SRI Management, LLC

The care was absolutely horrible. I live in a different state than my loved one. My loved one was supposed to be getting physical therapy, and wasn't getting the therapy they needed. In addition they lost lots of weight and this wasn't planned. The community let me know that my loved one was ready to go home. I received a phone call and had to fly down to get them out of the community The Colonnade was horrible and they fought me on getting money back to me since I was taking my loved out of the community. There were several staffing changes, and hopefully it is better now.

Because there are no RN’s on staff, there was a lot of theft of medications (especially diabetic medicines). Also, residents get billed for services they never received.

I would never again allow anyone in my family to be placed in Superior. I was given inaccurate information about the services they provide and my loved one was injured . I was given “nurses notes” that were a joke and seemed to have been written after the fact, never could get the same version twice of the accident. It is a difficult decision to place a loved one in a facility and it is heartbreaking to find out they were neglected when they can’t care for themselves.

Very displeased of the uncompassionate handling of being informed that my mom was in the hospital during the Covid19 pandemic. Would have been nice to have experienced some humaness from management.

I was happy with this facility only to be surprised with an excessive price increase within the first few months of my mother moving in. This was done with no warning ,discussion or explanation. With the lockdown from Covid19 I have not been able to visit my mother. It is a $550.00 increase! While some increase in her care is acknowledged because I cannot go in..I should have been warned . My heart is heavy with the feeling of being duped from promises of everything I could possibly think of asking before the move in. Now I feel I should have had an attorney ...is there no care about what it is trying to navigate these unknown or misrepresented or misunderstood promises?

Very disappointed in this ALF. Mom lived here for 2 years. It was good when there were few residents, however as management, chef & employees left and it became more populated, care was sacrificed to a great extent. The place began to smell as residents were left in soiled clothes, laundry was done on a “quick wash” leaving it smelly and still soiled. Food was the equivalent to a truck stop, with breakfast being the only satisfactory meal. Lunch & dinner were heavy, dry pasta, meat, potatoes & bread with a few soggy vegetables. Fruit, when available was canned peaches, pears or fruit cocktail. It was not a menu that the elderly would choose, had they the ability to do so. There are also functional obsolescences throughout the facility. The bathrooms are so small it is nearly impossible to accommodate a wheelchair. There is no protection from weather when taking a resident from the memory care facility and no automatic doors that stay open while maneuvering a wheelchair. The dining area is too small to accommodate full residency so some residents are put alone in common areas to eat. The staff quickly puts residents in their rooms to “nap” even if they don’t “nap” after lunch, I assume in an effort to keep the common area uncrowded. There are just too many negative issues to address. Management is confrontational and quick to threaten expulsion hen issues are raised. Do yourself and your elderly loved ones a favor and avoid Anthem Lakes.

Sadly, Anthem Lakes has proven to be a substandard experience. Those entrusted with the care of my 90 year-old mother have failed on many accounts. After 5 months in residence, my fall-risk mother was unaccompanied while walking around fully-dressed at 4 am while caregivers apparently slept. When she returned to her room alone, she fell & shattered her femur, requiring extensive surgery and was officially an invalid, never to walk again. Mom soon began having seizures when returning to Anthem Lakes, from rehab, and needed to be admitted to Hospice or be moved to a nursing home. Three months after the above experience, DCF was brought in as she was solidly bruised from both hands up to her elbows; her skin then began to tear. Nobody on staff noticed or had a clue what was happening to her as I continted to inquire. When I continued to press, It was discovered by the “best employee ever” on staff, that a male night-shift employee was being “rough” with her as she was “ uncooperative “ when being checked during the night; I was terrified that she was being abused and she could not remember and express her experience as she has Alzheimer’s. This abusive employee was suspended during the investigation but was allowed to come back following its conclusion. The “best-ever” employee was subsequently fired for a ridiculous reason. Although I wished to move Mom to a more responsible facility I felt my hands were tied and I didn’t know what to do. I didn’t want her to end up in a nursing home nor could I afford an additional on-site caregiver. I continued to visit daily to keep an eye on her, although a couple hours daily only showed that she was being left in soiled clothing. I would continually ask staff to remedy the situation & became a sort of burden for asking them to take care of Mom although I paid in excess of $5,000 per month for care. Strike 3 was when Moms teeth began falling out. Upon going through her always locked supply cabinet, I discovered several full tubes of toothpaste and realized they weren’t having her brush her teeth which she would gladly do if given a toothbrush w/toothpaste. There were also dozens of “sponge sticks” in her cabinet. Upon contacting management regarding her teeth rotting & falling out, I was told that “brushing teeth doesn’t guarantee you won’t get cavities”. Now totally appalled, I knew I had to get her out of there but wasn’t sure how. She was one of the first 3 residents there, had been there over 2 years and things had become tense & crowded during that time. There was not room in the dining room for all residents and care had severely declined. I gave 30 days notice on [date removed], hoping to move her to a new facility being built, however my own life was very busy and 30 days went by. On [date removed] I received a registered letter from Anthem Lake’s attorney notifying me they had a waiting list and telling me to sign & return the letter to cancel my notice to move. I didn’t sign it, received no other communication, other than 2 days later when I received an eviction notice, giving me 45 days to move my mom OR ELSE. I attempted to call the Exec Dir for further information ( as I had given several 30-days notices prior to being able to move into the newly- constructed Anthem Lakes without being evicted. Nobody returned my calls so I emailed, and included the owner in my request for info. The exec dir responded and said the eviction letter was self-explanatory and that residence was on a 30-day basis. I began to press the new facility for a move-in date. It turns out that The nursing dept at Anthem Lakes told the new facility that Mom was combative and had behavioral issues, which was not true, but the new facility rejected Mom due to this. When I contacted the owner at Anthem Lakes regarding the rejection, they stated that they absolutely would not extend Moms residency. Luckily I had her on a waiting list at another facility and was able to move her. I had never expected an ALF that claims to have a passion for the elderly would threaten to put someone’s loved one out on the curb or have the state come & get them because they had a waiting list. Upon completing the move I began alerting others through public forums of the poor treatment received by Anthem Lakes management & owners. Immediately I was contacted by the facility owner, threatening me with legal action for defamation & slander. I informed him that I would no longer be intimidated by his threats and would tell my story in an effort to help others avoid the heartache I have endured by trusting Anthem Lakes with the care of my mother.

Anthem Lakes is not recommended if your elderly loved one requires any type of "care". The caregivers are not CNAs and many are there only to earn a paycheck. I have personally witnessed these "caregivers" tormenting residents and calling them by condescending phrases rather than by their names. Management is confrontational and does not accept ownership of issues within the facility nor do they care to make improvements. The "memory care director" is a 20-something year-old with no nursing experience or degree in nursing and she doesn't appear to like the elderly very much. Until my loved one passed I was afraid to leave a review due to fear of retaliation against them.

I do not recommend Trinity Hills of Knoxville as a place for your loved one. We had a terrible experience there with my father. The facility is very understaffed especially at nights and on weekends. They had a large turnover of staff in the year my father was there. There were many times temps were there from agencies who did not know the residents which placed them at risk.My father sustained 3 falls in 8 days which ended up taking him down. He passed away last week. We also had issues about receiving assistance for my father, which we thought was the whole purpose of an “assisted living facility”. If you do receive assistance you will definitely be paying for it along with your monthly rent. I am sharing with you some of our firsthand experiences that we endured the year my father lived there. Everyone was friendly and caring when we first visited. We were “sold” into the facility assuring us that if my father’s health declined they would be able to accommodate him. That was a lie!!! Please talk to the residents and visit at different times including the weekends if you are considering placing your loved one at this facility. I am trying to save anyone from going down the path we took with our precious loved one.

We did not have a good experience at this facility. We were “sold” into the facility assuring us that if our father’s health declined they would be able to accommodate him. That was a lie! We always worried about my father’s care during the nights and weekends. There was such a great turnover of staff that for a while I didn’t know anyone on nights and weekends! They used temp agencies which didn’t know the residents and put them in harm’s way! If a resident can assist themselves and has a good mind this facility may be okay otherwise I would look elsewhere. Also, if a resident does need assistance they will be charged for every little thing and most likely won’t receive the services. We had our problems there and I wouldn’t want to see someone else go through what we did! One last thing, my father sustained 3 falls in 8 days! That’s what took him down. Think twice before using this facility.

My husband, Don Meade, was in your facility for two weeks in [date removed], on several occasions, the nurse or nurses' aide was very slow to responded for ca" help"! One of the nurses was given an order from the Dr. for a hemoglobin test to be done that day...I personally tracked down the nurse on duty and gave it to him by hand! The test was done the next day AFTER my husband had fallen backwards from a standing position and hit the floor hard in the dining room!!!! THEN the test was done...I was called LATER....since the results were dangerously low as to what to do??? I requested him to be taken to the hospital immediately ...he died shortly after reaching the hospital! I would never recommend The Beacon.....I wanted to sue you. for negligence ..but didn't think I had enough money to sue a big. corp. Nadine Meade * I KNOW THIS WILL NEVER BE POSTED....now I'm looking for myself...BUT NO BEACON!

It's really sad how you get pipe dreams told to you to get you in the door and once in, things change rapidly. My mom hasn't been there for a month, and she's already different. She stays drugged up, but I'm told that there's no change in her meds. She's like a zombie each time I come to visit. The staff stays quiet due to fear of reprimand. It's time for a call to the state and have them to investigate this issue. I refuse to keep seeing my mom like this.

Do not recommend Memory Care at Heron. Daily observation Unable to care for dementia patients although few. Insufficient training. Do not properly care for residents there who resist help. Allowed my loved one to lay in soaked bed for hours missing meals . Also neglect attending to patients who need help eating. Understaffed. High turnover. Laundry not kept up. Personal items disappear. Room unkept and stinks. My loved one was neglected and allowed to be harassed and attacked by another patient. Hard to believe but true. So SAD! Assisted Living section seemed satisfactory. Some very caring staff.

The turn over of employees will boggle your mind. The care that is given is ridiculous. You never know who the administrator are, who you address a concern with, and who’s in charge of what. You ask a question and no one ever gets back to you. When something happens they scramble to cover their back sides. This place is less than appealing when it comes to hygiene. Patients are allowed two showers a week. Really!, even when they have an issue with cleanliness it’s still two showers a week. I have had a loved one there for a while and my experience today only confirmed that I will be looking at another facility. The staff with the exception of a few are lazy, and uncaring. Lack compassion as well as common sense.

Stay far away from this place. My mother was a resident there for 2 months before we emergently moved her to another home. The best way I can describe the experience at Heron Club is that it has traumatized us all. I have many years of experience in the healthcare field as a registered nurse, so I expect realistic quality care and this facility lacks that. My mother has a progressive condition, but I blame most of her rapid decline on the lack of care and attention at Heron Club. To begin, the “leadership” at Heron Club is oblivious to their many obvious opportunities for improvement. They lack professionalism in so many aspects. For example, blaming staff for not documenting basic care needs stating “well it’s their fault if they don’t document it”. This is leaderships responsibility to hold their staff accountable. Speaking of professionalism, many of their staff lack this as well, although I want to be sure I say not all of their staff are terrible. Leo for example is such a kind and caring person. [Name removed] took the time to massage our moms hands to calm her. Aside from them, the majority of the staff take after their leaders. I observed them sitting in the nurses room one afternoon and each time their pager would go off (meaning a resident was calling), they would roll their eyes as they were slouched in their chairs. This was directly in front of the Health and Wellness Director Sean, who is one of the most unqualified people I have ever met. Leadership sets the tone and it was clear he has low expectations for his staff. Number two red flag, they do not take quality seriously. For example, our mother who had never fallen before, fell over 12 times in this facility in ONE MONTH. These weren’t minor falls, but falls where she had abrasions and many bruises on her face and body. They would often place her “button” to call staff in places away from her. The most traumatizing experience of all was the day before Mother’s Day when an outside source went to visit her unannounced and found her on the floor covered in her feces. It was apparent she had been there for quite some time. The director Melody claimed “it’s been a very busy day”. This is UNACCEPTABLE and neglectful. That was the last straw and the day we took her out of this awful facility. Once I demanded to see her chart, I observed staff telling a resident about another resident falling. Now I do understand falls are not always preventable, but it seems to be a huge problem there. Falls lead to other issues so in my professional nursing opinion, this should be taken seriously. They lacked concern about implementing interventions to help decrease our mothers falls. After requesting her bed be lowered by removing the box spring, they removed the bed frame meaning our mother couldn’t get out of bed to go to the bathroom leading to her soiling her bed. They did not listen to us. Third red flag, they are extremely short staffed all the time. My visits were unannounced and at times I wouldn’t see one aid or caregiver for 3 hours visiting with my mother. This is a BIG part of the problem. In the last week or so when my mother was at Heron Club, I had opportunity to talk with the staff who were present and the trending statements were “We never have enough help”, “We are always short staffed unless the state is here”, “They (meaning leadership) never listen to us”. Forth red flag, they do not tend to basic care needs. Assisted Living Facilities are present to assist individuals with activities of daily living, this includes bathing, eating, etc. My mother smelled ALL the time there. It was apparent her hygiene wasn’t being maintained (she needs stand by assistance since she has a shower chair). When I asked when she received a shower last, the staff had no idea. I requested shower records and they were virtually nonexistent. For $4,500 per month, I expected she would be showered. My mother ended up with open areas in her skin folds (which were finally addressed after I personally educated their aids that they needed to wash her in those high risk areas and make sure they dry very well). After finally getting a home health consult to have a nurse come in, she addressed the open areas, which I fully blame on them neglecting to shower her frequently enough. I could go on and on, but I believe I made myself clear with my beginning statement. Our mother has been through a lot in the last 6 months, coping with a progressive neurological condition (not Alzheimer’s), and then had to endure the experience at Heron Club on top of it. If you are looking for a home for yourself or your loved over, please do your research and request to speak to other residents. Stay on top of them. Most of all, stay away from this place.

The new director leaves much to be desired. The bottom line is all that matters. When facility was “The Blake” with [name removed] as Ditector it was amazing! Since selling out (in many ways) to become “The Beacon” it has gone downhill. No Sunday worship services - [name removed], the director said we are no longer welcome or permitted to visit and share the Lord’s supper with residents, etc. last I asked there were no RNs and only one LPN (although the helpers and PAs call themselves “nurses”) in staff for 125++ residents!!! Not a place I would recommend for any loved ones! I’ve seen the quality of care lacking firsthand. Also search PENSACOLA NEWS JOURNAL about the employee who stole thousands from resident.

Please do not put your loved ones in this facility. My grandmother lived here for nine months. During this time, we struggled so much with the facility just to get her needs met. This facility will provide the bare minimum and will not give what you are promised to the memory care residents. It's dirty and understaffed with uneducated people who lack proper understanding of memory disorders. There are a few good caregivers, but overall they cannot provide for residents adequately because the management is disorganized and chaotic.

I would give this place 0 stars if that was an option. My family member has been here for 3 years now. This is by far one of the worst assisted living facilities in Jacksonville and probably the surrounding areas as well. At first, you'll think this is the best place you could choose to put your loved one. As time goes on though, you'll come to find out, it will be one of the worst choices you've ever made. Once the welcoming party wears off, things will begin to change. They'll stop taking such good care of your family member/s. Your mothers and fathers will fall through the cracks. They'll be forced to sit in their own urine and feces for hours. There have been constant rodent/insect problems. Not only rats and roaches in the kitchen but in the rooms too. I know another family member who's father had rats in his room and management knew all about it, and nothing was done. The family isn't able to move their father out but wishes they could. The activities may be a plus but don't let them fool you. They don't make up for the horrific problems everywhere else. They have been through more management in my time dealing with them, than most businesses do in a lifetime. Also, the management is awful. All of the nurses have been subpar. None of them actually knowing what they're doing, or doing anything at all really. The Executive Directors placate you. They want you to believe they are taking your concerns into consideration and then never following through. The past two EDs have by far been the worst. One ED only lasted for a few months and I don't see the new one lasting any longer. They treat the staff terribly and cause the good ones to leave. The management spends more time gossiping about the staff than they do actually working. Especially the activities coordinator. She spends more time in other people's business and other people's departments than she does her own. The residents that live here are the only redeemable quality this place has. If it wasn't for them, I would have moved my mother out of here ages ago. Unfortunately, with the way things have been going, I'm not sure that is a sufficient enough reason to keep her here. Do yourself and your family member a favor and don't move them here. You'll regret it.

Our family endured Brookdale, Carrollwood for one year. Mom fell and was transported to the emergency room three times during her residency. After mom's second fall, rather than to express concern, the Brookdale nurse called me in to state they were going to charge an additional $780 a month for 'other services'. The third time mom fell and was transported to the emergency room, the Brookdale nurse called while mom was in the E.R. She did not call to check up on mom, nor did she extend empathetic support, she called to say the director stated mom could not come back to her room. Turns out this was [removed] was promptly reversed after the E.R. nurse called Brookdale to recite the law. The care we were paying for was so neglectful, we chose not to come back. This is a verifiable fact. Third fall mom was face down on the floor for hours as they failed to check on her throughout the evening. This is all substantiated by the Emergency Medical Technicians (EMT) at the Hillsborough County Fire Department. The EMT told me he had never been to a facility that had so little information to go on as they were attempting to rescue mom as she was found face down on the floor. This is a verifiable fact. Management is Despicable. Don't get caught up in the surroundings. It's all about the care, or in Brookdale Carrollwood's case, a lack therein. It's important to anticipate the level of care your loved one will need in the near future. Brookdale is all about additional fees. Fees that management will never initially discuss. There were multiple levels of fees costing well over a thousand additional monthly dollars. They attempted to charge a "Laying out of clothes fee" whereby they open the closet door, choose an outfit and place it onto the closet door handle. This imposed fee was also dismissed as my sisters and I were there every day for mom. Although we paid for escort service, supposedly to ensure mom went to the dinning and craft rooms. Rarely did they take her out of the apartment. Mom would be left in her room or taken down to dinner so late she often would be eating alone. Brookdale would provide room meals, primarily because it was easier for them. God help those residents who have no family to ensure their loved ones are being treated appropriately! [removed]. Mom was humiliated and upset. Rather than address the horrific event, Brookdale management attempted to impose a "psycho-social" label that....you guessed it came with a $350 monthly fee. Again, I fought this and multiple other fee increases and several were reversed. Mom was a certified angel and in this incident as with others, was treated outrageously and inhumanely. For the most part the medtechs and aides were wonderful, but extremely frustrated that they had been pressured by the clinical manager and facility director to move on from one resident to another without providing the sufficient care needed. Mom never used the emergency pull cord as she was too proud to do so. At one point I did find it necessary to pull the cord. A half hour went by before exiting out into the hall in an attempt to find an aide. I finally tracked one down at the other end of the hall, but she stated she wasn't working that hallway and promised that she would send an aide to mom's room. Twenty minutes later or fifty minutes after initially pulling the emergency cord, an aide finally showed up. The aide has always been helpful in the past. She stated she had been stretched to her limits given the skeleton staff even though it was in the middle of a week day. I again expressed my concern with both the clinical manager and the director and asked them if they were aware of the time lapse between when a resident pulls the emergency cord and when an aide actually shows up to the room. Their dual response was typically arrogant and totally dismissive. In an attempt to keep complaints within Brookdale I sent multiple letters to the CEO, all ignored. The South East director was brought in, but she was ultimately as inept, uncaring and unresponsive as Brookdale Carrollwood management was. Mom was denied her heart medication for 12 days. This would have gone on indefinitely, but our family questioned the staff when the medication was not being provided. They said the physician cancelled it. NOT SO! I filled a complaint with the Agency for Health Care Administration (AHCA), through the State of Florida. The investigators promptly penalized Brookdale, Carrollwood after substantiating our families claim. This October 2016 complaint can be viewed on the Florida AHCA website. This was not an isolated incident. Denial of medications had happened in the past, but we as a family, had attempted to handle this gross negligence internally. I have multiple emails to and from the director regarding these and many other concerns. Unfortunately the same lackadaisical attitude continued throughout the 12 months mom was a resident. Bottom line: You are your loved one's best advocate. I would NOT recommend Brookdale, Carrollwood. It was ultimately a tragic experience.

I would rate this property a negative 100 if given the opportunity. My mother in law is at the facility for dementia and the staff and nurses don't care about her well being. Now when we are sent the bill for her care oh they want their money but no care goes into this facility. All they care about is staying on their cell phones or watching television and smoking every five minutes. The living conditions are un-bearable. It's a shame that when you walk into the facility the first thing you smell is piss especially from the rooms. Very disorganized and very unprofessional