SRI Management, LLC

They get feed very well. The staff is great, the place is very clean. I feel the care givers really care. I would recommend Creekside to others who are searching for a place for their loved one.

I love it! The staff is wonderful with my father. I always know he's taken care of. They are very patient with him and respectful. Thank you so much for recommending!

The location is ideal-close to Rt 122 and Hwy 460, which makes it convenient compared to other limited options in the county. Carriage Hill also offered the most competitive pricing out of the six places we toured. My dad has his own private room with a bathroom and large closet, and we were able to make it feel like home with his furniture, photos, and décor. He lives in the Memory Care building, which is separate from Assisted Living. The space is open and bright, with high ceilings and natural light in the dining area. One of the best features is that the entire building is secure, so my dad doesn't need to wear an ankle monitor, and there aren't constant alarms. Carriage Hill Memory Care truly checks off so many important boxes for our family.

Not enough staff to handle issues appropriately. Yes very nice and clean facility. We like that it has A physical therapy department and a nurse practitioner and Linda is super nice and helpful when we call.

The staff in general are okay but the cafeteria staff are grouchy. I've had problems with the front receptionist. She won't return calls and is unreliable in passing on paperwork.

Administration staff was very helpful, knowledgeable. We chose this facility for the Clean facilities. Activities they offered. Residents seemed cared for.

Food is just okay. The offerings are way to starch and carb heavy. The levels of additional care are easily charged but not necessarily followed. My uncle is supposed to be assisted with a shower every 3 days. That just doesn't happen. Nor has his shower been properly cleaned since he arrived (2 months). Transport to and from meals is spotty and non-existent on the weekends. The maintenance man, [name removed]??, has been fantastic. [name removed]at the front desk has also been very helpful and kind. [name removed] in sales was also great. No one in particular has been mean or hostile towards my Uncle, just some employees seem to want to be anywhere but there.

It's nice. Everyone that works there is very kind and pleasant. Care is good. I'm happy they are there.

Overall we're satisfied. Very friendly but we did have to make several requests to get things fixed. Like a grab bar and the door lock.

It has been a very nice place. They have been kind and understanding. The facility is immaculate. Staff has been very helpful.

To be honest we have had our ups and downs and I suppose it's hard to rate our situation since my sister's condition has changed so drastically since June. They also had the unexpected death of their Care Consultant which I have to take into consideration. For the most the staff is very pleasant when we are around and my sister is a difficult patient. But we still have to go there every day to make sure everything is ok with my sister. I assumed assisted living would be a bit more assisted but leaving a loved one in others care is definitely difficult. There are certain things I believe need addressing and we have done that... but a few things we our on our third time requesting. But all in all we like the place... but as they say... there's no place like home!

Although the care and cleanliness has declined, the staff is wonderful.

The facility needs a dedicated Insurance Coordinator. The interface with the insurance company is almost nonexistent. The real problem is the insurance companies and I realize there is really nothing your organization can do about that. The Colonnade is doing the best they can do within the current system

When it comes to the staff, never there nobody running it, they leave at 2:30 or 3 every day. The staff was great the PA not so great. My mom was dehydrated for 2 weeks not eating or drinking. I call ems

Just a few special comments. My husband is in a secure memory care unit so my comments have to deal with that area more than the regular ALF. There aren't a lot of facilities in this area that have secure memory care and provide special foods or other needs of that nature that I found that being said, I am happy now with his care and the people who care for him are very friendly and very nice. My initial experience for the first 30 days was not a good one, but I guess all things do take time. My husband has been there for a year now and it's doing well for his situation. I do feel that they are pretty expensive but like I said, this is a specialized area and I don't have lots of choices for that. Hope this helps. Best wishes.

I like it for my Mom but she complains they don't bring her medicine on time and the food isn't good. I like the beacon. I think they do a good job.

It's a wonderful place with a fabulous facility, great food, and lots of engaging activities. The staff is caring, and I appreciate the improvements being made

From the beginning, the staff was more than helpful. From the first day we walked around the staff showed us everything. We could possibly want to see about the facility. That included the independent living, the assisted-living, and the memory care. They didn’t hold anything back until the truth about everything that was going on. We were so appreciative of the staff that we felt this had to be the place for our mother. The moving process was extremely easy and then made everything as available as I possibly could. Once mom got into her apartment, she loved it. She thought it was the most amazing thing in the world to make all new friends and meet all new people. She loves the activities and the fact that she can do her therapy there in house. She is actually getting ready to use the bus and loves everything about facility so we would not even think about moving her.

Overall the caregivers are kind and compassionate. Evening/night shifts are often more rushed - caregivers having many patients to shower for example. Nurses are excellent and have responded to [name removed] needs. [name removed]is beginning to find the meals less interesting. He cannot eat red meat which changes his choices. They do try to accommodate his dietary needs. Last month there were printed menus to pick up so I could decide when to join him but they haven't been available for a couple weeks. So far the only activity [name removed] has participated in is the sittercise exercise class. He often eats with the same people which gives him some connection. I visit him every evening - he wants me there especially on shower night to help but with OT his confidence is improving. He has anxiety and we are making changes to his medication to help while trying to limit meds that make him sleepy. Overall the facility is inviting. His room is vacuumed and the bathroom cleaned weekly. Trash is picked up frequently. He usually does not have to wait long for a response when he calls for help.

My dad has been there for about 2 months now, and I honestly can’t say enough good things about the experience. He settled in within just a few days, and the staff went out of their way to make him feel welcome—spending extra time with him and ensuring he felt comfortable. The facility is consistently clean, and the staff is not only friendly but also incredibly attentive. They’re always engaging with the residents—whether through organized activities or simply spending time chatting with them. It really feels like a community.