SRI Management, LLC

We were in the memory care side. The staff was friendly It was clean in the common areas. Our room was cleaned once a week and laundry done. Ours had carpet and when you have someone that has a lot of accidents, I feel they should clean carpets once a week also at least. The tv was always on in the big room. They did activities or had someone come in to play music or they did trivia. The food was really good. I just think they needed more staff for the 35 or so rooms. There were only ever 3 on duty per shift. Other than that it was good.

Cleanliness is very good . Food is good. Willingness to adapt to the resident was was inadequate.

The staff formed a great relationship with my mom while she was there. Unfortunately there was a lot of turnover. The staff was very unhappy with the amount of work they had to do, in comparison with their low wages. Most of them were disgruntled, and shared this with my mom often. The biggest turnover was cooks. The food was terrible according to my mom. They were not prepared to provide meals for anyone with dietary concerns. Because of staffing shortages they could not keep up with my mom's needs. Thankfully we had hospice care that was able to provide care for her.

I had a lot of complaints when I moved in such as old flooring that you couldn't get clean. When I brought it to the executives s attention they would lie and say they never heard of it.

We had some problems with food it was really really bad. We would probably not recommend this community to other families based on the experience so far.

They are very caring, but often shorthanded. The facility is better than most that we looked at.

Nice place to live. We need more help in all areas. Management lets everyone know how wonderful it is but its not they accepts people who [name removed] me here. They need a new cook and chef me haves the same thing every month to nice stains are manage doesn't keep up with things like the. Cannot use no license plate. He never carries this with anything doesn't like to talk to residents or family.

Food would be very good to know an of course how well the staff responds to our loved ones needs too. No don't think we would recommend the community to others. Too many things not right sorry

Not a lot of help in finding and holding on to personal belongings. Otherwise a good place to start. The activities needs more participation.

Overall, we feel like they promised more than they could deliver. The staff are good for the most part, but there are not enough staff to adequately care for all the residents. It is not uncommon to wander the halls on all floors and not find any staff. It is a lovely place, but I think it is better for those requiring less care or at least without any dementia.

There are some management/staffing/dining issues here, and several residents are moving elsewhere. Another facility is promising more. But I have some friends here from my old neighborhood, and this facility is meeting their needs. They enjoy the activities and the social opportunities. It probably works best for people who don't drive because we don't have assigned parking.

Like all of them, the promise the world and the wonderful nursing staff tried. They were great. All told, HS was less a money grift than other places

The facility could be cleaner. Carpet in hallways is dirty. Rooms could use a good mopping from time to time. Porches are not cleaned. Entrances...not front have dirty look to doors. Very few activities. Not sure if there is a new activities director yet? Food is not as good in the last several months. Other Residents have mentioned this as well.

My Mom had dementia and wasn't receiving enough attention in the assisted living. She was taken to the ER 3 times. She never got see the podiatrist or get her hair cut. I cleaned her unit because it wasn't vacuumed and the toilet l was obviously dirty. Once no one took out the garbage or another time her laundry wasn't done. She stopped going to the dining room so they brought food to her but she didn't eat it. On her last trip to the ER t g ey diagnosed her with a failing heart and said she needed hospice. So I moved her to facility in Cincinnati. She's at [community removed]. It's costly room and board but they have their own listing Primary Care, Psychiatrist and Podiatrist. They have regular PT staff. Each floor has a head nurse, and assistant nurse and at aides. It's very nice. And it's what she needed. Maybe if she'd been moved to your Memory Care unit she'd have done better. With her failing heart and other medical needs, she's best at a nursing home with hospice services. I know it's difficult to hire good aides and housekeeping staff, but that is one major thing that would make your facility better. Also, if you have dementia folks, don't leave them sitting alone day after day. Personally I wouldn't recommend the facility at all and I'd never want to live there myself.

The apartments in the main building are larger than most. The villas are quite spacious including garage. The food service maintenance and activities. Short staffed.

It is a very nice facility. There is high staff and administrative turnover. Pharmacy challenges.

I wouldn't recommend Summer Vista to anyone who doesn't have access to another source of in-home nursing care. Though the facility has a 24 hour nurse on the property, response time has been slow. Once, my parent waited for a nurse, during an emergency overnight, for over 2 hours. Several days later, we waited for 45 minutes for one of the med techs to respond to a lanyard call button. When no one responded, I had to take action myself though I have no medical training. Also, the daily supply requests made by care staff can be surprising. I'm having trouble keeping up, and needs seem outsized at times. One carer implied taking toilet tissue for personal use is the norm, and that really had me scratching my head! Be prepared to bring one for your loved one, and another one for the staff.

All in all satisfied for my spouse, wo is in his 90s. The nursing staff is helpful and conscientious. The activity director does her best to bring some joy to the residents. The food is suited for the older palate. The bathrooms are a bit small for those who are wheelchair bound, but the nurses manage. The activity room looks a bit unorganized and could use some updating. The Gazebo would benefit from a power washing and the fallen metal poles located in the back should be removed. But again, affordable and friendly. That is what I was looking for.

There's a lot of caregivers that change frequently. It's impossible for one suffering with dementia to remember names and faces. These are all comments about memory care. AL might be a different story. Creekside provides great security for loved ones. Creekside does a Great job keeping the facility clean and safe for residents. Creekside has some great employees that truly care about the residents. (They have some duds, too.)

The caretakers and most of Nurses were great. The food was sub par. The facility's were beautiful but carpet inside memory. Care was not cleaned enough. The furniture inside memory care should not have cloth on the seats at all. They did have some good activities on the outside of memory care. They never took the patient on any kind of field trip the whole time my mom was there. They did not have hair salon on the premises where she was.. We had to travel quite a ways to go get her haircut to another facility. Her clothes were always taking care of in a good manner. They had very few activities for the memory care people themselves. the whole time my mom was there they had a activities director for about two weeks. Mainly all they did was sit in front of the TV in the lounge room. There should've have been more things to stimulate their minds. Also forgot to Add that your medicine plan was horrible and ended up costing my mom three times or more what her medicine was before she went in and also not being able to get a medication to use from the outside when you take the patient to the doctor or emergency care, it can take one to two days before they can even get their medication.