SRI Management, LLC

On paper, the Villas looked like a great option for my Mom. We were set to move her in when they decided that she needed to be admitted to a geriatric psych ward for evaluation because Mom had some problems with wandering due complications from a uriniary tract infection. The nurse labeled Mom as agitated and combative when she was expressing her irritation at getting the same questions repeatedly. The doctor they referred us to admitted Mom to the local hospital. Instead of putting her on medication for dementia, Mom was put on the incorrect dosage of a sedative and went from being her lively, opinionated self to falling asleep sitting up. In my opinion, the Villas only wants Stepford Seniors.

HORRIBLE!!!!!!!! If you are swayed by the staff dressing up nice for your initial visit and a nice new building, go ahead and send you loved one here. If you care about how they are spoken to and the actual assistance they receive, go ANYWHERE BUT HERE!!!!!!!! I have a Master's degree in Business Management and Administration and can assure you that I am reporting [removed] to any and all appropriate agencies so that they are adequately investigated for day to day operations and "getting back at the resident" for giving a 30 day move out notice. Again, go anywhere but here. I am so disappointed with what we have experienced for the care of my grandmother in the 2.5 weeks she has been there......after 3 days of having her live there we began looking for a different place.

In the beginning they will treat your loved ones like royalty. When they have them feeling comfortable with their surroundings, then they start changing things. They want you to use their prescription plan and doctor and if you don't then they will increase your level of care charge. They must get kickbacks for the doctor and the pharmacy. We were told my mom could have her little dog with her there. After increasing the level of care, they are now saying they will charge $20 a day to care for the dog. The dog was recently at the vet for a yearly check up - weight same, healthy, all good. I was told my mom doesn't feed, water or walk the dog. When I got there on Saturday, I was told she had already had the dog out 3 times by noon. Everyone that is at the facility loves the dog and everyone knows how a dog helps in nursing homes. Everyone wants to pet him and talk to him. He's like a little celebrity. I would be cautious on going there, I am now going to have to move my mother and get her familiar with other surroundings. The upper management should have as much compassion as the employees and quit trying to rip off the elderly. Bear in mind my mom is still mobile. She has a walker and walks everyday. If I were to take the dog from her at this point, she would likely die. Wish I would have realized this before I moved her in. Oh and I tried to have a meeting with the executive director on a Saturday as I drive from Georgia to Tampa every weekend and was told she doesn't work on weekends but would meet me Monday - Friday. I lived in Georgia when my mom entered the facility and was told this wouldn't be a problem. They should practice customer service and realize that we are the customer.

I’ll tell you what the problem is. They are very short staffed. There are people who have been there for years that get you to come there, but when you get there you find out that they are very short staffed and it’s just not what they make it out to be. So people just end up sitting in a room all day. Our loved one was only there for a very short time. They took twenty-five minutes to assist with the restroom.