SRI Management, LLC

Currently there is no transportation available for individuals needing to run errands. Food is good. Advertised “coffee with administrators “ was not attended by administrator. Hopefully as I get acclimated to a new facility I’ll be happier

At first, they were somewhat affordable at about [amount removed] a month and staff was very very attentive. Then they had massive staff turnover. This led to unclean facility, roach infestation, short staff and substandard leadership (both administrative and patient services). I wish I could change facilities but my loved ones Alzheimer's is too far to uproot him.

My daughter says that the facility smelled like urine! The staff seemed nice. My sister didn't like the food very much. She didn't stay long enough to experience any activities that might have been offered. That is about all I can say.

I think they only cater to a few people. For instance they have happy hour six nights a week and provide residents and their guest two free drinks. I cannot drink alcohol or cola drinks so I really can’t participate. I ask that non alcoholic beer be provided, but evidently the social director thinks it is not necessary since non alcoholic beer is not available.Why am I and other non alcohol drinking residents subsidizing the alcohol drinkers? Food quality appears to be going down hill compared to wham I first arrived. A lot of time is spent waiting for servers to take your order and even longer for food delivery.

My only real comment is there's been a lot of staff turnover, and among the effects of that has been some discontinuity with coordinated activities, and also occasional disruption in dining room service. That's not intended to be interpreted as a full-throated complaint. It's just an acknowledgement that, yeah, they've had some growing pains, but it's ok.

Heron House is flexible in accommodation and will work with you. The staffs, most of them are wonderful and caring but some are not. Improvements: let the bad staffs go and get rid of all carpeting. The assisted living is good. The memory care could use some staff improvement.

I'd say they have lost a lot of their good CNA's. Very high turnover. New CNA's are not trained properly, they are minimum staffed which causes the caregivers to be overworked and quality of care suffers. Local management hands are tied because "corporate" controls staffing, salary, etc. Corporate is out of state and doesn't see the decline in every aspect of the facility.

We do not have anything to compare it to. She has only been at [facility removed]. But hearing other stories of other places they all seem to have the same issues.

We had high hopes that our dad would receive quality care at Westhill. He has lived there for 3 months and things went from good to bad. The director left a month ago and communication with the "interim" administration is minimal. I finally reached out to the management company after a real scare almost 2 weeks ago, where we almost lost our dad due to some serious issues. The facilty has SOME really quality caregivers from CNA's, to Med-Techs, to nurses and we are very grateful for those few. Unfortunately, they are understaffed, overworked, and underpaid. We are hoping that when the new director arrives in a couple of weeks "things" will improve. If not, we will have to do some soul searching and make a decision as to what is best for our dad.

We no longer have a resident there. So cannot comment on current status. My comments are based on a year ago, but based on the experience we had, we would recommend this community to others

Would try to be honest, as far as recommendations that would have to be their decision.

Note that my parents are no longer at Magnolia Bridge. Dad passed away in [date removed] and Mom is in a skilled nursing facility. However, the staff were very responsive and flexible in dealing with unusual needs. Yes, I would recommend this community to other families as always, strong advocacy is the key to a positive experience

Quality of the meals went down hill fast, currently not being given choices where there had been in past. Overall this is her 3rd facility in 7 years. All have been understaffed. All get you with same/similar sales pitch. You pay a lot of $$ for little assistance and the staff and management change frequently, likely because corporate keeps a higher % than they give to keep employees. Basically the people working there have good intentions but leave when they are spread too thin.

My loved one was previously a resident at Vitality Living Upland Park. Based on our experience I would recommend this facility to others, provided that the cost has not raised that much.

My loved one is a resident at Sunflower Springs Trinity and our experience is highly dependent on the staff at the moment. There has been a lot of staff turnover during the year. Care quality depends on the staff at any one time. At times the staff is excellent and at other times they seem uninvolved. The food in Memory Care is okay, but it is much better in the cafeteria. The activities are poor in Memory Care due to staff turnover. At times, they had staff that did an excellent job. I would give Sunflower Springs Trinity a modest recommendation. It is clean and, for the most part, well run.

I wouldn't recommend Heron Club. It's not terrible but it's definitely not great.

I would say it's okay for the money paid. There are positives and negatives.

My loved one is on the memory care side and things have improved but would like to see more attention to personal grooming and overall cleanliness.

If a friend asked I'd say that the Colonnade is a decent facility. I question some of the staff and their respect for the residents. Also transportation doesn't seem to be reliable so if you need transportation to get to and from appointments this might not be the place for you.

I think the facility opened before it was staffed properly and equipped administratively. The price should have been scaled until they got it together. I don't think it was in their control . From the expression of staff the issues began at a corporate level. It was so out of order , I even applied to work there.