SRI Management, LLC

I’m not sure what the issue is, but this place is not where you want your loved one living. They sometimes forget to bring meals, don’t return laundry timely, new employees weekly due to turnover, poor quality food, and poor leadership. Just keep looking, don’t go to this place.

He was "living" there for 3 months but spent all but about 48 hours of that time in the hospital or in PT rehab. We moved him out as we feel going forward he will need more care than they can or will provide. The staff was friendly in passing, but the two times he needed their help and called for them, no one came for over 45 minutes

The facility is understaffed and the needed care and attention was not given resulting in several falls, poor hygiene and my father feeling abandoned. After raising the issues with the head staff, there was no change or improvement.

The staff to patent ratio is too high. The staff turnover is too high. The staff is overworked. And it all shows in the care of the residents. They also don't do their billing correctly. I do not recommend Vitality Living Upland Park.

It's a beautiful clean place, but I would NOT recommend it unless there have been some major changes with staff

They just hired a new director and I believe they are trying more and giving more effort on meals and everything we honestly wanted to move mom months ago but she has made some awesome friends and doesn't want to leave them we have had numerous meetings with the old director then with corporate then the temp director and things are going better we will see what happens

My parents left after a couple of days. They were told that the apartment would be thoroughly renewed, including a new refrigerator. When they were given the key to move in, a number of repairs had not been made. And, the refrigerator was not replaced. During her first day there, my mother fell over a scale left in a passageway. This eroded their confidence in the place. When we presented photos and a list of problems in the apartment, they did a good job correcting them. But, the damage had been done. Based on our experience, I do not recommend them.

It became apparent after a few short weeks that the care within the memory care unit was substandard. Most caregivers tried hard, but lacked training and leadership. Very unsatisfactory experience.

Creekside on Whipps Mill Road is poorly managed. There were a few really great staff members, but several really poor ones. Based off of our experience, I would not recommend this facility to others.

I am concerned about the fact that my mother is on large doses of pain medication, and The Glenn offers a " Happy Hour" every day at 4 p.m. When visiting my mother during this time, they asked her if she wanted her usual. She said, "yes". They poured her half a glass of Jack Daniel's over ice. A couple of months later, my relatives reported that she had celebrated the first game of the season for the University of Georgia Football team and had over imbibed. She fell out of bed in the middle of the night and split her forehead open, had to have stiches, and had two black eyes. While I support a lifestyle that allows residents to socialize and have a drink, I do not support overserving disabled elderly. Also, my brother, who is a convicted felon is allowed to go freely in and out of this community of vulnerable elderly. This is a big family issue and a point of contention, but it should not be ignored by the administration. As far as I know, they let him come and go freely.

1. Turnover is unbelievable…which tells you tons. 3 Executive Directors in less than 2 years, 3 Resident Services Directors (NOT RN), food is mediocre at best, cleaning staff is horrible. We actually clean our mothers room every time we are there. The Dr couldn’t care less and has zero follow up or follow through. Really… just say no.

My mother has lived at Canterfield for 3½ years and she is in assisted living with Canterfield providing complete management of medicines for additional fee of $XXX [amount removed] a month.. We have had serious problems, repeatedly, with them NOT giving her needed medications. Blood thinners were just not given and blaming it on the pharmacy not getting them any refills and no one ever followed up. Another time, desperately needed glaucoma Rx eyedrops had not been refilled nor given for MONTHS resulting in permanent deterioration of her vision noticeable by her ophthalmologist, which is what prompted us to check and find out those were also just not refilled and given to her.. even though the pharmacy shows 4 refills available. Communication with Canterfield is a huge struggle. Even after they assure us they will resolve the problem, next month, still no eyedrops are being given. We are in process of filing a report with Tennessee State Health Commission.

For perspective to my answers, I would like to elaborate. I was advised that my loved one would be good in assisted living instead of being placed in a memory care unit as they are not likely to walk out and they are still quite social. Most residents in assisted living aren't dealing with memory loss and the behaviors developed to compensate as the disease is progressing. My loved one does a good job of hiding their deficiencies. I personally do not believe there were good schedules or process with a daily accounting of what each resident needed assistance with. So, when my loved one began putting on the same clothes after their shower no one caught the error. My loved one wore a set of clothes for a week on more than one occasion, but still looked clean and tidy. It took me reaching out to the executive director and director of nursing a few times and honestly is still a work in process. When I reach out the staff is always very accommodating and helpful, but I feel the staff should be more proactive of the needs and assistance of a resident. I do feel that the staff are positively working with me to see that we stay on top of the changing challenges my loved one is facing. Again, my issues have been because I do not believe the assisted living community was prepared for the memory deficiencies my loved one has. I do not believe residents with fewer memory deficiencies are experiencing these difficulties.

They are overpriced and understaffed to the extreme. They misrepresented who they would have available on staff. When we first brought my friend in, we were told there would be a 24/7 nurse on staff. Later on when he broke his hip, they had no nurse on staff or any other medical personnel in the building. Regardless of credentials, there was no one around for me to call out to for help, so I had to hunt somebody down, and they called the fire department. The room he was in was not clean. His toilet and sink were unclean to the point that I felt the need to clean it. There was no timeliness to housekeeping services. I had previously experienced a different facility with a family member of mine, and that facility was great - far superior to what we experienced here at Canopy.

I was very disappointed with our experience at The Colonnade at Northdale. We have had tons of problems with accounting. We were not happy with the lack of services that were provided and the treatment was poor. My loved one had covid and there was no sign or anything on the door. They said hand sanitizer was on the outside of the room but that was not the case. The cable did not work either. We were disappointed with the whole experience.

Landscaping is really bad. Some of the management has been rude. On weekends the front desk does not answer calls or return calls. My freezer went out on a Saturday and I lost all of my food. Dog park in NOT fenced in. One of the retention ponds does not have a fountain. The front gate does not work. There are NO peep holds in the front door. We do not have 24 hours security service as advertised. Was told that Seagrass offered a driving service within a certain millage distance every day except weekends, but now only offered twice a week at an appointed time. I have mold and lichen all over back yard up to screened in porch. Weeds all alongside of house where landscaping beds should be. Large Armadillo holes everywhere. Serious drainage issue in back yard from rain water run off. Backs up into my yard and sits. County told me it was designed that way??? There are no motion sensor lights in back of house, just woods and very dark.

We decided to look at Seagrass Village because we had seen the high ratings that it has and my family who works in the industry said they had never had any lawsuits against them. The facility offers multiple levels of care and has multiple floors. My loved one would have been on the second floor which would not have worked. I asked what the evacuation plan would be if there were to be a fire since she cannot walk and they said residents on higher floors would stay in place until the fire department got there and I did not like that answer. The director also seemed to be preoccupied when I was asking questions.

It is to expensive for everything that is not being followed through with, and they are over charging. Right now our loved one is not receiving the care we would expect.

Observations included neglect and verbal abuse. Neglect from nursing assistant staff, observed through responses to residents that indicate indifference. Eating utensils were unavailable for residents to utilize during meals, when a resident requested a utensil they were told that "We don't have any", Napkins were often unavailable during meals, when a resident would request a napkin they were simply told "We don't have any". Delayed or no response to resident requests. There are residents living here who would benefit from assistance with meals, that was not offered. I was once taught that Staff perform in a manner that reflect how they are valued. Nsg was observed to shout at residents in an aggressive manner in response to resident behaviors (due to dementia). Perhaps these nurses are overworked, management should be monitoring. There are some residents that would benefit from Skilled Nursing, as they were no longer appropriate for an Assistant Living Facility.