SRI Management, LLC

The care services have gotten better since we first started. The food’s good. I haven’t had any trouble finding parking. The laundry service would be a four. They have some very beautiful courtyards for residents to use.

Still considering this location

Received pricing and too expensive for our needs and is not a Medicaid facility. This place sounded great, never made a visit, liked their activities, security and outdoor activities, sounded great.

This is a very nice looking community, when you walk into the lobby the common areas look like a high end hotel! There are some very nice looking common areas with fireplaces and comfortable furniture. It's a smaller community, and it has a very homey feel. Everyone has their own little apartment, which made it a much easier transition for our loved one who had always lived in her own home before this. They've also got a great variety of activities going on all the time.

We visited this property. It was also nice. We really liked the cottages.

In terms of cleanliness, people at that age with declining abilities have a tough time keeping clean. With my father, his cleanliness is no where what it used to be, so unless you are going to follow him around, there's no way to keep it sparking clean. The people have been very welcoming and friendly. They do variety of activities. My father likes the musical things, he likes the singers and those types of activities. He loves the food! The one thing that I find somewhat troubling is the communication to the family. They always call if something bad happens, but I would like it if there was a contact person that I could call to see if anything good has happened. For Christmas, I would have been interested in sending Thank You cards to the staff, but I had no way of knowing what is available or appropriate. The families are not as much in the loop of the day to day activities. I was an educator for more than 40 years and parents would call me if they had a question, and it would be nice to see that available at the community. Other than that, our whole experience has been a positive one. We really like that it's all on one level, and the community really specializes in assisted living. My dad called me one time to tell me that he couldn't get over the fact that they would let him walk right out the front door! He was expecting some sort of prison, but it's not like that at all. We are very pleased.

My dad used to live here. His room was pretty small. We had to buy a refrigerator and microwave for him. He liked The Blake. He thought it was nice but he didn't do a lot of the activities. The people were nice there.

LOOKS VERY GOOD.

Place was very clean and nice size living area. Will stay on list of possibilities.

The Emeritus at Carrollwood is very nice. They have great food and a nice environment, but only fair communication with family members. They say they are the place of "no hidden fees" but there are plenty of non-disclosed costs, like $100 fee to set up cable, which there seems to be no reason for. Also, I did not think to ask because all the other facilities I saw offered Wi-Fi but the Emeritus has no Wi-Fi and there is no way to get it here. We were upset to not be contacted when our loved one received a new roommate and that there was no effort on the staff's part to make sure they'd be a good fit for one another. I've seen residents wait up to 20 minutes for assistance after pressing their call button. It is a large facility, there are 120 residents. If your loved one is in need of a high level of care I would be concerned about putting them at Emeritus. Smaller facilities could most likely care for and accommodate high care individuals better. They do have lots of activities for residents and they are working on starting a movie night there.

This is a beautiful facility which I believe is the newest in M'boro at this time. Great setting, but the major downfall was no availability on the first floor. There was an apartment on the second floor close to the elevator but not something I was comfortable with. Great options were available but neither of us would want them on a second level.

I was not aware that there was little medical care and attention available.

The tour we had with Heron House was fine - the gal who showed us around was very cordial and was great with her follow up after. The reason we did not choose this facility was because it reminded me of a nursing home and had more of that institutional feeling to it.

We are not happy at all with the caregivers in the evenings. There is a shortage of help and my loved one is bedridden and does not get the care that is needed. The day time caregivers are wonderful.

I liked the community, but not the right fit for my loved one.

This review is based when it was Windsong at Rock Creek. I chose this community because of activities offered, their daily routine, and it is a dedicated memory care community. The security was very important and good. We had some issues there, my loved one got accidentally locked in a storage room and nobody knew he was missing or for how long.. It would always take so long to find care, help, or any employees. On paper this community looked a lot better than it was.

We toured this community for care. We were not happy that the community needed improvements in the cleaning area. The residents did not seem happy with the enviroment. They have alot of activiites that are offered. We were not able to see a menu of the meals that are offered. We would suggest that other families tour this community

The people I met during my tour were nice and knowledgeable. The apartments at Herron Club Prestancia were not as big as the facility my brother chose. This community seemed clean.

My dad is doing good he is still adjusting. They are very compassionate and very friendly. My dad likes to watch others playing domino. I would like a little more interaction for my dad. So he gets more one on one attention.

Brookdale Carrollwood has a lot of hallways and alcoves. It seemed slightly larger than what we were looking for. It did not seem as clean as the slightly smaller community we chose. The staff that we meet seemed nice and knowledgable.