SRI Management, LLC

Inappropriate language heard as general conversation from staff, inappropriate dress apparel worn by management and care partner. Disrespectful toward residents from Care partners , staffing with one nurse to 60 residents. Management does not answer phone when notified of staffing needs or resident care at times. . Poor communication and training from management. Over all, I’m very displease with lack of communication with family and staff. From observing, I would not recommend this facility for employment or placement for my love one. Med techs not properly trained , rough handling of residents , especially observed on west side of facility.

My loved one was previously a resident at The Colonnade at Northdale and the experience at this facility was terrible. The staff was just horrible and treated my loved one very badly. My loved one wasn't even there for a month, let alone a few weeks, before we had to move her out. They need new management and staff/people that work there as well. I would never recommend The Colonnade at Northdale to others.

Tremendous turnover, staff is a speedy revolving door. Food is pretty bad, sometimes (no kidding) a hot dog on a piece of white bread. Not the "chef inspired cuisine" in their sales pitch. No RN on staff. They don't respond to calls for help from neck worn transmitter. Executive director is as useless as a box of rocks. Housekeeping is hit or miss, went a month without any housekeeping front the canopy staff in early 2023, high turnover of all staff. They are on their fifth (useless) executive director in two years (no kidding). Two executive directors have been fired in the past year ([dates removed]) one for stealing funding from residents. Please feel free to inquire about this statement with their sales staff. Sadly, I made a mistake placing my loved one in this facility, I thought they would be better, or at least adequate. Unfortunately, new and shiny doesn't mean "good". Don't believe the sales pitch from SRI (lack of) management - the canopy at Walden Woods. STAY AWAY!

If we could give all 0s we would. This was a huge disappointment. When I was visiting, I was told so many impressive things. In reality, they didn't exist. The cleanliness of the community was adequate, although some of my mom's clothes ended up missing from the laundry and she ended up with some things that weren't hers, I visited almost every day and not one staff member introduced themselves nor went out of their way to visit with me. It seemed the staff were busy either on their phone or visiting among themselves. I was very upset to find my mom bruised and tore up from falling and not being notified, this was the case not just once but several times. I, also couldn't find anyone who could tell me specifically about what happened. Very upsetting to find out accidents aren't recorded. Apparently, nothing is. Many times when I came, she was sitting in a diaper with diarrhea. When I told they only needed to give her the Muralax once a week , they continued giving it every day. Meals/Dining were fine but staff would have everyone sitting at the tables, usually way before the meals arrived. For activities, up until the last week, there weren't any. There was a calendar that listed each days events but they didn't happen. Very misleading. The only activities that my mom got was sat in front of the television. Many times without her glasses on and in a wet or poopy diaper. I would not recommend this place at all. I was told so many things that weren't true. I was told that each person had a schedule that included bathroom breaks and walking, never happened. I was told she would go on field trips, never happened. I was told she would be involved in activities, never happened. No individual learning plan/activities, no data collected on accidents or medical given or overall daily information, no communication for anything. Very bad experience.

My mother is 89 years old. She rented an apartment in the independent living section and many promises were made. There was constant problems with the food services that were promised, she spent three days in her apartment with NO heat in December and no one in the building could fix it or get anyone to come fix, and many other issues with the construction of the vents, doors, and windows. In addition, her dishwasher did not work, they could not figure out why. She asked them to pull it out and they discovered it NEVER HAD AN ELECTRIC CORD to it. She was promised a face to face meeting with someone from corporate on a Tuesday. Never happened. My mother moved, I called and told them the issues and why she was moving. In addition, I requested they not charge her the two months notice, due to all the issues and was promised a call back after they spoke with management that DAY. Never happened. Now, they are trying to collect over $[removed] from my mom. Do not rent from these folks.

Harborchase is the worst place ever, bar none. Non existent on-site management. Patently mean staff and CNAs. When I say "mean," they were profoundly mean. Using loud abusive language, withholding their name tags from me, sometimes purposely giving me bogus names. Nonchalantly abusing my affected limbs out of exasperation, chastising thinking I should be able to move them. Sometimes I actually thought I was in hell. Now I'm in a different place that is 100% better than Harborchase!!! Harborchase has good dining, good food. But the staff is beyond horrible. I encountered 2-3 kind aides. The rest were not.

The Canopy at Duval Station may appear real shiny at first glance but as we all know looks can be deceiving. The very same “memory care” facility that LOST my grandfather months ago recently kicked him out in the middle of the night (without any warning) for exhibiting the characteristics of a typical dementia patient. Their staff member lied about the incident and it wasn’t until the family insisted on seeing video proof that the truth was brought to light. Please, if you are considering trusting The Canopy with the care of your loved one, be very leery and watch for red flags so you don’t have to endure the same heartache my family has.

My parents were very unhappy at the veranda. Administration was not responsive to my parents or calls from the family. We were very disappointed and happy when we moved them. The aids were not courteous and when my parents pushed the button for assistance they had to wait sometimes 2 hours for help. We would not recommend this facility to anybody. Their billing department was inadequate and continued to charge us months after we moved out. Very poor management

I would not send a dog there!! The nursing staff for one has to care about the residents and act like they care. To leave a resident on the floor without going to them and to check if they were injured is criminal! Or to make sure residents are hydrated would be nice for the poor souls who were asking for water!! Staff was truly evil!! Others have told me the same evil practices were done when they were there!! The other day we were at the Veranda no one came into my loved ones room until 9:00 when I called! They are diabetic and needs insulin and food first thing. Girl said our loved one was just going to have to wait until seven other people were cared for because they were short staffed! The Village Veranda is a lovely place it will be stellar with a medical staff who truly cares for the residents! They need more staff and professionals who want to be there and are kind to the residents!

This facility is down right ghastly. They have non working equipment, the front entrance door doesn't work. The food is horrible and shortage of staff to take care of residents. There are no nurses in the building to provide care, only non license personal and they give the medicine to the residents. They over charge for everything. There homeless people that live around the building. DO NOT GO THERE IS YOU VALVUE YOUR FAMILY THEY CAN'T KEEP STAFF HIGH TURN OVER. THEY CANCEL ACTITIVES FOR THE RESIDENTS AND DON'T PAY THEIR VENDORS EITHER

Facility smells like pee every where because they don’t care about their patients for example [name removed] who was laying down on his own pee for god knows how long poop stains on the ground. The staff doesn’t care about their patients, they come in and take blood pressure and deliver food but can’t clean up the place or get a cleaning lady??. You guys are heartless I will be taking this to court.

I would tell others looking into Heron House to be aware of the level of care that is necessary for your loved one. Also - make more than one evaluation. Based off of our experience with this facility, I would not recommend them to others.

my mother was there (new facility) for a year in the memory care unit. Started off good but ended up in hospital 6 times for UTI 2 of which hospital kept her a week which ended up in rehab facility (all of them are terrible) for over a month. The staff turnover rate was very high. Corp. should of been there to help. Personal items always came up missing & clothing was washed improperly. No one ever answered the phone not even hospitals could get thru. As of [date removed]we took her out even tho they had hired a good mgt person that tried to make things better the nursing staff did what they wanted because they knew they couldn't be fired. Fact. My mother is so much better where she is at & back to herself

The caregivers are not trained. They don't know how to assist my loved one in showering. The private Occupational Therapists we've brought in are having to train Indigo's care staff. Instead of showering my loved one twice a week like they're supposed to, they're only doing so once every two weeks, yet they're charging us for extra services. He needs assistance getting dressed, and sometimes they wait so late to help him that he misses breakfast. He's a diabetic, so that is not okay and shows a lack of organization and planning. They said they hired a new activities director, but their idea of an activity is getting everybody together to watch Jeopardy. Initially they promised off-site activities, and there have only been two since the beginning of October. There are minimal activities during the week, and no activities and low staff coverage on the weekends. I wouldn't recommend anyone go to Indigo. We are just not seeing results after bringing our concerns to them. The only good thing I can say about the place is the food service is good, and the rooms are nice.

My mom had a horrible experience at Village Veranda. I would not recommend it to anyone. It's a beautiful facility, but management is smoke and screens. All the promises that were sold were a complete lie. Very very disappointed.

The people who worked with my loved one, were very kind/spectacular. The room, and place was great. There were major issues, that created a horrible experience. My loved one needed a lot of care, and there was a situation in which they did not handle very well. The food wasn't all that great. They were often short staffed, to care for 15 residents who had Dementia/Alzheimer's. In addition, they were not honest wih the number of caregivers that they had available. We were under the impression, that their would be two caregivers at all times.

We had a horrible experience. Stay away - they do nothing. It's a low functioning group All they do is sit and sleep in front of a TV set.

The State needs to shut this community down. They have no staff to care for the residents. I recently moved my family member from this community and they are horrible to their employees. I’ve paid a ton of money for terrible, awful, disgusting food, no care from their staff. Managers don't know anyones name or come out of their office to meet family members or help staff. Grace Management ONLY cares about money and not the needs of the residents. You and your loved one will be better served to get private care in home or go to another community. If you need facts on any of these matters, just show up after hours. No one answers the phone and there's usually only 3 caregivers for 80+ residents. Since Grace Management took over this community and who they have employed as their Executive Director, they have ruined this once beautiful, fun community. Notice how ALL the positive reviews are for Elmcroft...what's that telling you?

I found them to be unprofessional. When I came in to visit, the staff would be doing personal things at the counter - doing their hair, eating, etc. - and when I would ask for help, they would tell me they were unavailable. I was not pleased with the care. They weren't washing my loved one as promised, so I had to do it myself. I would come in and find the staff in his room when we was not there, which they should not have been. We had a very poor experience.

1) poor management, Director is useless. High employee turnover. 2) lack of quality care. Issues ignored when brought to staff or Director. Mom ended up hospitalized due to lack of care. 3) Food is atrocious. Elderly with dentures or no teeth being served large, hard Al dente cooked vegetables, unmarinated meats, etc. New place buffet breakfast, choice of eggs by Chef, restaurant menu lunch/dinner, all day menu if miss mealtime. Diced, minced or pureed if needed. At The Canopy, Director [name removed] said, “we cannot cater to everyone and nobody else complains.” Well STOP saying you are a luxury place. There are places that cater in similar price range. 4) Poor cleaning. 5) VERY limited outings as new Activities Director said could not drive the bus. New place goes to zoo, aquarium, theatre, art shows, etc. New place has clubs for varying interests. 6) No safe place to walk for exercise. New place has trails with benches to sit along the way and full gym. New place better care!