SRI Management, LLC

We are not happy at all with the caregivers in the evenings. There is a shortage of help and my loved one is bedridden and does not get the care that is needed. The day time caregivers are wonderful.

I liked the community, but not the right fit for my loved one.

This review is based when it was Windsong at Rock Creek. I chose this community because of activities offered, their daily routine, and it is a dedicated memory care community. The security was very important and good. We had some issues there, my loved one got accidentally locked in a storage room and nobody knew he was missing or for how long.. It would always take so long to find care, help, or any employees. On paper this community looked a lot better than it was.

I had a good tour of this community, and everyone was very kind. The staff I met was very nice, and friendly. Everything looked very well-kept, it is a nice looking facility. It was a lovely experience, but my mother didn't feel this was the community for her.

My dad is doing good he is still adjusting. They are very compassionate and very friendly. My dad likes to watch others playing domino. I would like a little more interaction for my dad. So he gets more one on one attention.

Brookdale Carrollwood has a lot of hallways and alcoves. It seemed slightly larger than what we were looking for. It did not seem as clean as the slightly smaller community we chose. The staff that we meet seemed nice and knowledgable.

This is a nice community with a good staff. They are caring for my mother very well here. The staff has been friendly and very helpful. There is always someone around to help. The community is pretty clean and everything looks okay. She does enjoy the activities they offer like the games. She loves the meals they have very good food. If you are looking into care make sure you explain your care in detail to the community so they know everything they need to do.

I really just took a quick tour of the Brookdale Northdale facility, but from what I saw initially about the place is that it is a somewhat decent place to live. I know that the staff was definitely very friendly.

They tried to work with us. My father has alzeihmers. But there were a few needs that he had that they overlooked in the assessment (which in retrospect I feel should have been more thorough). I ended up having to get dad out of there and into a care facility that had more of a focus on memory care.

It was nice, clean, the staff were friendly. We liked it, we were going to move in, but it didn't work out. It ended on a good note though.

It was alright. I have thought about that as a back up option. The only reason I really didn't pick Emeritus is because I started getting negative feedback on them from a TV program.

The safety of all members seems very good. The prepared meals and free laundry are beneficial. The van service is helpful but more ride locations would help. Increase front desk capabilities to ensure delivery and safety of drop offs.

Trevi is a beautiful facility. However, proceed with caution. This is the weekend of the big ice storm. I just discovered there is no backup power for the facility except the first floor lobby. There are 5 floors and 3 wings here. It’s going to get very cold if we lose power. We are all old people, some disabled, unable to withstand cold for very long. Also, when I first came, the food was outstanding and the menu large and comprehensive. Not any more. Food quality has been going downhill for a couple of months. The menu has been more than cut in half. So check carefully before you sign on dotted line. Who would have thought that one question you needed to ask was about backup power.

I'm not sure I would recommend it to others. I am moving him to a facility closer to me and I already feel like it's much more organized. I will tell you that the two main issues were the communication about medication and the inconsistency with the food. My dad said that for over one week, the dining hall was closed and they delivered their meals in Styrofoam boxes to their rooms. He said the food was awful. One night he got a corndog and was appalled. Very inconsistent with the food, which is why I think they are short staffed or that they simply aren't keeping their help

I feel that Hunt trace is a good fit for my sister. It isn't the most glamorous, but it is sufficient for her needs and affordability. She is 10 minutes from where I live, which makes it nice for both of us so so far so good. I wouldn't hesitate to recommend it. By the way, your help with this was just tremendously helpful for me.

The facility was clean. When we walked into the assisted living building, we were greeted by a dozen old people sitting in wheelchairs staring at the floor. It was not a good look and gave the impression of overcrowding and people not being engaged in life. Assisted living and independent living are separate buildings. Running through a process is required to share the amenities. Assisted living excercise equipment was stuffed in a corner and the two machines looked like they have not been used in a decade. PT & OT were in a small little room. Just not a good look

Would recommend hiring RN staff for each unit- Memory Care and Assisted Living. And admin staff more attentive to family concerns.

The caregivers and med techs are kind, caring and attentive. Administration is difficult, distracted and difficult to get communicate with, not very responsive. Experience with the in house healthcare provider was very poor, housekeeping is kind but quality is hit or miss. Even though this service is included, I change my mothers sheets weekly, and frequently do her laundry and light cleaning due to lack of it being done.

There was a smell of urine on entering. There is a 4/30 staff/resident ration which seems low considering it is memory care. It is concerning that they lock residents in their rooms. It was requested that someone call regarding the unattended death report from February but nobody has called.

They had caring staff in the memory care unit. They seemed to handle his outbursts well on the initial time he was there. When he ended up in the hospital we received no follow up from the facility. It quickly became clear that he was not going to be able to return to this facility. Initially a newer manager of the facility said they would take him back but I am not sure he checked anything medically with the hospital staff before giving his ok for him to return. As family members, we figured that since he was needing the assist of two to be moved that he was no longer eligible for the memory unit. We were not call d for any updates. We finally told them that he was going to hospice care at a skilled nursing home. Dad died [date removed] at that facility. They had a deal that if we paid for a full six months up front that we would receive a free month. After he left Fields it took six months to be reimbursed. Luckily we had the funds to pay this. They were nice people but better follow through on their part was expected.