SRI Management, LLC

The staff at Heron House are comforting, supportive, and encouraging. It's reasonably priced. The location is conveniently close to where I live, which makes it easier to come and visit. I didn't realize how important that factor was until we were already established there. [name removed] is an excellent executive director. She is a tireless, caring worker. I would encourage anyone to at least give Heron House consideration.

The apartment between residents could use deep cleaning by a professional service. Housekeeping the community provided was good when my loved one was there. The care services were very good. The staff were great and wonderful. I do feel they were short handed as the staff they had wore many hats. The residents had lots of options for meals. The food was fine when we ate with our loved one. There were a lot of activities offered. Outings, resident council, and more for the residents to participate in. My loved one wishes they never left The Glen. I don't think my loved one realized how much they would miss all the people and activities offered.

Staff are very friendly and accommodating. [name removed], the office administrator is particularly helpful but she should have an assistant. There have been problems with medications being refilled in a timely manner which is frustrating when the cost for medication management is 600 monthly. Also, the billing department failed to input the auto withdrawal for the monthly charge correctly and then billed us [fee removed] in late fees that they have not removed. I'm told that activities and menus are often not accurate. The rooms and overall facilities are nice including the outdoor area/lake.

Our family had an in person tour tour and the tour was fine, but it us it just felt more like a nursing home

They are understaffed and so sometimes in our opinion things seem a little frantic but we do know everyone is suffering with staffing. We do really like just how friendly everyone is. We also like how they organize the meals in an excellent way - if someone is not feeling their best they come bring the meals to their rooms and take care of them. They do have a lot of different activities available which is great.

They are as good of a place as any place you could have. Overall it has been a positive experience and it is worth a look for other families - it has worked out well in our situation.

Indigo at Carolina Forest is a brand new community and a really nice pretty place. The staff we have interacted with have been extremely nice and friendly. The chef [name removed] is absolutely awesome. Our loved one really enjoys playing cards every single day. The only issue we have is sometimes our loved ones do not have hot water and sometimes it is hard to reach staff when we have an issue. Also we think they could benefit from having handrails in the shower and along the hallway walls .

I selected them out of a group of 7 different places that I visited. Heron Club was wonderful and I had hoped my mom could make the transition, but for various reasons she balked. She now receives daily care in her home. The staff seemed genuinely caring of the residents. All in all, a nice feeling as you walk in the door. Not at all depressing as some places I visited. Also, not so large that it was overwhelming.

Heron East is a newer facility. Very clean but it felt like it required a bit of walking to get around. That was the reason we did not choose this facility.

Our family had an in person tour experience and from everything we saw and all the staff members we spoke with it was a good tour experience

Our family had an in person tour and it was being built during the time, it was a pretty big place and everything is brand new but the setting where the community was - was just not as nice as another community we had toured.

The reason the cleanliness gets 4 out of 5 starts is laundry needs to be done more often, and the bedrooms could be maintained better but the rest of the community is 5 stars

This was an okay community. They wouldn't take my loved one due to prior medical notes. I felt it was more of a sales pitch by the community for occupancy. Basic needs are meet for the resident.

The community is very good. I do feel the monthly rate is expensive for what we are paying for. The cleanliness of my loved one's room leaves a lot to be desired. The staff are very nice to work with though. It would be nice to make sure that the cleaning of the room and laundry of my loved one's items could be done more on a regular basis. The family is having to having to bring this to the community staff's attention on occasion. It would be nice to have the staff just clean the room, and not ask the resident permission to come in to clean the room. They were able to assist with getting my loved one furniture for their room and this was very much appreciated. My loved one feels that items are being stolen from them and we are working on a solution to see if this is true.

The facility itself is nice. Many of the residents are very kind. Some of the staff lack some kindness, but I know that's with all facilities. The CNAs need more training. They tell the residents that they ring the bell too much, which is frustrating. Mom often has to wait 20 to 30 minutes after hitting the call button for assistance. For the price we're paying, I feel there should be better quality in services and access to services for the patients. Communication with the family is not great. They're going through some staff shortages. I can tell you that when a resident falls, the family isn't always contacted. The food is ok, quality is pretty good but variety not as much. They do housekeeping weekly and it's not very thorough. Common areas are very clean, but cleaning of the rooms could be much better. The only thing they actually provide is meals. Everything else is up to the family, as far as personal care necessities and basic things. For convenience and proximity only, I would recommend them.

Only complaints really have to say is that dad says the food is not good, he is not happy with it or the options.

This was by far the best out of all the communities I looked at. I was impressed with their friendliness, the way they were willing to accommodate my loved one, and their helpfulness. The staff were very empathetic towards the family even after my loved one passed. I couldn't have asked for a nicer staff or experience. The residents had choices to choose from for meals, and there were three meals a day. The meals that are delivered to the resident's rooms could be improved a bit to ensure the temperature is still hot for them.

PT was there for 2 months

The staff is really good. There has been, staff turnover in the kitchen area, in which they are short on waitresses. It takes a long time for someone to take orders and takes a long time to get the food. Overall, it's a very friendly place, with alot of activities, and nice staff. If they did not have, kitchen issues then it would be a perfect place.

Guide ready on time. Discussion in office with Q + A before tour. Tour inclusive all areas - sales director very knowledgeable.