SRI Management, LLC

This is an independent living facility, care services are not provided. The apartments are a good size and provide adequate storage space. The kitchen, although small with few drawers and cabinets, is adequate since the apartment residents are required to pay for 3 meals per day. The cleaning services are inconsistent, especially if your service is on a Monday. You are not permitted to request a new cleaning person if the one assigned to you does not meet your standards. The most disappointing aspect of the facility is the food quality and preparation. Breakfast is usually the most acceptable meal. Lunch (main meal) and dinner choices are limited, often unhealthy, repetitive and poorly prepared (too salty, served cold, covered with gravies, overlooked). Residents who have the initiative and social skills can keep busy on site. They can organize activities in space provided. Some activities are set by the social director. She is often busy providing many other services; occasional, bus driver, front desk substitute, etc. There are off site shopping, lunch, and other trips for residents who have few mobility issues.

My tour was great but all rooms were on the second floor or higher so that is why we didn't place my loved one here. The Villas at Canterfield had a really nice and friendly staff.

We liked the look of Southlake and the friendly people - staff and residents smiled and greeted us in the hallways. Mom liked that the common spaces were smaller, providing intimate spaces for groups like arts & crafts or for sitting and reading. Every apartment has a small kitchen and its own laundry facilities with larger machines available for blankets or comforters (in common laundry rooms). This is an independent community but there are many residents who use walkers. We were surprised that the curbs around the building didn't have accessible ramps or cuts to accommodate those. We were told curb cuts will be done in the near future - we hope they will provide dedicated spaces for walkers or wheelchairs to access the parking lot or grounds. The one curb cut we saw was in front of a parking space where a car was parked, blocking access. We like the idea of renting an apartment and "aging in place" although it was stressed that only short term care would be allowed since they are not an assisted care facility. We hoped that if/when Mom needs help showering or dressing for a few hours a day (no medical care involved) that she could still live there. Not sure that's as accepted as it has been at other places we visited. The spaces felt quite open, but we were disappointed there were few balconies available in the apartments. Storage was a big concern; not much closet space and no storage units/spaces provided on site.

My parent has been at Elmcroft for a while now. The facility is beautiful but while the common areas are always clean getting the units cleaned is sometimes difficult. You have to ask several times. Daily activities are prominently displayed but if you are there at the given time they don't always occur. The menu is not always healthy, soup is often served as a first course and it is almost always high in sodium, not good for a heart patient. When you hear from the nursing director regarding a health issue or a concern you are not given clear data, but a "that's what the staff has told me" remark. If you are looking to place a parent who is fairly independent it would work well. For a parent who needs some assistance you might want to get in writing, clearly spelled out, what you will receive, before you commit. You are often presented with a service (such as medicine) that makes you wonder if Elmcroft is receiving a kick back. Look at the entire package carefully.

no room available and cost was much higher

I didn't care for because it was too quiet. It's for a lot of patients that have advanced dementia. There weren't enough activities to keep them full of life.

We knew that was going to be temporary, it was too expensive to stay and not enough privacy. I think that it was kind of difficult for her to get help sometimes and get attention when she needed to go to the bathroom. I don't understand why she couldn't have a bedside toilet when she was having such a hard time with incontinence. It really depends on what you are looking for, and we didn't understand that at the time. They do almost no rehabilitation, and that is really what she needed.

Assisted living only. No skilled beds

They were not prepared for us. Did not know there was a scheduled appointment. Did not meet with director. Does not matter. Not a good fit for us. She said it looked like a funeral home. I say, nice place but I would not want to live there. Even a person w/o short term memory problems could get lost.

Actually, after speaking with [name removed] (director) and [name removed] (medical) my rating is now 2-3. My mother has been paying for additional services (almost the most that can be paid) and she has fallen 3 times in less than a 30 day period. She moved in [date removed]. We are now seeking other alternatives for my mom.

Overall, [name removed] the gal who helped us with the whole move in process was very very good. She really worked with us and went above and beyond to make the stay a good one. Unfortunately, one person cannot make the whole facility great. I was not very pleased with the medical staff, [name removed] was great but he did not work every shift. We had some issues with the other staff, they just did not seem to care as much as they should have.

My loved one was able to participate in more activities they enjoyed. My loved one fell during their stay at Ashbrook Village. Ashbrook ended up having to send my loved one to the hospital. The community charged us for two months, even though my loved one wasn't there for that entire period. Ashbrook Village had good food, and nursing aides.

The location is near my home, about 5.2 miles away. This review is in regards to the memory care section. The outside looks very good but I was not able to go back and try out a meal prior to placing her in this location. I understand why after seeing the meals. I have been in a couple medicaid only facilities and the meals are better there. I had a major issue getting the medication she is to take straightened out. After taking in a heating pad initially, it was taken away as there was not an order. I did get an order and they have not found the heating pad yet. I will probable take in another one. There is a lack of discipline among the workers as they play their music and they congregate together and not checking on others who are in their room. The place is clean. There is an activities chart on the wall but all the times I have been in there the only activity is music and trying to get the residences to also sing along. The TV is going all the time.

I would not want to send anyone I cared about to this place. It is severely lacking in all ways. Couldn't wait to get my husband out of here.

Staff- Told everything was All-Inclusive but it wasn't. Different costs were given to my sisters than were told to me. Activities- All that I ever saw was them coloring. The rest of the time they were sitting in the area where the television was. They weren't allowed back in their rooms until bedtime. Food- 2, not at all the way that we were told. One night they had some kind of patty that I had no idea what it was and [removed name] didn't even eat it or know what it was. One night 2 of my sisters were there and she had a desert compote dish of chili and a package of 2 crackers and a piece of cake. Room-2 because the size was alright but when my Mom flushed the commode water ran all over the floor AND human waste came out in her shower. It took two days for it to be fixed. Her new clothes were washed with towels and ruined them. Overall, things were not as we were told. The tours were totally STAGED to make the sell. My sisters were told to get our Mom out of there as fast as we could by two different people, not staff.I know that we may not be your run of the mill family. That's because we were raised by wonderful loving parents and we expect the best for our Mom. That place is just not for our Mom. I'm sure that this is not what you wanted to hear but it truly was not a good experience. Two more things I need to add- 1- The day that my sister and niece went to get our Mom. They asked for Mom's medicine and she told them to wait for her to go check on it. They waited for 45 minutes and she didn't come back. She was giving another tour. My niece did act up after they found out that Mom had been out of her medicine for 3-4 days and it hadn't even been ordered. 2- we were told up front about the Community Fee and paid it. My sister has now received a bill with a Move-In Fee on it for [removed rate] and we Were Not told anything about that!!!

The staff are very nice but quite honestly there are not enough people employed to properly take care of 30 memory care patients. Our loved one was not getting baths, hair washed, laundry done each week. We are visiting regularly and know from day to day what is taken care of. She went from daily showers at home to one in 8 days the 1st week. She was not refusing them either. We finally went down to nurses station after many days of requests and a very nice tech came down and took her in the bathroom, showered and washed her hair, and changed her linens and took her laundry to be done. She felt so much better and it immediately changed her mood. It's been distressing to say the least to worry about her basic needs being met. They all say she is very sweet. And I really like the staff but it is unfair to have the workload they have daily for 2 or 3 people. The food is okay, no complaints. There was an incident where our loved one became very afraid of another resident who pushed her ?? this resident is known for bullying patients and the staff but not sure what can legally be done about that. We are just going every day possible and will continue to address these things and hope and pray they get more staff. At this point we could not recommend Westhill, but hopefully that will change.

The sales director seemed very uninterested in my mother living in the community. She was very rude and seemed like she couldn't wait until we left. The other staff were very kind. The person who makes a first impression should not be so unfriendly and put off if she's trying to sale for the facility.

I spoke to my mother and lunch was wonderful as was dinner and the live music at their happy hour! Communication is my only real complaint. The independent villas are lovely, well appointed and very clean. Yard maintenance during construction on Hwy 9 has declined.

The facility is new so presents well but it is not managed well. We have had issues with meds running out and med mistakes. My family member has to ask for a shower instead of being on a regular schedule. Community activities are regularly cancelled. Admin does not respond to requests for meetings. I would recommend staying away from this facility until there are changes made. There is no accountability and lots of excuses made. We are sorry that we chose this facility. They make promises they do not keep. I feel so guilty that I chose this facility.

I like the décor and the friendly residents. I don't like the harshness of the staff and there has been occasions where they run out of medication that is vital, missed dodes should not happen but they do. They also leave incontinent residents wet for long periods or leave them on the toilet for very long periods of time. I would not recommend this place. It's way too expensive for the care that's received.