SRI Management, LLC

We toured Vitality Living Upland Park when searching for an Independent Living facility for our loved one. This facility was very nice! The staff was very friendly. However, it was very new and there were not a lot of residents yet. It was also a bit more expensive, compared to others in the area. You had to keep up with your food account balance, etc.

I was skeptical about Carriage Hill but the admissions lady [name removed]and the staff made me feel at ease with the process. It's been a few months since my uncle's been there and I can't complain, the staff and director of nursing listen and take care of him great.

The reason we gave it an overall 4 out of 5 rating is because the management changes to often. However our loved one is on the memory care side and the staff members there are caring. They have a nice structure to day. Inspirations of Florence is an awesome community.

Our main concern while searching for a Memory Care facility was our loved one enjoying their stay in a safe environment. While the Village Veranda has its issues, our loved one is happily singing, playing ball, playing games and dancing without worry. The Activity Director makes this facility the best we've seen, and we've seen many. As I told my Dad, our loved one is enjoying herself. It's that her not wearing socks, or another's clothes or not being showered as much as we'd like that is really our hang up. It's all how you look at it. As with most businesses today, staffing is a problem. We see different faces, some wonderful and friendly and others not so much. But overall, we believe the care that our loved one gets is equal to anywhere else we go. We are at the facility often and clean our loved one, check her stuff and dress her if need be. Short staffing poses a problem at times.

The only comment I would make is that - at the moment - they are understaffed, and the effect is not necessarily a big problem, but it is apparent. Things like food service being consolidated into a single dining room, things taking longer than they should, etc. But overall, everything seems to be fine, just a little slower than it's supposed to be. The staff is very friendly, and they were very accommodating and helpful when moving in. We had some new furniture delivered directly there before moving in, and they had it waiting in the room for us when we arrived. Despite what I hope are temporary staffing problems causing some slowdowns, I think it's still a good value for the money and would recommend it.

Our family had an in person tour with Heron Club at Prestancia, and overall from what we saw on the tour we thought it was a good tour experience.

What we like the most about the Westhills Newnan Crossing community is the friendly staff, their amenities, the meals that are served to the residents and the proximity to our family. The overall value for cost is night but not ridiculous. Based on the experience we have had so far, we would absolutely recommend this community to other families!

The tour experience was very good. Saw several apartments with one furnished to get an idea where things fit. Also saw the beauty shop, laundry, dining room, activity room and more. We picked this community, because they were friendly, it was close to my home, and the cost breakdowns with add in's as you needed.

I would recommend it to anyone that has mental health issues and smokes. I'm satisfied but not overly enchanted. The food is above par, the staff is sufficient, the grounds are beautiful but the building needs a face lift.

My father is currently a resident at Canopy at Walden Woods. He lives on the second floor of the two story building. The second story is slightly lower in cost or it was when we moved in. He is in a studio size space which works out nicely for him. The facility is newer, it's a small enough facility that residents don't have to walk for to get anywhere, and the location is good for us personally being between where we live and his healthcare providers. It's tucked away in a relatively quiet area/neighborhood. Overall, the building on first appearance seems pretty clean and in the common areas it looks pretty good. But staff needs training on housecleaning of individual rooms. This I would rate a (2). It's not filthy, but I end up cleaning my dad's room almost every time I visit which is at least once a week. Especially the bathroom. It does not get cleaned properly, in my opinion. I have cleaning supplies in my dad's room and clean the toilet and floor, especially around the toilet, every time I'm there. Also, staff has scheduling issues on when they clean the room and do the laundry. I have brought it to everyone who works there's attention. I'm also aware that other residents have similar issues. I've offered suggestions, but it's an issue that still needs constant attention. The friendliness is probably one of their best qualities. For the most part, the staff is very friendly, especially ALL of the women who have worked at the Front Desk. They are the Real Face of the facility, in my opinion. They know all of the residents. They are always helping out the residents or the family members. They help with communication between facility staff and the residents and their families. Both women who have worked the Front Desk are (5)star rated. Care providers, cooking/dining staff all treat my dad very kindly. The quality of care is a mixed bag. The biggest issue is probably retention of staff. I'm told it's a problem, especially in this type of work. For whatever reason The Canopy has a very hard time retaining staff. They have gone through two Building Directors. Right now, the facility is issuing a regional manager, [name removed]. Not sure how often she is in the building. They have been through multiple Chef/Cooks and multiple Maintenance persons. Then I can't keep track of Care Providers. I barely know their name and they are gone. They have been through multiple Salespeople too. SRI, the parent company has been filling gaps, especially on the weekends with Temps. This is probably their greatest weakness. I live close and stay in constant contact with my dad. I don't know if I would be comfortable leaving my dad there if I lived farther away. I live no more than 30 minutes away and I'm available anytime for my dad. My dad almost always goes to breakfast. It's his favorite meal of the day. Lunch and Dinner is hit and miss. The facility, when he first arrived, had a fancy chef preparing meals and offering alternatives. They've been through multiple personnel since. He either likes what they are offering or ends up eating his own food in his room. The activities offered are fine. Some he likes others he doesn't participate, but he's fine either way. It's not a huge issue for him. He interacts with the other residents just fine. Value for cost, I believe he still pays the same amount which is reasonable. We did have his fees reevaluated and it took some effort on our part to get that done, but for the most part he receives the services he pays for. I would recommend, when going through the evaluation process, pay close attention to services offered. What is included in the rent and what fees are service fees that cost extra? Make sure the facility can provide them. Ex. Two person assist. We were told The Canopy provides two person assist. They don't have enough staff on duty to do that, at least not on the Assisted Living side.

I would recommend the facility. We picked this community, because of the proximity to my home. It's like all assisted living. Great facility. But you have to be aware of the service.

My loved one is currently a resident at Sunflower Springs Trinity and her experience at this facility has been very good. It is a very clean facility. The staff is lovely and they're like family. Communication with the family has been wonderful. When my loved one needed something, they reached out. The meals look just okay. There's nothing special about the dining room, it is plain and basic. I would recommend this facility to family and friends.

Very clean place. Pretty. Food pretty good. Understaffed but staff friendly. Some amazing nurses. Shady with billing. We picked this community, because it was newer, and furnished.

My mother was first placed in the more independent building even though she had signs of dementia. She did quite well for a while. When her dementia and needs became greater, she was moved to the memory care building. There are fewer residents in this building and she receives more individualized attention. I have been very pleased, for the most part, with the care she has been given. The manager and head of nursing go to great lengths to insure the best care they are able to give. I have found those in charge as well as many of the employees to be very friendly and helpful.

I would recommend. I like that they honor veterans. My loved one said they stopped displaying pictures of the vets on the wall. If that is true, I think they should bring it back. We picked this community, because the facility was clean and his room was comfortable so it was an easy decision from there.

My loved one is currently a resident at The Canopy at Hickory Creek and overall, the experience has been very good so far. The food is great. The staff and med techs treat the residents well. The housekeeping could be better. The nurse is elusive and never returns my calls, but the Care Coordinator is wonderful and always calls me back. Certain things have to be asked for at this facility, such as changing the bed, doing resident laundry, etc. Overall, I would recommend this facility to others. There are not many options in the area.

Great beginnings, hasn't been open long enough to expand comments. Based on the experience we have had so far, we would recommend Magnolia Bridge at Murrells Inlet to other families. It will be a beautiful community once it is filled.

Our family had an in person tour with Cariad at North Brook and we thought the community and the tour experience was really good

Based on the experience we have had so far, we are very happy with all the categories listed above for Creekside on Whipps Mill Road. A Place For Mom was very helpful in placing my brother there. We would definitely recommend this community to other families looking for a community for their loved ones. Thank you.

Sunflower Springs Trinity is a newer facility that is very nice. The staff here are great as well. They are short staffed quite often, and the food served is not very good. Overall I would recommend them to others based off of our experience there.