SRI Management, LLC

The apartments in the main building are larger than most. The villas are quite spacious including garage. The food service maintenance and activities. Short staffed.

It is a very nice facility. There is high staff and administrative turnover. Pharmacy challenges.

I wouldn't recommend Summer Vista to anyone who doesn't have access to another source of in-home nursing care. Though the facility has a 24 hour nurse on the property, response time has been slow. Once, my parent waited for a nurse, during an emergency overnight, for over 2 hours. Several days later, we waited for 45 minutes for one of the med techs to respond to a lanyard call button. When no one responded, I had to take action myself though I have no medical training. Also, the daily supply requests made by care staff can be surprising. I'm having trouble keeping up, and needs seem outsized at times. One carer implied taking toilet tissue for personal use is the norm, and that really had me scratching my head! Be prepared to bring one for your loved one, and another one for the staff.

All in all satisfied for my spouse, wo is in his 90s. The nursing staff is helpful and conscientious. The activity director does her best to bring some joy to the residents. The food is suited for the older palate. The bathrooms are a bit small for those who are wheelchair bound, but the nurses manage. The activity room looks a bit unorganized and could use some updating. The Gazebo would benefit from a power washing and the fallen metal poles located in the back should be removed. But again, affordable and friendly. That is what I was looking for.

There's a lot of caregivers that change frequently. It's impossible for one suffering with dementia to remember names and faces. These are all comments about memory care. AL might be a different story. Creekside provides great security for loved ones. Creekside does a Great job keeping the facility clean and safe for residents. Creekside has some great employees that truly care about the residents. (They have some duds, too.)

The caretakers and most of Nurses were great. The food was sub par. The facility's were beautiful but carpet inside memory. Care was not cleaned enough. The furniture inside memory care should not have cloth on the seats at all. They did have some good activities on the outside of memory care. They never took the patient on any kind of field trip the whole time my mom was there. They did not have hair salon on the premises where she was.. We had to travel quite a ways to go get her haircut to another facility. Her clothes were always taking care of in a good manner. They had very few activities for the memory care people themselves. the whole time my mom was there they had a activities director for about two weeks. Mainly all they did was sit in front of the TV in the lounge room. There should've have been more things to stimulate their minds. Also forgot to Add that your medicine plan was horrible and ended up costing my mom three times or more what her medicine was before she went in and also not being able to get a medication to use from the outside when you take the patient to the doctor or emergency care, it can take one to two days before they can even get their medication.

Currently there is no transportation available for individuals needing to run errands. Food is good. Advertised “coffee with administrators “ was not attended by administrator. Hopefully as I get acclimated to a new facility I’ll be happier

At first, they were somewhat affordable at about [amount removed] a month and staff was very very attentive. Then they had massive staff turnover. This led to unclean facility, roach infestation, short staff and substandard leadership (both administrative and patient services). I wish I could change facilities but my loved ones Alzheimer's is too far to uproot him.

My daughter says that the facility smelled like urine! The staff seemed nice. My sister didn't like the food very much. She didn't stay long enough to experience any activities that might have been offered. That is about all I can say.

I think they only cater to a few people. For instance they have happy hour six nights a week and provide residents and their guest two free drinks. I cannot drink alcohol or cola drinks so I really can’t participate. I ask that non alcoholic beer be provided, but evidently the social director thinks it is not necessary since non alcoholic beer is not available.Why am I and other non alcohol drinking residents subsidizing the alcohol drinkers? Food quality appears to be going down hill compared to wham I first arrived. A lot of time is spent waiting for servers to take your order and even longer for food delivery.

My only real comment is there's been a lot of staff turnover, and among the effects of that has been some discontinuity with coordinated activities, and also occasional disruption in dining room service. That's not intended to be interpreted as a full-throated complaint. It's just an acknowledgement that, yeah, they've had some growing pains, but it's ok.

Heron House is flexible in accommodation and will work with you. The staffs, most of them are wonderful and caring but some are not. Improvements: let the bad staffs go and get rid of all carpeting. The assisted living is good. The memory care could use some staff improvement.

I'd say they have lost a lot of their good CNA's. Very high turnover. New CNA's are not trained properly, they are minimum staffed which causes the caregivers to be overworked and quality of care suffers. Local management hands are tied because "corporate" controls staffing, salary, etc. Corporate is out of state and doesn't see the decline in every aspect of the facility.

We do not have anything to compare it to. She has only been at [facility removed]. But hearing other stories of other places they all seem to have the same issues.

We had high hopes that our dad would receive quality care at Westhill. He has lived there for 3 months and things went from good to bad. The director left a month ago and communication with the "interim" administration is minimal. I finally reached out to the management company after a real scare almost 2 weeks ago, where we almost lost our dad due to some serious issues. The facilty has SOME really quality caregivers from CNA's, to Med-Techs, to nurses and we are very grateful for those few. Unfortunately, they are understaffed, overworked, and underpaid. We are hoping that when the new director arrives in a couple of weeks "things" will improve. If not, we will have to do some soul searching and make a decision as to what is best for our dad.

We no longer have a resident there. So cannot comment on current status. My comments are based on a year ago, but based on the experience we had, we would recommend this community to others

Would try to be honest, as far as recommendations that would have to be their decision.

Note that my parents are no longer at Magnolia Bridge. Dad passed away in [date removed] and Mom is in a skilled nursing facility. However, the staff were very responsive and flexible in dealing with unusual needs. Yes, I would recommend this community to other families as always, strong advocacy is the key to a positive experience

Quality of the meals went down hill fast, currently not being given choices where there had been in past. Overall this is her 3rd facility in 7 years. All have been understaffed. All get you with same/similar sales pitch. You pay a lot of $$ for little assistance and the staff and management change frequently, likely because corporate keeps a higher % than they give to keep employees. Basically the people working there have good intentions but leave when they are spread too thin.

My loved one was previously a resident at Vitality Living Upland Park. Based on our experience I would recommend this facility to others, provided that the cost has not raised that much.