SRI Management, LLC

The community is very good. I do feel the monthly rate is expensive for what we are paying for. The cleanliness of my loved one's room leaves a lot to be desired. The staff are very nice to work with though. It would be nice to make sure that the cleaning of the room and laundry of my loved one's items could be done more on a regular basis. The family is having to having to bring this to the community staff's attention on occasion. It would be nice to have the staff just clean the room, and not ask the resident permission to come in to clean the room. They were able to assist with getting my loved one furniture for their room and this was very much appreciated. My loved one feels that items are being stolen from them and we are working on a solution to see if this is true.

The facility itself is nice. Many of the residents are very kind. Some of the staff lack some kindness, but I know that's with all facilities. The CNAs need more training. They tell the residents that they ring the bell too much, which is frustrating. Mom often has to wait 20 to 30 minutes after hitting the call button for assistance. For the price we're paying, I feel there should be better quality in services and access to services for the patients. Communication with the family is not great. They're going through some staff shortages. I can tell you that when a resident falls, the family isn't always contacted. The food is ok, quality is pretty good but variety not as much. They do housekeeping weekly and it's not very thorough. Common areas are very clean, but cleaning of the rooms could be much better. The only thing they actually provide is meals. Everything else is up to the family, as far as personal care necessities and basic things. For convenience and proximity only, I would recommend them.

Only complaints really have to say is that dad says the food is not good, he is not happy with it or the options.

This was by far the best out of all the communities I looked at. I was impressed with their friendliness, the way they were willing to accommodate my loved one, and their helpfulness. The staff were very empathetic towards the family even after my loved one passed. I couldn't have asked for a nicer staff or experience. The residents had choices to choose from for meals, and there were three meals a day. The meals that are delivered to the resident's rooms could be improved a bit to ensure the temperature is still hot for them.

PT was there for 2 months

The staff is really good. There has been, staff turnover in the kitchen area, in which they are short on waitresses. It takes a long time for someone to take orders and takes a long time to get the food. Overall, it's a very friendly place, with alot of activities, and nice staff. If they did not have, kitchen issues then it would be a perfect place.

Guide ready on time. Discussion in office with Q + A before tour. Tour inclusive all areas - sales director very knowledgeable.

Our family had an in person tour and the tour was nice it was a nice looking community but we just did not see like any residents there and we just got the sense it would not be the best fit for our loved one

When we first got there it was great. And then they went through some administration issues (corporate taking over billing, chef changes etc.) although I think they did the best they could throughout. It was a very nice atmosphere overall. And the care was pretty good.

When you have to make the hardest decision of your life, put your loved one in the hands of a team that will do their very best. I've had several conversations will every level of staff there and it has been pleasant and productive. Myself and my Mom have felt heard and have seen changes made accordingly. [name removed], the director and [name removed], the head of nursing are absolutely amazing and very responsive to any need and/or concern.

Not ever being able to visit the community I can't really say anything about the cleanliness, meals, activities and value. However when our loved ones would go to visit and said it was very nice. The home health nurse that was able to visit with our loved one was particularly impressed. I do not know much about the meals and dining service but they would bring meals to our loved one sometimes when she was ill, which I appreciated. The friendliness of the staff was good except for administration who were unresponsive

My best advice is for family to stay in contact with your loved one and have a good rapport with staff. The building is fairly new, maybe 2 1/2 yrs. Old so it looks on first impression pretty clean. My dad has been there almost 6mths. and in my opinion they need to clean better. The elevator needs the carpet cleaned and the carpet in the 2nd floor needs vacuuming. I don't think they really clean the room. Looks more like they empty the trash and make the bed and maybe clean up dishes in the sink if there are any. Toilet, sink and shower and floor doesn't look like it gets mopped or swept. (I have cleaning supplies in my dad's room and I will come in and clean when I think it needs a good cleaning.) (Front desk person, [name removed] is great. She talks to the residents and really gets to know them. She helps keep me in communication with the directors and other staff who are much harder to reach.) In person the staff overall are very friendly and are very nice to my dad. (This has been an issue from the beginning) Can't tell if they're short staffed or not trained well enough. My dad moved in potentially in need of more assistance. Since March I've been attempting without any success to have him reevaluated. He is paying for Care Services he is NOT receiving nor for some of the services he doesn't need or they no longer provide. Communication with facility and resident directors are very difficult. I've tried to speak in person, by phone, by email, and text and almost in every instance I don't receive any response.) (THIS IS MY BIGGEST ISSUE WITH THE CANOPY. POOR COMMUNICATION.) An evaluation is done on the resident prior to or at time of moving in to determine care services and the total number from the evaluation determines care service costs. Residents/family need to go over these services very carefully. More staff is in the memory care side of the building. Assisted living side always seems to be short staffed. Need more dedicated staffing on assisted living side so residents aren't waiting so long before caregiver responds. Staff are friendly when I do get to speak with them, but overall communication and responsiveness to issues needs a lot of work. They use to have a chef but he left. Now they just have cooks so my dad says they don't make the same kind of meals they use too. Supposedly they microwave a lot of the food. The dining attendants are very nice to my dad and he says they make him a very good breakfast everyday and give him plenty of food. [name removed], person in charge of entertainment and activities does a great job. She's always bringing in entertainers. My dad enjoys the ice cream socials they have three times a week. They have a large van that takes the residents to the grocery store, out to lunch, special away activities like going to Parksdale Farms for strawberry shortcake and to the movies on occasion. This is a little difficult to determine. This is the only assisted living facility my dad has been in. They were the best priced placed for the requirements we were looking for. [Name removed], my "A Place For Mom" person, did a great job of helping me find this facility that met all the needs we were looking for, for my dad. She actually called me back later and told me about The Canopy after further research on her part and got me a FaceTime meeting the very same day with the Resident Housing person, [name removed], no longer there. Overall my dad is doing well and he is being assisted when needed in his daily needs. His room is a studio size apartment on the 2nd floor. The bathroom is equipped with handrails, and walk-in shower. The bathroom also has built in cabinets and under sink cabinet space. Room has large closet and plenty of cabinets in the kitchenette area. Kitchen sink can accommodate a wheelchair underneath it. Refrigerator is normal sized. He has a window and can control the temperature in his room. The Canopy has a health care provider who comes once a week. There's also PT services available on sight and they have a visiting Podiatrist. The place is small enough that the residents can get to know one another. It's also small enough so the residents can get around without having too far to walk or get lost with too many twists and turns and buildings to navigate. Everything is in one building. The Canopy has been a good place for my dad's overall health and well being.

Friendly and caring staff. Cleanliness very good.

I really liked Creekside at Three Rivers - it is a very nice looking facility. I came to tour by myself and then brought my friend that we were looking for. She just did not feel as comfortable and welcomed as she did at another facility that we had looked at previously. There was nothing wrong with the facility or staff, it just came down to how she felt.

Everybody is short handed right now and it is hard to keep people working. They are doing the best that they can here under the difficult circumstances of the world right now. Overall I would still recommend Seagrass Village of Port Orange to others looking, I even recommended it to another family members.

Village Veranda is an excellent facility. It basically has end of life capability and Medicaid capability. Only thing I found is when trying to get responses from the people who deal with medications, doctors and transportation can be an issue. For example: right now we're trying to get my loved ones prescription moved over from Walgreens to the Village Veranda system. We filled out all the necessary paperwork and there's been no replies to the emails and calls we've sent - it can be kind of frustrating at times.

We went with Cariad at North Brook mostly because it really had more of a homey feel to it and was not commercialized. It is a smaller facility and the one on one care seemed to be better. The staff has been really friendly and helpful. They respond promptly to emails as well. Sometimes when you talk to them they listen but you can tell they are very busy. Dad does complain about their being a lack of variety on the menu and sometimes the food is served cold so I think they could improve there. Overall I would definitely recommend them to others.

Our loved one is super happy with the activities, she is constantly busy. They have happy hours, trivia nights. Once a week they have live entertainment come in. We would recommend them to other families.

Overall pleased