SRI Management, LLC

“Fine cuisine” is advertised with a “restaurant style menu”. It is not… it is take it or leave it with average food at best. Cleaning staff is spotty and does an occasional good cleaning. Not “upscale”, just newer than its competitors. Additional charges are added at a generous rate.

1) Management doesnt respond to concerns unless it's in their interest. Does not respond to emails or phone calls, however lower level personnel usually respond. 2) Management appears to prioritize financial objectives over the best interest of the occupant. 3) The Memory Care Unit is horrible. It desperately needs to be updated with newer furniture as the existing decor looks like it was procured from a thrift store. 3) MC staff exhibited minimal interaction with the residents. Usually one person sitting in the back of the room telling the residents to stay seated - I observed no activities during my visits and multiple people asleep with their heads on pillows seated at the kitchen table. 4) I had multiple visits to the MC unit where there was no staff present to oversee the residents. 5) My mother was basically unsupervised while in the AL portion of the facility at night. This makes no sense since the initial objective of this arrangement was mitigate the fall risk. Not sure I understand unless the objective was to either get rid of her because they couldn't meet her needs or they wanted to keep her monthly payments coming. 6) Absolutely no security in this place. The front desk is a joke -anyone can walk in and have the run of the place. 7) No effort to coordinate with the various caregivers (Nurse, PT, occupational therapist, etc) to formulate a care plan for those that need it. When I asked about this no satisfactory answer except awesome people want to make us look bad and you need to utilize our caregivers 8) Management and most of the staff will go out of their way to avoid you during a visit - strange! This facility can be so much more than it is - what a shame. We now have my mother in facility where they put the residents first - what a change.

Lack of communication with the family. I only heard from someone when it was negative. At the [community name removed] I am kept in the loop on everything. For example, when she refuses to take her meds, or requesting permission to give her a Covid or flu shot. They also includes me in the monthly meetings via teleconferences I never experienced anything like this at Heron East. On a positive note, I had a lot of good experiences with some of the staff.

The memory care unit is old the Cove at Marsh Landing and has a very rough smell throughout.

The facility is understaffed and the needed care and attention was not given resulting in several falls, poor hygiene and my father feeling abandoned. After raising the issues with the head staff, there was no change or improvement.

The staff to patent ratio is too high. The staff turnover is too high. The staff is overworked. And it all shows in the care of the residents. They also don't do their billing correctly. I do not recommend Vitality Living Upland Park.

It's a beautiful clean place, but I would NOT recommend it unless there have been some major changes with staff

The leadership does not follow directions. We had nothing but problems getting my mother.The care she needed in the memory care ward. There were several very good attendants there but overall the staff was inadequate. There were mysterious falls that they never knew what happened.

They just hired a new director and I believe they are trying more and giving more effort on meals and everything we honestly wanted to move mom months ago but she has made some awesome friends and doesn't want to leave them we have had numerous meetings with the old director then with corporate then the temp director and things are going better we will see what happens

My loved one is a resident at Heron House. They lack in many categories. They don't have enough help, NO caring workers. Not experienced to take care of residents.

I'd say it was not good, they talk a good game but do not follow through on any promises and we chose it because it's a nice property and we believed their story.

It became apparent after a few short weeks that the care within the memory care unit was substandard. Most caregivers tried hard, but lacked training and leadership. Very unsatisfactory experience.

Creekside on Whipps Mill Road is poorly managed. There were a few really great staff members, but several really poor ones. Based off of our experience, I would not recommend this facility to others.

I am concerned about the fact that my mother is on large doses of pain medication, and The Glenn offers a " Happy Hour" every day at 4 p.m. When visiting my mother during this time, they asked her if she wanted her usual. She said, "yes". They poured her half a glass of Jack Daniel's over ice. A couple of months later, my relatives reported that she had celebrated the first game of the season for the University of Georgia Football team and had over imbibed. She fell out of bed in the middle of the night and split her forehead open, had to have stiches, and had two black eyes. While I support a lifestyle that allows residents to socialize and have a drink, I do not support overserving disabled elderly. Also, my brother, who is a convicted felon is allowed to go freely in and out of this community of vulnerable elderly. This is a big family issue and a point of contention, but it should not be ignored by the administration. As far as I know, they let him come and go freely.

I was previously a resident at Heron East and overall my experience at this facility was poor. This facility was very short staffed and was also being run by poor management. Additionally, the food was not good. As a result, I ended up choosing to move to a different place. I would not recommend Heron East to others.

1. Turnover is unbelievable…which tells you tons. 3 Executive Directors in less than 2 years, 3 Resident Services Directors (NOT RN), food is mediocre at best, cleaning staff is horrible. We actually clean our mothers room every time we are there. The Dr couldn’t care less and has zero follow up or follow through. Really… just say no.

They have had challenges with staffing. The food is really bad, and the chef left. They need to improve on communication, and letting the residents know when something is not working. Management is not always available. The food needs to improve, and they need to add more protein, and offer better options.

For perspective to my answers, I would like to elaborate. I was advised that my loved one would be good in assisted living instead of being placed in a memory care unit as they are not likely to walk out and they are still quite social. Most residents in assisted living aren't dealing with memory loss and the behaviors developed to compensate as the disease is progressing. My loved one does a good job of hiding their deficiencies. I personally do not believe there were good schedules or process with a daily accounting of what each resident needed assistance with. So, when my loved one began putting on the same clothes after their shower no one caught the error. My loved one wore a set of clothes for a week on more than one occasion, but still looked clean and tidy. It took me reaching out to the executive director and director of nursing a few times and honestly is still a work in process. When I reach out the staff is always very accommodating and helpful, but I feel the staff should be more proactive of the needs and assistance of a resident. I do feel that the staff are positively working with me to see that we stay on top of the changing challenges my loved one is facing. Again, my issues have been because I do not believe the assisted living community was prepared for the memory deficiencies my loved one has. I do not believe residents with fewer memory deficiencies are experiencing these difficulties.

They are overpriced and understaffed to the extreme. They misrepresented who they would have available on staff. When we first brought my friend in, we were told there would be a 24/7 nurse on staff. Later on when he broke his hip, they had no nurse on staff or any other medical personnel in the building. Regardless of credentials, there was no one around for me to call out to for help, so I had to hunt somebody down, and they called the fire department. The room he was in was not clean. His toilet and sink were unclean to the point that I felt the need to clean it. There was no timeliness to housekeeping services. I had previously experienced a different facility with a family member of mine, and that facility was great - far superior to what we experienced here at Canopy.