SRI Management, LLC

This is a brand new community. There was no license at the time for them to open their doors. This was the down fall for us. We meet with the Executive Director, and when we returned she wasn't there.

The Colonnade was beautiful, clean and residents seemed happy and friendly. Only issue for me was the cost of respite care/memory care is $225/day with a 2 week minimum stay. Also monthly cost is $4,200 for companion studio. More expensive than I expected, based on the original info provided.

It depends on the desire of your family member to become involved. My loved one has become reclusive and misses out on all of the activities. There are upcharges for many of the in-room services. The base price is outstanding compared to other facilities, but all of the little things add up and can become significant. With Covid, they've been short-staffed. For a while, they had very limited staff and limited food services, but they seem to have recovered. They've brought in a few new folks that are still learning their way around, but most of the staff are outstanding.

Very nice, very helpful in the tour. Age in place.

I think it's a very nice place to live. The facilities are top notch. It's new, well decorated, bright, and cheery, The staff is friendly. The people are nice. It's a pet-friendly community. They have an adequate amount of activities. The food is average, but t I'm happy here.

Being out of town, we haven't been able to visit to much but the feedback i have heard is that our loved one is very satisfied with the activities. Our loved one likes that there is an outside garden area and the grounds of the community are very pretty. The rooms are very nice and have big bathrooms. The only reason we gave this community a 4 out of 5, is sometimes its hard to get a hold of the staff so the can track down our loved one so we can speak with her. We do know they get busy, but other than that we would recommend this community to families where this will fit their needs.

I would recommend to others placing their family here. I liked the friendliness and the room size. My loved one enjoyed the food. She just ended up needing more help than they were able to provide. There was an aide who helped us tremendously in the move-out process. He broke down the bed, and we were ale to move everything out in record time and get her transferred her to a different place.

Most of our experience has been pretty good, the community is kept clean and the staff members are friendly however they are having some issues with staffing. At times they are short handed and the care services are okay, they recently have gone through changes. We have spoke with a lot of the residents there and it seems like the meals are a big problem. They have issues with the food quality as well as it being served cold at times. However, they have a great activities social director who is very caring and vivacious with the residents. They have happy hour everyday except on weekends, the weekends are a little dull with activities. They do go fishing Wednesday's, there is a bus services that will take them shopping and they acknowledge all the holiday's and will have small celebrations.

Our family first had a virtual tour and then we were able to physically tour the community. We really liked this community it was actually going to be our second choice if our first choice did not have a room available.

I recommended the community to a friend. My mom loves it here. It is extremely clean, the staff is wonderful and friendly. Some of the response time could be improved to the resident's call buttons. The staff are efficient, as well.

The staff members and their care services are really good there, and we do not know much feedback about the food but we do know she is eating well. Our loved one seems to be doing very well there, and is having fun. The value for cost is very good.

The staff is very friendly, and overall the care is good. There are occasions where they take a little bit too long to get to my loved one, according to her. But overall she's pleased with the level of service. She tells me that the food is consistently good. Really the only thing she doesn't like is hotdog day. Because of Covid, they haven't been able to get out much, but she plays bingo and enjoys that. It's a clean, quiet environment. The security is good. I would recommend them to others.

It's a beautiful facility. For the specific needs of my family member, it has worked out very well. She needs minimal care at this point. So I can't necessarily judge based on the higher levels of care, but for her level of care, it's been good. They keep the residents engaged. They've been very good about Covid. They've had very few infections in the last year and a half. The food is good. It's like being at a restaurant. They have decent choices, and great desserts. Everybody there seems to like the food. I would recommend Village Veranda. I have some reservations based on dealings with some staff members who have not been on the ball. But overall, I would highly recommend them.

We chose Heron House because it was perfect location to family, the price was decent for what you were getting, and it just seemed like a nice place and everything is on one floor. The rooms here are very nice, my mom has a larger one and it is great. My mom complains a lot about the food, they could use more variety on the menu and they do not cater much to her diet. I also think they could clean up her room a little better and make sure that she changes her clothing and showers more often. Overall I would recommend them to others who are looking.

The staff have been very easy to work with, and very available. Sometimes the wheels turn slow in communities; however, I can reach out to someone and am satisfied with the response time. There is nothing I would change.

We chose Trinity Hills of Knoxville because it just worked out perfectly and everything fell into place at the right time. The room sizes here are plenty of big for one person. I really do not have anything negative at all to say about them, I think it is a really good facility and I would recommend them to others.

I like that this a pet friendly community. One guy in the dining room is not very nice, but overall everyone else is very nice. I don't like the food here. I don't like the rolls they have, and the okra and greens they have. Sometimes they have clear liquid soups. It's just a matter of personal taste.

The staff members and care services would definitely be a five out of five. However our loved one does complain about the meals they serve, and due to the covid restrictions the activities are still pretty minimal. We do think the value is adequate, not the best but not the worst.

We moved in during Covid, so we've not been able to visit. I think they do a very good job of caring for the residents. They're very friendly, and they also accommodate any requests very well. The laundry services are less than ideal. Things get lost. The people eat the front desk are exceptional. The maintenance folks appear to be very very busy and unable to take care of individual problems in a timely manner. But overall, I would definitely encourage people to look into Elmcroft.

We chose Heron House at the time because I live out of town and we needed a place quickly. With covid, it was the best choice that we had at the moment. They have not been very good with communication at all. I would really appreciate it if when they made their deductions if I was notified. It would be a little more professional I think. They do have some key staff members here that have been better than most and they will facetime me with my mom due to the covid situation, so they definitely have some good members. I would recommend for short term stays.