SRI Management, LLC

If you love your parent and they need assisted living, do not choose this place. My mother-in-law (MIL) moved there while but was still Springhouse Village, about 2 years ago. It was great until it became Langford of Collierville several months later; it has been downhill ever since. Price keeps going up but it keeps getting worse. My MIL has had little to no phone service since mid 2022 & no phone service at all since December. She did have mild dementia before all of this, but since she has not been able to talk to anyone via the phone for months, her dementia has deteriorated at an alarming rate. My husband has not moved her some place because he is worried that moving it will make her dementia so bad that she will need to go into memory care & he hates to have to do that to her. He was told there would definitely be phone service by end of March but found out today that it will not happen by then. He is now considering moving her some place else & hoping she will be okay.

This facility is down right ghastly. They have non working equipment, the front entrance door doesn't work. The food is horrible and shortage of staff to take care of residents. There are no nurses in the building to provide care, only non license personal and they give the medicine to the residents. They over charge for everything. There homeless people that live around the building. DO NOT GO THERE IS YOU VALVUE YOUR FAMILY THEY CAN'T KEEP STAFF HIGH TURN OVER. THEY CANCEL ACTITIVES FOR THE RESIDENTS AND DON'T PAY THEIR VENDORS EITHER

Facility smells like pee every where because they don’t care about their patients for example [name removed] who was laying down on his own pee for god knows how long poop stains on the ground. The staff doesn’t care about their patients, they come in and take blood pressure and deliver food but can’t clean up the place or get a cleaning lady??. You guys are heartless I will be taking this to court.

The caregivers are not trained. They don't know how to assist my loved one in showering. The private Occupational Therapists we've brought in are having to train Indigo's care staff. Instead of showering my loved one twice a week like they're supposed to, they're only doing so once every two weeks, yet they're charging us for extra services. He needs assistance getting dressed, and sometimes they wait so late to help him that he misses breakfast. He's a diabetic, so that is not okay and shows a lack of organization and planning. They said they hired a new activities director, but their idea of an activity is getting everybody together to watch Jeopardy. Initially they promised off-site activities, and there have only been two since the beginning of October. There are minimal activities during the week, and no activities and low staff coverage on the weekends. I wouldn't recommend anyone go to Indigo. We are just not seeing results after bringing our concerns to them. The only good thing I can say about the place is the food service is good, and the rooms are nice.

My mom had a horrible experience at Village Veranda. I would not recommend it to anyone. It's a beautiful facility, but management is smoke and screens. All the promises that were sold were a complete lie. Very very disappointed.

The people who worked with my loved one, were very kind/spectacular. The room, and place was great. There were major issues, that created a horrible experience. My loved one needed a lot of care, and there was a situation in which they did not handle very well. The food wasn't all that great. They were often short staffed, to care for 15 residents who had Dementia/Alzheimer's. In addition, they were not honest wih the number of caregivers that they had available. We were under the impression, that their would be two caregivers at all times.

The State needs to shut this community down. They have no staff to care for the residents. I recently moved my family member from this community and they are horrible to their employees. I’ve paid a ton of money for terrible, awful, disgusting food, no care from their staff. Managers don't know anyones name or come out of their office to meet family members or help staff. Grace Management ONLY cares about money and not the needs of the residents. You and your loved one will be better served to get private care in home or go to another community. If you need facts on any of these matters, just show up after hours. No one answers the phone and there's usually only 3 caregivers for 80+ residents. Since Grace Management took over this community and who they have employed as their Executive Director, they have ruined this once beautiful, fun community. Notice how ALL the positive reviews are for Elmcroft...what's that telling you?

I would suggest you continue looking elsewhere for a community. The aides were great; however, the nursing care was horrible for my loved one. We choose to leave because of this. The follow up and medication management was not being followed up correctly. In fact there were times that my loved one received medication that wasn't theirs to giving medication that my loved one didn't even ask for. Some of the medication was missed completely that my loved one should have received. There were three meals a day served to the residents, and their were choices to choose from. My loved one found some of the meat was hard to cut with a knife. The flavor of the food wasn't the best either. This happened on several occasions for the residents.

I found them to be unprofessional. When I came in to visit, the staff would be doing personal things at the counter - doing their hair, eating, etc. - and when I would ask for help, they would tell me they were unavailable. I was not pleased with the care. They weren't washing my loved one as promised, so I had to do it myself. I would come in and find the staff in his room when we was not there, which they should not have been. We had a very poor experience.

Our family had an in person tour and we were just disappointed in the overall quality, and the experience was total chaos. The residents did not seem very well kept, and the location is just not in the best area.

They treated my grandmother horrible. They did not believe her ever. She was in severe pain all the time. I don’t recommend them. My mamaw died after 10 months of being there and I reached out many times to try and get her better care.

The staff tires to interact with the family but often the voicemail box is always full, and it is diificult try to get someome to return your call. The food is not bad, it seems to be okay. They offer a lot of activities. The price of care services increases for evey little thing, that your loved one needs. Look into other places for your loved one, prior to choosing this community. In addition, they have a huge turnover in upper management.

HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

rudest people i met in my life. [name removed] in HR should learn how to talk to people or just go talk to his mommy like that. it’s unacceptable for a work environment. wake up and smell the flowers sis we’re not living in your world!!

Nice and Caring Staff for the most part. Resident Care could be better if there were people there with real senior care giving training. Staff needs more training and education to better assist residents. Care Staff seems inexperienced, careless, overworked, extremely understaffed and in dyer need of training and support. One staff member was so careless with their own appearance, they even smelled funny. I hope they drug test all of their employees. Doesn't seem like it. Residents seem like they are occasionally stressed while there. Though they have affordable pricing, very clean and beautiful building, they need some real healthcare professionals that know how to care for seniors and seniors in memory care units. Safety is so import for the vulnerable senior population. Please hire better staff or better train the ones you have Creekside at Whippsmill.

My family member is in the memory care unit and a Receiver has taken over the building for non-payment of mortgage payments. He has cut staffing and supplies and has no idea what he is doing. The memory care looks like a min-nursing home unit. Several families have already moved out and we are next. Do not place your loved one in this over rated building.

Be Careful! Do Your Homework! Check it Out Thoroughly! The community wasn't able to provide the care that my loved one needed. The staff didn't inform me of my loved one not eating or them falling. We weren't able to get my loved one back to eating after my loved one stopped eating. Hospice was the only one that informed me of this. The community was beautiful. The sales person was wonderful. The activities director seemed to be more than willing to be part of the connection between the family and our family member. She didn't know about the care of my loved one. I was initially told that the nurse would be calling and they never did.

We visited this community and were not able to tour due to covid. We were able to look into the building but the atmosphere was not what we wanted for our loved one

The activities were very limited and we felt that they had lied to us about certain things. Overall our family just had a bad experience.

For the amount of money that family members pay for their loved ones to be taken care of, the attention is lacking. Our family members are bathed maybe twice a week, their teeth are brushed hardly ever. When complaints are thrown at the level staff members, they throw blame onto the family members. There is no communication between staff and family members. Our loved one has fallen several times and yet we call them to check-in. Our family member is also seen wearing clothes that do not only not belong to him, but are 2 sizes too big. The senior staff members solution to our loved one being taken care of is for us to pay extra money for outside sources to come in. They have a complete disregard for our loved one and it's completely unacceptable and unprofessional. We will not recommend this facility nor any facility that Solera represents.