SRI Management, LLC

The staff are wonderful, caring people. But things are just not getting done when it comes to cleanliness, activities, and resident care. I am hopeful that Aspens will be able to improve on those things going forward.

We toured with The villas at Canterfield and the facility was nice and amenities and activities were a big plus, but honestly they didn't act like they cared if we we settled there or not. They never followed up to our visits, very slow to respond to phone calls, etc.

The communication between staff is less than adequate, and staffing shortages make things worse. Common areas were clean, but weekly cleaning of her unit isn't always consistent. People all seem pleasant and helpful, and my loved one hasn't mentioned anything negative EXCEPT the understaffed issues. The food is less than appetizing and is often overcooked. Many people leave their meals, as the meat is too dried out and tough for them to chew. Because there hasn't been adequate staffing since before my loved one moved in, the care staff has to work as wait staff, and I believe she just mentioned the activities person is now cooking as they lost kitchen staff. Also the meal times are too restrictive. Breakfast is early, and dinner is early so that's not a long time between dinner and lunch. Luckily she can microwave stuff, if she has groceries. Their transportation bus has been out of commission now for 3-4 weeks and counting. No transport for doctors or banking or shopping, nor any activity outings. I had high hopes for the place given our tour, compared to other places we toured. I believe she said they are upping the care fee considerably, when the care she needs is minimal. If they work out the many issues they have with managing the place, it could be much better.

They need more staffing. There is not enough for the number of residents living there. Dining area needs a good cleaning and tables that don't wiggle. It's too dark in the dining room. Devoid of any type of atmosphere. The food is totally gross and at times unrecognizable as to what it is. I have noticed that sometimes a staff member would roughly place the plate of food in front of the resident rather than serving the food. It was as though they were feeding animals, not human beings. Sad.

They must be short staffed. They are not able to check on our family member the way we feel they should for the cost that we're paying.

I wouldn't recommend the community to others for their loved ones. The staff communication with the family is a big problem, as well as internal. The was no consistency about when my loved one should be showered, because there was no internal staff communication. The response time to calls and emails is lacking. I'm still waiting back on calls about a billing issue we . The food didn't ever look appetizing. I feel that they don't think the residents will care about the food because of them being in memory care. The doctor never discussed a medication that they wanted my loved one on and I'm thankful for that.

My loved one seems to like the food. The value for the money is okay. We picked this community because it was the only one that was available They have a good staff, that is hands-on, and deals with the residents. Management could do a better job with communicating, when we first moved in the communication was much better. I would recommend, it for those who need high-level memory care.

The staff are not encouraging my loved one to participate in the community activities. Due to this, my loved one hasn't been able to make friends here. Due to medical issues my loved one has a hard time remembering how to get assistance from the staff, and then they let my loved one be sedentary. The staff communication with the family is good when we have questions or concerns, though.

The staff and residents were nice. The community had a nursing home feel and smell to it. Plus it was smaller than we wanted for our loved ones.

We really do like the people at Village Veranda, the staff members and residents alike are very friendly and very helpful. The executive director is really a great person. We do see different activities going on which is great. Overall we have had a positive experience but at times the communication is lacking and they are struggling with staffing.

This review is strictly for the memory care unit at The Colonnade. The scores I think would be much higher if she had been in assisted living as planned. [name removed] and head of nursing services were excellent as was [name removed].

Sunflower Springs could absolutely improve on everything!

With exception of a couple of people, the staff that is involved with the residents are very unempathetic and have no knowledge of how to deal with peoples physical and mental limitations. When you are spending around $5100.00 a month you have some expectations. Just being a pleasant person is important to a lot of residents as many don't have a lot of family that visits them . A lot of the employees at Trinity Hilly were there just to get a pay check and were not knowledgeable in their job.

Harbison seemed a bit dirty and the manager was unprofessional. Harbison had a resident "escape" the facility the weekend before we visited so we felt like it was definitely not secure. Also a resident had fallen and split his head open the night before we visited and was sitting in a wheelchair with a black eye when we toured. Another resident was crying and distraught and the manager wrote it off saying she complained often. She didn't comfort her. Not a good look.

My loved one wasn't happy here, as there were times my loved one's trash or laundry wasn't being pick up. The food wasn't as good as my loved one would have hoped for. There could have been more attention to detail in preparing the menu. The staff communication was good with the family and our loved one when we had questions.

I wanted to go here. There was a shortage in staff. The activities is good. It's an older building.

I thought Harbison Shores was a nice community. The environment felt less busy and less engaging than other places we looked at and than was our preference for our loved one. But It was calm and peaceful.

It ws more expensive, and the residents did not seem as happy.

Because it is such a new facility, I believe they have some growing pains that they are going through. Activities are not as promised and they took a long time to get up and running - but they are providing activities now. The food was good in the beginning but from what I am understanding from my loved on, it has declined. There are definitely are some improvements they could make, we have been disappointed.

The do not have enough staffing and therefore things fall through the cracks - it is the biggest issues which really shows in their everyday responsibilities and quality of care. There also is not much stimulation going on. However even though our loved one had dementia the one big thing she always remembers is the food - she says they have really good food.