SRI Management, LLC

My father is currently a resident at Canopy at Walden Woods. He lives on the second floor of the two story building. The second story is slightly lower in cost or it was when we moved in. He is in a studio size space which works out nicely for him. The facility is newer, it's a small enough facility that residents don't have to walk for to get anywhere, and the location is good for us personally being between where we live and his healthcare providers. It's tucked away in a relatively quiet area/neighborhood. Overall, the building on first appearance seems pretty clean and in the common areas it looks pretty good. But staff needs training on housecleaning of individual rooms. This I would rate a (2). It's not filthy, but I end up cleaning my dad's room almost every time I visit which is at least once a week. Especially the bathroom. It does not get cleaned properly, in my opinion. I have cleaning supplies in my dad's room and clean the toilet and floor, especially around the toilet, every time I'm there. Also, staff has scheduling issues on when they clean the room and do the laundry. I have brought it to everyone who works there's attention. I'm also aware that other residents have similar issues. I've offered suggestions, but it's an issue that still needs constant attention. The friendliness is probably one of their best qualities. For the most part, the staff is very friendly, especially ALL of the women who have worked at the Front Desk. They are the Real Face of the facility, in my opinion. They know all of the residents. They are always helping out the residents or the family members. They help with communication between facility staff and the residents and their families. Both women who have worked the Front Desk are (5)star rated. Care providers, cooking/dining staff all treat my dad very kindly. The quality of care is a mixed bag. The biggest issue is probably retention of staff. I'm told it's a problem, especially in this type of work. For whatever reason The Canopy has a very hard time retaining staff. They have gone through two Building Directors. Right now, the facility is issuing a regional manager, [name removed]. Not sure how often she is in the building. They have been through multiple Chef/Cooks and multiple Maintenance persons. Then I can't keep track of Care Providers. I barely know their name and they are gone. They have been through multiple Salespeople too. SRI, the parent company has been filling gaps, especially on the weekends with Temps. This is probably their greatest weakness. I live close and stay in constant contact with my dad. I don't know if I would be comfortable leaving my dad there if I lived farther away. I live no more than 30 minutes away and I'm available anytime for my dad. My dad almost always goes to breakfast. It's his favorite meal of the day. Lunch and Dinner is hit and miss. The facility, when he first arrived, had a fancy chef preparing meals and offering alternatives. They've been through multiple personnel since. He either likes what they are offering or ends up eating his own food in his room. The activities offered are fine. Some he likes others he doesn't participate, but he's fine either way. It's not a huge issue for him. He interacts with the other residents just fine. Value for cost, I believe he still pays the same amount which is reasonable. We did have his fees reevaluated and it took some effort on our part to get that done, but for the most part he receives the services he pays for. I would recommend, when going through the evaluation process, pay close attention to services offered. What is included in the rent and what fees are service fees that cost extra? Make sure the facility can provide them. Ex. Two person assist. We were told The Canopy provides two person assist. They don't have enough staff on duty to do that, at least not on the Assisted Living side.

I would recommend the facility. We picked this community, because of the proximity to my home. It's like all assisted living. Great facility. But you have to be aware of the service.

My loved one is currently a resident at Sunflower Springs Trinity and her experience at this facility has been very good. It is a very clean facility. The staff is lovely and they're like family. Communication with the family has been wonderful. When my loved one needed something, they reached out. The meals look just okay. There's nothing special about the dining room, it is plain and basic. I would recommend this facility to family and friends.

Very clean place. Pretty. Food pretty good. Understaffed but staff friendly. Some amazing nurses. Shady with billing. We picked this community, because it was newer, and furnished.

My mother was first placed in the more independent building even though she had signs of dementia. She did quite well for a while. When her dementia and needs became greater, she was moved to the memory care building. There are fewer residents in this building and she receives more individualized attention. I have been very pleased, for the most part, with the care she has been given. The manager and head of nursing go to great lengths to insure the best care they are able to give. I have found those in charge as well as many of the employees to be very friendly and helpful.

I would recommend. I like that they honor veterans. My loved one said they stopped displaying pictures of the vets on the wall. If that is true, I think they should bring it back. We picked this community, because the facility was clean and his room was comfortable so it was an easy decision from there.

My loved one is currently a resident at The Canopy at Hickory Creek and overall, the experience has been very good so far. The food is great. The staff and med techs treat the residents well. The housekeeping could be better. The nurse is elusive and never returns my calls, but the Care Coordinator is wonderful and always calls me back. Certain things have to be asked for at this facility, such as changing the bed, doing resident laundry, etc. Overall, I would recommend this facility to others. There are not many options in the area.

Great beginnings, hasn't been open long enough to expand comments. Based on the experience we have had so far, we would recommend Magnolia Bridge at Murrells Inlet to other families. It will be a beautiful community once it is filled.

Our family had an in person tour with Cariad at North Brook and we thought the community and the tour experience was really good

Based on the experience we have had so far, we are very happy with all the categories listed above for Creekside on Whipps Mill Road. A Place For Mom was very helpful in placing my brother there. We would definitely recommend this community to other families looking for a community for their loved ones. Thank you.

Based off of our experience here so far, I think areas for improvement at Harbison Shores would be the food and communication. But communication is not a choice.

Sunflower Springs Trinity is a newer facility that is very nice. The staff here are great as well. They are short staffed quite often, and the food served is not very good. Overall I would recommend them to others based off of our experience there.

It was a nice place but a little smaller than I would have liked. There was no care since it was independent living. The dining areas is nice and mom liked some of the meals provided by typically wanted something else off the menu. Our loved one was not feeling well most of the time she was there so she didn't get to participate a lot, but she did enjoy the happy hours, musicians and bingo. She would of liked to do water aerobics but didn't know what they were offered I think. I didn't think the value for cost was outrageously priced for the area and what they offer.

It's been a great experience. My Dad is doing well. I wish my Dad were more social, but he is doing so well. The Food is good..People are very cheerful, and happy . The staff is very helpful. I would recommend.

I would recommend the facility with the caveat that, as a new location, they are experiencing growing pains finding experienced commuted workers. They are experiencing some turnover and are in the process of hiring. As with anything, you have to advocate for your family member to get the marketed level of care and services.

The interaction with the staff, sas been good. I am very happy with her care. She is in the memory care unit. I recommend it. They offer; Arts crafts, beach ball kick, word (phrase) games, movies, spa day (nails). Activities is listed on board in the activity area.

It is a very nice facility, clean, and the staff is very friendly. We had a bit of a rough start because I feel like it was hard to figure out how everything works. Will they escort her to meals? How do her meds get refilled? Who does she ask for help if she needs it? Everything has been resolved to our satisfaction, but I feel like I needed an orientation.

Overall it has been a very good community for our family, and our loved one has been very happy. There has been a couple little glitches when it comes to hand-off of information but the staff members are so pleasant. The residents are extremely happy which means the staff members are even pleasant when families are not around visiting. When it comes to the meals they could have more nutritional meals - they have some high sodium meals which is not always the best for the elderly population. However based on our experience so far we would recommend the Creekside at Three Rivers to other families.

My mother in law was well liked and genuinely cared for during her 4 month stay. Staff goes above and beyond. They are making more improvements to the landscape which will bring that happy place foe the residents. We were very happy with Sunflower Springs.

I toured Harbison Shores when looking for Assisted Living for my mother. It was a good tour. The cleanliness and friendliness were good. The staff seemed good, also.