff are all very nice and helpful. It was also one of nicest in the lower price range. Management is not the best.

I would recommend if client is still capable of most things independently. Any extra effort required by staff is not appreciated.

Some nurses were very helpful, others didn't do much, so hit or miss depending on whom was working. They didn't accommodate the multiple moving of furniture we had to do and they were proactive on comments we made, like ants in the bathroom.