SRI Management, LLC

My grandparents moved here a few months ago and things couldn't have seemed better. The tour and initial meetings went fantastic and everyone was so friendly and understanding of their needs. Unfortunately, it was a completely different story barely a week into them living there. Aids weren't giving them their medicine, giving bathing assistance, or even being around when an emergency button was pressed. The former head of the aids assured us that things were changing, only for her to be fired a few weeks later. Our family is currently looking into rehousing them because we were told by new management "they shouldn't have been accepted here based on the amount of care they need." We were deceived the entire onboarding process as to what kind of care they would be receiving. Major red flag for anyone looking to move a loved one here.

My loved one was only there for 12 days before they decided they couldn't handle her. They sent her to the hospital then informed us that they would not be taking her back. We were out all the move in fees, plus a month's lease (about $[removed] if I remember correctly) and had to scramble to find a group care home for her. It would have been better for us if they had been honest about what they're willing to do for personal care up front.

I would have rated [community removed] a 4-4.5, but now with the new ownership at Hunter trace, I have to decrease that to about a 2. Food choices are below expectations. Aid staffing is shorthanded. There is a lack of security protocol after regular business hours.

I can say that the staff always greeted you and friendly. They can improve on a lot of things: Communication. Answering the phones. Returning phones calls. Returning emails. Should recommend to family that they should not leave valuables on there loved one. Keeping loved one warm and comfortable.

They definitely promised more than they deliver. Have to ask for cleaning and help bathing. Under new ownership now so we will see what happens now

The facility was chronically understaffed and as a result, my father was left alone and ignored for large parts of the day.

The management is non existent the last few months. Terrible communication. Many residents are very upset. They just treated my family member like a number. Had a massive fall and broke his arm on a fall. Never once called to check on him to see if he was okay. Then argument over termination of his lease. Poor management and staff was more caring when cleaning out his apartment.

They were extremely understaffed when my dad was there. They had one CNA that was assigned to my dad's floor, who couldn't lift because of a bad back. She could not help my dad do anything from getting in and out of bed to dressing, etc. The same CNA left my dad in bed several mornings until he missed breakfast, and the PT or OT showed to get him up and dressed. I questioned admin about it many times and nothing was done. We loved the nurses. They were amazing!! I was very disappointed compared to what we had been promised/told before moving dad. Sadly, he passed away only 3 months after being at Westhill. I'm heartbroken, yet happy that he is in a better place.

My biggest concern was the safety of my wife. She had her own room on the second floor and was found to be one who tried to get out of the facility. I was informed of this and they put her in extended care during the day which is quite secure. On the sixth day I was informed she had opened the window about two feet in her room and was attempting to climb out. I asked why the window wasn't locked and said is was against their policy. I informed them of my policy and removed my wife from that facility. I have realized that she was misdiagnosed by their doctor and should have been in extended care from the beginning.

Poor value and poorer management. Oh...the "gourmet" meals: New York Style Coney Island meal. How about a regular size, hard to chew, dog with bun...and some chili splashed on it. Wow...delightful. Evening meals are the worst. Why would you feed seniors with a rubber hot dog (hard to chew) and chili when they have digestion problems at night! Oh...and try to catch an office staff person after 130 PM on Friday. Or try 245 on Tuesday PM. No luck. Have you ever had to call at 2 AM because you can't reach a sick loved one...BECAUSE NOBODY PICKS UP THE PHONE...even though a new phone system was just installed. Oh...price increases are a regular part of operations. My loved one, who has dementia, received a note in the mailbox that said...hey...we are gonna raise prices. He threw it away. It wasn't until our accountant raised a red flag. And let's not forget the new golf cart, the new furnishings, the new everything...and who pays for all that? Folks...they are gonna sell Creekside...fyi!

Not what it was advertised to be! It is very clean. The people who live there are friendly however the management is NOT. They really don't care about anyone there. Staff is the worst. They will tell you anything to get you to move in and afterwards they don't care at all. Food - Again false advertising. The activity Director is the only person there that actually cares about the residents.

Quality staff is being replaced by a constant turnover of 'agency' workers. Management claims 'open door' policy but refrains from contact with families. Management actually discourages staff from communicating with family. Very little personal interest in residents is shown by management. Atmosphere of 'fear of job loss' shown by remaining staff. 4.5 months was enough for us to remove mom from a toxic environment.

It could definitely be a great place if they had enough staff to patient ratio there is like two staff members per 20 I think, so these residents are not being checked on when they're in their rooms. It's impossible to care for that many people with only two staff members. The doors to the rooms are extremely heavy for elderly people to open and close. My mom could not get in and out of her room. She didn't have the strength to open the door and close it. It's very heavy. The rooms are very clean. The facility is very clean. The food seemed to be good. They gave them plenty and all they wanted to eat however, not enough staff to push fluids, again you have two staff members trying to feed six or seven people that cannot feed themselves so by the time they get around to everyone, the food is cold. I witnessed this on a daily, feeding one person at a time and then getting to others and the food is extremely cold that's not acceptable for the amount of money that you pay for your family members care. One other huge problem is they have nurses aids giving medication's. I didn't even think that that was legal, but it may be in this day and time which is also unacceptable these ladies and gentlemen have no idea what they are administering to residents and again the medicine was never given on time because they have so many residents. The activity director was amazing!

MB is a huge facility for assisted living and offers good food and friendly staff and lovely decor. But the memory care unit was a second thought obviously. There was absolutely zero “ Memory Care” when my 90 year old mom was there for a little more than a month. The floors are watched by CNA’s and Med Techs for the most part. When you do have the service of an actual RN or one in training, they did not exhibit an understanding of or training for Dementia. Residents wander in and out of rooms and I even saw a resident slap a woman her second day Magnolia, she later fell from her wheelchair on the patio alone, her blood was left behind for all to see, for days. A med tech once told me that every time mom yelled for help, they would record it and have her meds increased! I am grateful for Hospice, they were mom’s only saving grace besides my being there daily to check on her. Magnolia should close the memory care unit and stick to what they do best. A huge disappointment for us.

They do a great sales pitch but don't actually do the things they said they would do. They don't escort mom to meals as promised. They are ok with her sleeping all day and not eating. They don't reach out to let us know she isn't doing well

There is a shortage of staff and care is minimal. Since [date removed] admission, he has had one shower given by staff. I have given him all others. We were promised two a week but I’ve heard every excuse why they can’t do that. I shave him, clean his dentures and many times when I come his walker is no where near him and he has fallen often because they don’t seem to care to remind him he needs it. There is no nurse after 6 p.m. I can’t begin to list all of the items that have come up missing since he’s been there, many in the first week. His glasses, hearing aids, jacket, shoes, throw for his chair, and the one most disconcerting, his wedding band which he has never removed since he retired. I was able to locate his hearing aids at the bottom of a wastebasket. His legs and feet are so very swollen from sleeping so much sitting up in a chair without elevating the foot rest, that they now are seeping. They were not this way upon admission. I would not choose this facility again.

The facility is attractive and clean; has varied activities; is fair with not overcharging points and that is where it ends. Regarding assisted living, the facility performs poorly: inadequate staff:resident ratio; some staff can be dismissive toward residents; food was good until they hired a new lead “chef” and is no longer quality; not sufficiently knowledgeable in medically-involved resident care; high direct care staff turnover; considerable lack of communication between staff, residents, and families; and poor response time. I do not recommend for assisted living services.

We chose Canterfield Assisted Living because of the location and previous recommendations. I regrettably did not tour in person before moving my mother in, but her room seemed fine. However, with each subsequent visit, I noticed s decline in housekeeping and maintenance (which was not good to begin with). It took months to get a burned out ceiling lightbulb replaced. The dog waste in the small courtyard was never collected. And once we noticed dog waste in the hallway that remained for more than 24 hours. My mother frequently complained about the food, which was indeed barely edible. The dining room floor was usually covered with crumbs (even first thing in the morning), and tabletops were not cleaned. Her room had not been cleaned in weeks by time I last visited, and the odor of urine (from neighboring rooms) was strong in the hallway. I immediately moved her.

Our dad lived here, last week the building had been in quarantine we walked into dad's room and it was horrible the condition it was in. Old food everywhere in containers. Bed sheets soiled with feces as well as on the carpet. It was extremely unacceptable. We as family spent 90 minutes cleaning the apartment. When management was approached all I got was excuses and I'm sorry. No charge in protocol will take place very disappointed in this facility

“Fine cuisine” is advertised with a “restaurant style menu”. It is not… it is take it or leave it with average food at best. Cleaning staff is spotty and does an occasional good cleaning. Not “upscale”, just newer than its competitors. Additional charges are added at a generous rate.