SRI Management, LLC

I would say it's fair - my sisters and I are always having to ask questions about his housekeeping and his physical therapy sessions, we were told he would be encouraged by staff and other residents to join activities but we have not witnessed that or been informed of any such things, the food is very good and his apartment is nice but it has had some mechanical issues that have been resolved

There are some caring staff members while others need a lot more guidance and supervision. I feel like I needed to check daily to see if care had actually been given when certain people were there. The head nurse manager appeared very non-personal and seemed offended if you asked questions. The day shift nurses weren't very helpful either. They seemed to want to be anywhere except at work taking care of the residents like they were burnt out. The evening nurses were very helpful and more compassionate in my dad's last days. While I am grateful we were able to place my dad I am glad he was only there for a short stay. I do feel with a bit more supervision and guidance there could be great improvement. Over all it has the potential to be such an asset to the community with better leadership.

They have done better than most other facilities I have dealt with in the recent past, however, their mgmt of medications seems not consistent and informing concerns to family/guardians can be lacking at times.

It is a newer and nice facility, and there are a lot of activities. Most of the staff are very caring, but medication management could be improved on

How often the rate changes. In 18 months it went from [fee removed] to [fee removed]. Way too much. I had to move my Aunt out of there. Her apartment was very dirty, although we paid for housekeeping. She was disheveled and hadn't showered, although we paid for personal care. I think it's fine if you're truly independent.

The food is absolutely horrible. People are very nice the place is clean, but will be looking for something else because my Mom eats maybe 1 to 3 meals a week, too expensive to have to buy groceries on top of the monthly rent.

My mom was only there for 5 weeks before she passed away. We chose Carriage Hill for their cost, it was affordable. I would recommend them only if cost matters.

Yes, they need to do a better job of onboarding, making new tenants aware of the facilities and what they have to offer.

Expect to pay a lot for basics. We would only recommend the community to others if they don’t care about paying $[fee removed] for basic care. Everything else above that cos

Facilities are okay. Staff is nice but very lean in numbers. Food was not good.

My mom ended up in the hospital the very first week she was there because I didn't have her medication correct. And then my mom informed me yesterday that they don't turn the grill on for them to have meals at night.

At the beginning very helpful if you have questions but Once you move in You can ask questions and they tell you they will get back with you But they never do ( they forget) They need to have you make an appointment if they are busy when you ask a question or if they don't know the answer right then Such as how will your love one get their medicine Or help with the billing or what does something mean on the billing They could have the front desk write down what you need and then make an appointment for you

We were in the memory care side. The staff was friendly It was clean in the common areas. Our room was cleaned once a week and laundry done. Ours had carpet and when you have someone that has a lot of accidents, I feel they should clean carpets once a week also at least. The tv was always on in the big room. They did activities or had someone come in to play music or they did trivia. The food was really good. I just think they needed more staff for the 35 or so rooms. There were only ever 3 on duty per shift. Other than that it was good.

Cleanliness is very good . Food is good. Willingness to adapt to the resident was was inadequate.

The staff formed a great relationship with my mom while she was there. Unfortunately there was a lot of turnover. The staff was very unhappy with the amount of work they had to do, in comparison with their low wages. Most of them were disgruntled, and shared this with my mom often. The biggest turnover was cooks. The food was terrible according to my mom. They were not prepared to provide meals for anyone with dietary concerns. Because of staffing shortages they could not keep up with my mom's needs. Thankfully we had hospice care that was able to provide care for her.

I had a lot of complaints when I moved in such as old flooring that you couldn't get clean. When I brought it to the executives s attention they would lie and say they never heard of it.

We had some problems with food it was really really bad. We would probably not recommend this community to other families based on the experience so far.

They are very caring, but often shorthanded. The facility is better than most that we looked at.

Nice place to live. We need more help in all areas. Management lets everyone know how wonderful it is but its not they accepts people who [name removed] me here. They need a new cook and chef me haves the same thing every month to nice stains are manage doesn't keep up with things like the. Cannot use no license plate. He never carries this with anything doesn't like to talk to residents or family.

Food would be very good to know an of course how well the staff responds to our loved ones needs too. No don't think we would recommend the community to others. Too many things not right sorry