SRI Management, LLC

My loved one is a resident at Sunflower Springs Trinity and our experience is highly dependent on the staff at the moment. There has been a lot of staff turnover during the year. Care quality depends on the staff at any one time. At times the staff is excellent and at other times they seem uninvolved. The food in Memory Care is okay, but it is much better in the cafeteria. The activities are poor in Memory Care due to staff turnover. At times, they had staff that did an excellent job. I would give Sunflower Springs Trinity a modest recommendation. It is clean and, for the most part, well run.

I wouldn't recommend Heron Club. It's not terrible but it's definitely not great.

I would say it's okay for the money paid. There are positives and negatives.

My loved one is on the memory care side and things have improved but would like to see more attention to personal grooming and overall cleanliness.

If a friend asked I'd say that the Colonnade is a decent facility. I question some of the staff and their respect for the residents. Also transportation doesn't seem to be reliable so if you need transportation to get to and from appointments this might not be the place for you.

I think the facility opened before it was staffed properly and equipped administratively. The price should have been scaled until they got it together. I don't think it was in their control . From the expression of staff the issues began at a corporate level. It was so out of order , I even applied to work there.

My MIL lived at Sunflower Springs for over a year before we moved her. It is a beautiful facility and a wonderful apartment. After an adjustment period of getting her medications correct, she was very happy. However, over the past several months, we feel the care has diminished, due to staffing shortages, and minimally trained and underpaid staff. We had issues with her medical management care, response time to falls and had to move her.

Do to a staffing issue, another member of management did the tour for us. Certainly adequate and informative nonetheless. The outside grounds were nice, overall activity rooms and dining areas looked adequate as well. Only problem was that there were no available rooms at this time to meet our needs, only small units were available. Otherwise, would have inquired more about faculty.

Very nice, clean facility. Sunflower is continuing to have staff turnover in both management and staff positions. They are friendly. Residents room housekeeping is okay. If resident unable to do any of their own up keep, family members have to assist or request for site housekeeping outside of standard activity. The move in process was fine. Good communications (newsletters and emails). I would recommend the facility, but as always you MUST stay engaged. MUST be visible. ABSOLUTELY MUST advocate for your family member.

I would recommend the facility. A lot will have to do with the individual, though. They have outings and activities. It is a small place, everything on one floor. That was appealing due to possible emergencies, ex: fires. Some of the places that we visited were very nice. But they were multi level buildings. More expensive and second level rooms. That was a no go for us.

I overall think Sunflower is okay. What I don't like is that they're severely understaffed with NO on call certified nurse and the windows don't open. There is currently no activities director for the residents, leaving many of them bored and feeling like they are in prison. I'm there a lot due to low staff, which is hard because I thought things would be easier for me with him there. I'm not sure if we'll stay if things continue this way.

We are disappointed in overall services as they have not lived up to their sales pitch.We picked because of appearance and sales presentation that we felt would meet needs of resident.

Westhills Newnan Crossing is a beautiful facility. My loved ones were only there for a short amount of time though, so it is not fair to give comments.

My loved one is currently a resident at Carriage Hill Retirement and overall her experience at this facility has been okay so far Everybody is as kind and as helpful as can be. However, the facility is very understaffed. They're all friendly and doing the best that they can but they are very understaffed. As for the food, they don't get much of a choice in what they have to eat. It's everybody gets the same thing. And it's not great quality. They do allow pets, which is great.

This feedback over Westhills Newnan Crossing is strictly based on our situation, somedays are very good while others not so much.

The person I talked with originally did not explain the difference between assisted living and independent living. I explained my situation and she recommended Superior. I only stayed there three months. I was paying for services I did not use. The food and the Chef were terrible. I did not like the activities director at all. He came in the dining room and told dirty jokes which was an insult to me. I was really unhappy there. The apartment I was in had no ceiling fans no way to get fresh air into the space. The windows did not open and I had no balcony. There was no outdoor space and the people went out the front entrance in their walkers and wheel chairs blocking the entrance and it was hard to get through them. It even made the cars have to stop and give them time to move out of the way. I guess you can see why I was unhappy there. It was hard to move again. It cost me to have to move again. I don't know why the person I talked to sent me to Superior. The first thing any representative should do is listen and recommend the right category to the people calling in. Also I told her how old I was and the residents were much older and more limited than I was. No opportunity to make friends.

The staff is overworked and needs to be augmented to reflect the higher resident count. They promoted activities and a full time Activity Director in the Memory Care area, but there is no Director and the activities appear to be primarily putting the residents in the tv room. My loved one would benefit greatly from being busy. This is the biggest over exaggeration of services included. I'm not sure if I would recommend this facility to others.

The activities director and head nurse were most friendly and engaging. However, the urgent call button which every resident has was very slow for response. I believe there was a significant shortage of staff. There also seemed to be a high turnover of workers. Head kitchen staff did not stay very long. Sometimes breakfast was picked up at McDonald's for the entire residents. For elderly persons (which they all are) the menu was very high in carbohydrates. If they could get the kitchen up to par it's a great senior living place.

They have not been able to give us a schedule for when Physical therapy will come so that we can organize our own physical therapy. We were led to believe that they would use the pure wick system when we got in there but now they absolutely refuse and have not been using the transfer methods that we went there with the belief that they would use and mom has been somewhat injured. The call buttons have not been working and my mom has been left unattended on the toilet for over an hour for three days in a row. We have communicated with the Director and not much has changed. Their call system does not seem to work and off and when I called to try to get help from someone after mom has push the button and not been helped the phone system for the whole building is down and nobody answers at the concierge's desk. There have been some obnoxious and rude staff who have made the experience scary. There is not a good system in to hold the employees culpable there are not enough cameras around for security. The door is hard for a handicap person to open and lock. Feeling pretty sure that their contribution towards my mothers dwindling strength is going to give them an excuse to kick them out and they will keep large down payment. There are lots of ridiculous hidden fees as in if somebody wants to take their food from the cafeteria they charge them [fee removed] even if they are taking the food themselves not having it delivered. My dad has been charged 3 to 4 times the cost of medicine when they charge him from Vitality versus when he has the prescription mailed to him amounting and over [fee removed] a month there are a lot of hidden fees and when they're not doing their job on the front end it doesn't seem worth it. Especially when the call button don't even work.

The staff are wonderful, caring people. But things are just not getting done when it comes to cleanliness, activities, and resident care. I am hopeful that Aspens will be able to improve on those things going forward.