SRI Management, LLC

My loved one was previously a resident at The Pointe. The staff was friendly, communicative and helpful. The residents tended to be cliquey! I would recommend this facility to others.

I know the staff has a very hard time with some of the patients but they do a good job. Definitely have a higher tolerance than I do I have been in the facility once and it had a bad smell I informed the staff and they responded very quickly. We discovered that one of patients had stopped in the middle of the hall and went to the bathroom. Maybe some air freshener would help

I would say it's a nice place. It's not as active as where my uncle was before and that is really hard for him. There were several men that he made friends with and he doesn't have that there. I picked Ciel because it was closest to my house, it offered a large apartment, it was a nice facility and it was a good price. Of course the price went up after the FIRST month so that is not the case anymore....

Everyone connected with management and staff have always been helpful. Picked this place because of wife's recent heart surgery and proximity to medical facility.

The staff and caregivers for majority are wonderful, caring and loving. Managers are very helpful and personable. They are what makes the place the best. The food is good but sometimes no variety. Moms at "home" and happy

Everyone on staff is very friendly and very kind. The facility claims that they are fully staffed based on state guidelines. In my opinion they are not sufficiently staffed to provide the services that they advertise. I am there to advocate for my husband almost everyday. I have cameras in his apartment. If I do not keep after them he does not get proper care. However, he has dementia and is happy and satisfied there.

The staff is nice and friendly. They keep you up to date on what's going on with your loved one. Only one suggestion, perhaps hire more housekeepers. Other than that, everything is good.

For the cleanliness, they didn't clean the room very often. I did it every other day. The nurses were great. OT was fantastic. Caregivers varied on who was on duty. Two particular caregivers were exceptional. We do think they could have more activities. We would recommend this community to other families based on the experience we have had so far.

Don't believe everything they tell you before you move in. We told them exactly the condition my brother was in. When he got there and they found out that he was exactly like we said he was, they sent us a CERTIFIED LETTER - EVICTING him - and we had 30 days to get him out. For a religious institution, that was most UN-Christian.

Director of Nursing and Executive Director both have been very compassionate, supportive and patient with us during a very difficult transition period. They have greatly improved on the consistency of staffing.

Their night communication could be better - that could be an area of improvement. We do like all the activities they have for the residents there as well as the security they provide.

Very friendly staff -all levels. My mom is extremely happy here and we are very pleased with the experience. Their activities are a bit sedentary--much more than my mom was used to. But she wa s going to YMCA back at home so she was disappointed that most exercise classes were geared for sitting rather than being up on feet standing and moving.

The staff is very friendly to the family. They keep me informed when timely if there are issues to discuss. They encourage the residents to socialize to foster that community environment. I feel very confident that he is in a safe environment where he is cared for by very professional caregivers.

Overall experience - very good from the initial contact to contact after [name removed] passed away. Cleanliness - it's brand new and they are maintaining it. Friendliness of staff - from great to not so great. Depends on the person or the day. Quality of Care - depends on who is on duty but overall good to very good. Meals - good. Activities - probably the weakest link. Value -very good.

Everything is just fine at the Village at Southlake with the exception of food. Food is mediocre and in some cases bad, there are some excellent meals here, but there also are many mediocre and just plain not good meals. The activities are very good. I find a lot to do and they are very enjoyable things. The staff is very very pleasant and they residence are also very pleasant. My overall evaluation is OK

When it comes to the meals and dining - my mother has gained significant weight; I have shared my concern with staff. Would also suggest that since most of the residents are in their 80's and 90's that the staff plays music for their generation at meals instead of from 1980's and 1990's.

Generally place is kept clean. Residents are cared for with love & respect. They could have more activities for clients. Could use more care for caregivers. Caregivers help each other if needed.

Everyone on staff that I dealt with at The Beacon at Gulf Breeze was extremely helpful. The move in/out process was extremely smooth and the staff was helpful in making it as convenient as possible to my schedule. Communicating with everyone was easy and my questions were answered in a timely manner. I encountered one housekeeper during my husband's stay. She seemed to be quite thorough. She also made it clear that she would only clean once a week. I always wondered if she was the only one cleaning in the Memory Care unit. The hallways and common areas needed attention daily that they didn't get. Overall, The Beacon at Gulf Breeze is a lovely facility that I would recommend to others.

The staff at Creekside on Whipps Mill Road were very patient and caring with my Mother, who was previously my father's caretaker before coming to this facility. They realize that it's not just the resident that needs their compassion. I would recommend Creekside on Whipps Mill Road to others! Overall good experience.

What our family likes the most about the Superior Residences of Niceville community is the staff members. They are great and provided excellent communication. The community is also very clean and very well kept.