SRI Management, LLC

The staff is very friendly, and overall the care is good. There are occasions where they take a little bit too long to get to my loved one, according to her. But overall she's pleased with the level of service. She tells me that the food is consistently good. Really the only thing she doesn't like is hotdog day. Because of Covid, they haven't been able to get out much, but she plays bingo and enjoys that. It's a clean, quiet environment. The security is good. I would recommend them to others.

It's a beautiful facility. For the specific needs of my family member, it has worked out very well. She needs minimal care at this point. So I can't necessarily judge based on the higher levels of care, but for her level of care, it's been good. They keep the residents engaged. They've been very good about Covid. They've had very few infections in the last year and a half. The food is good. It's like being at a restaurant. They have decent choices, and great desserts. Everybody there seems to like the food. I would recommend Village Veranda. I have some reservations based on dealings with some staff members who have not been on the ball. But overall, I would highly recommend them.

We chose Heron House because it was perfect location to family, the price was decent for what you were getting, and it just seemed like a nice place and everything is on one floor. The rooms here are very nice, my mom has a larger one and it is great. My mom complains a lot about the food, they could use more variety on the menu and they do not cater much to her diet. I also think they could clean up her room a little better and make sure that she changes her clothing and showers more often. Overall I would recommend them to others who are looking.

The staff have been very easy to work with, and very available. Sometimes the wheels turn slow in communities; however, I can reach out to someone and am satisfied with the response time. There is nothing I would change.

We chose Trinity Hills of Knoxville because it just worked out perfectly and everything fell into place at the right time. The room sizes here are plenty of big for one person. I really do not have anything negative at all to say about them, I think it is a really good facility and I would recommend them to others.

I like that this a pet friendly community. One guy in the dining room is not very nice, but overall everyone else is very nice. I don't like the food here. I don't like the rolls they have, and the okra and greens they have. Sometimes they have clear liquid soups. It's just a matter of personal taste.

The staff members and care services would definitely be a five out of five. However our loved one does complain about the meals they serve, and due to the covid restrictions the activities are still pretty minimal. We do think the value is adequate, not the best but not the worst.

We moved in during Covid, so we've not been able to visit. I think they do a very good job of caring for the residents. They're very friendly, and they also accommodate any requests very well. The laundry services are less than ideal. Things get lost. The people eat the front desk are exceptional. The maintenance folks appear to be very very busy and unable to take care of individual problems in a timely manner. But overall, I would definitely encourage people to look into Elmcroft.

We chose Heron House at the time because I live out of town and we needed a place quickly. With covid, it was the best choice that we had at the moment. They have not been very good with communication at all. I would really appreciate it if when they made their deductions if I was notified. It would be a little more professional I think. They do have some key staff members here that have been better than most and they will facetime me with my mom due to the covid situation, so they definitely have some good members. I would recommend for short term stays.

We chose Seagrass Village because of the value for the money as well as the location. They also took her in during covid. The staff members here have been a little slow with communication, their emails were going to our junk mail so it was a while until we had a lot of communication from them. Right now they are going through transition, they have had quite a bit of turnover with management and staffing. It has been difficult not being able to go inside the facility, but I think it is fairly nice place and the nurses have been helpful and friendly.

You need to monitor your loved one's care no matter where your loved one is at. I would recommend this community to others. Overall we really like this community.

The place was good but it was overpriced, and the rooms were pretty small and they were shared rooms.

Very nice facility. Friendly support staff. Staff keeps me informed of any status changes with my mom and dad. Dealing with Covid-19 has been a challenge but Trinity Hills is doing a great job.

the community is very clean and the staff is really friendly, we looked at several different facilities and for the money, this was the best choice. I would recommend this community to others.

It's assisted living and not for medical care. If your loved one is not mobile and can take care of themselves for the most part then this would not work for you. If they need assisted living then I would recommend this community

This is a good place and the staff is good. They have changed the director this year and that has helped. I am happy that my mom is there. Room sizes are good, and the food has been worse than normal due to covid. They are getting food in their rooms and sometimes it can be cold. I would recommend this facility to others.

The staff, particularly the activity directors, go the extra mile to help make our lives Pleasant and to help us carry on with our necessities. At the same time, remain safe from the virus.

Heron House was very clean. They did a great job at keeping their residents safe during the pandemic. We chose this facility in the beginning based on the location and a recommendation from a friend who had a good experience here. One issue we had with Heron House was that they are limited with their care, they were only able to provide a fixed level of care. When he needed more, he would have to move out of the facility which caused issues.

We felt that this was a beautiful facility, it was clean and the staff is always interacting with the residents. We enjoyed the entertainment they had, they would bring in an artist to come sing and dance with the residents, and the guest were also able to dance with the residents. Now with COVID they have had to shut down

This facility is clean but Covid has taken a toll for everyone. Unfortunately, activities have dropped off dramatically and the food is not great. But the staff does seem to work hard - nurses, CNAs, maintenance. Visiting before was difficult but no one's fault. Just wish staff would not be a revolving door. But those who are long term employees do it because they seem to care.