SRI Management, LLC

The staff and caregivers for majority are wonderful, caring and loving. Managers are very helpful and personable. They are what makes the place the best. The food is good but sometimes no variety. Moms at "home" and happy

Everyone on staff is very friendly and very kind. The facility claims that they are fully staffed based on state guidelines. In my opinion they are not sufficiently staffed to provide the services that they advertise. I am there to advocate for my husband almost everyday. I have cameras in his apartment. If I do not keep after them he does not get proper care. However, he has dementia and is happy and satisfied there.

The staff is nice and friendly. They keep you up to date on what's going on with your loved one. Only one suggestion, perhaps hire more housekeepers. Other than that, everything is good.

For the cleanliness, they didn't clean the room very often. I did it every other day. The nurses were great. OT was fantastic. Caregivers varied on who was on duty. Two particular caregivers were exceptional. We do think they could have more activities. We would recommend this community to other families based on the experience we have had so far.

Don't believe everything they tell you before you move in. We told them exactly the condition my brother was in. When he got there and they found out that he was exactly like we said he was, they sent us a CERTIFIED LETTER - EVICTING him - and we had 30 days to get him out. For a religious institution, that was most UN-Christian.

Their night communication could be better - that could be an area of improvement. We do like all the activities they have for the residents there as well as the security they provide.

Very friendly staff -all levels. My mom is extremely happy here and we are very pleased with the experience. Their activities are a bit sedentary--much more than my mom was used to. But she wa s going to YMCA back at home so she was disappointed that most exercise classes were geared for sitting rather than being up on feet standing and moving.

The staff is very friendly to the family. They keep me informed when timely if there are issues to discuss. They encourage the residents to socialize to foster that community environment. I feel very confident that he is in a safe environment where he is cared for by very professional caregivers.

Overall experience - very good from the initial contact to contact after [name removed] passed away. Cleanliness - it's brand new and they are maintaining it. Friendliness of staff - from great to not so great. Depends on the person or the day. Quality of Care - depends on who is on duty but overall good to very good. Meals - good. Activities - probably the weakest link. Value -very good.

Everything is just fine at the Village at Southlake with the exception of food. Food is mediocre and in some cases bad, there are some excellent meals here, but there also are many mediocre and just plain not good meals. The activities are very good. I find a lot to do and they are very enjoyable things. The staff is very very pleasant and they residence are also very pleasant. My overall evaluation is OK

When it comes to the meals and dining - my mother has gained significant weight; I have shared my concern with staff. Would also suggest that since most of the residents are in their 80's and 90's that the staff plays music for their generation at meals instead of from 1980's and 1990's.

Generally place is kept clean. Residents are cared for with love & respect. They could have more activities for clients. Could use more care for caregivers. Caregivers help each other if needed.

The staff at Creekside on Whipps Mill Road were very patient and caring with my Mother, who was previously my father's caretaker before coming to this facility. They realize that it's not just the resident that needs their compassion. I would recommend Creekside on Whipps Mill Road to others! Overall good experience.

What our family likes the most about the Superior Residences of Niceville community is the staff members. They are great and provided excellent communication. The community is also very clean and very well kept.

I have had an amazing experience with my Dad and Grandmother at Westhill. Everything is top notch. I have few complaints...my Grandmother was in memory care with hospice and my Dad is in Senior Living. He has been very sick and the med tech on his floor has gone above and beyond. While the concierge services is limited the staff is very helpful. The place is always clean. Some spots are on the carpet, but they get cleaned.

We toured Brookdale West Ashley when searching for an Assisted Living facility for our loved one. This facility was nice! The cleanliness was good. The atmosphere seemed good and everyone was friendly. However, the facility was over our price range. We continued on with our search.

Great activities, my mom is very happy. We picked this community because of the price and location.

We picked this community, because it was suggested by a hospital based on her income level. I would recommend to other families.

I would recommend except for the food. Very disappointed in the "chef prepared meals". My loved one has complained about them daily and has lost 15 pounds in three months. We picked this community because of the cleanliness, friendliness, central location, and cost.

The only complaint I would voice is the confusion that exists between those who wish to use in-house "SC House calls group" and those who have an established primary care doctor and wish to continue with their PCP. We were asked to sign numerous papers for lots of different things(overwhelming at the time) and two related to health care. One to authorize for SC house calls group to see my mother, we thought and it was confirmed by the staff, that was if her physician could not be reached. SC house calls did not understand that was our wish and took over her care without communication with us. I finally contacted them to find out why my Mother's meds were changed, etc. The facility met with us, clarified, apologized, and have fixed the problem to our satisfaction. My advice would be to be very clear what care you want for your family member and make sure the information has been shared with all providers. Except for that problem, the transition has been very good and the staff is very caring.