SRI Management, LLC

I would recommend the facility. The meals are a good quality. The staff makes mom feel cared for. The current LPN is very good about returning emails and answering my concerns. I have the Director's cell phone #. When I have had issues, things were made right. They have activities in the afternoon. They recently had a Valentine's Day dinner, which the family payed $10 each to attend. Mom is now in Memory Care. The price went up $[removed] when we moved over and then rates went up by $[removed]. Mom is still able to do for herself, so she doesn't require a high level of care.

I am very glad to have found Creekside. This is the 2nd facility she's lived in, in almost 3 years of care. I toured 4 places and found Creekside easily the best for our needs. It is also best situated between my sister and me .Location-wise,

I recommend it to others. We picked it because her husband is there.

It's small but they obviously care about the residents. I got to actually talk to a couple of them and they seemed happy there. Value for the money and no level-of-care fees.

My mom is very happy there and I would recommend it.We picked it because of the activities they had listed. With that being said, I was a little disappointed to see activities listed that actually don't take place. They still offer enough that my mom is happy so I don't complain but that was a little disappointing.

My friend is a resident at The Colonnade and everything has been good. I would recommend this facility to others.

Village Veranda is clean, well maintained, new, full of friendly staff, and the residents we met seem happy. It’s very handy to have memory care done one hall and ALF down a different hall since I have 1 parent in each location.

The staff is very friendly and we are confident in the quality of nursing care. They handle delicate issues very well and expertly manage more challenging residents. Family communication is also good. We are in a transition with meal service and have a new head chef who has made a significant impact in a very short period of time. There were issues and management understood the concern and started making the necessary changes. The facility is well maintained and maintenance issues are resolved promptly. Move-in was very accommodating and communication before, during and after was great.

My loved one was previously a resident at The Pointe. The staff was friendly, communicative and helpful. The residents tended to be cliquey! I would recommend this facility to others.

I know the staff has a very hard time with some of the patients but they do a good job. Definitely have a higher tolerance than I do I have been in the facility once and it had a bad smell I informed the staff and they responded very quickly. We discovered that one of patients had stopped in the middle of the hall and went to the bathroom. Maybe some air freshener would help

The staff and caregivers for majority are wonderful, caring and loving. Managers are very helpful and personable. They are what makes the place the best. The food is good but sometimes no variety. Moms at "home" and happy

I think a key is asking questions about their care approach and philosophy so that you can determine if it's a fit for your family members needs. As far as activities, they seemed to be more oriented to just keeping them active vs being part of a treatment program.

Everyone on staff is very friendly and very kind. The facility claims that they are fully staffed based on state guidelines. In my opinion they are not sufficiently staffed to provide the services that they advertise. I am there to advocate for my husband almost everyday. I have cameras in his apartment. If I do not keep after them he does not get proper care. However, he has dementia and is happy and satisfied there.

For the cleanliness, they didn't clean the room very often. I did it every other day. The nurses were great. OT was fantastic. Caregivers varied on who was on duty. Two particular caregivers were exceptional. We do think they could have more activities. We would recommend this community to other families based on the experience we have had so far.

Director of Nursing and Executive Director both have been very compassionate, supportive and patient with us during a very difficult transition period. They have greatly improved on the consistency of staffing.

Their night communication could be better - that could be an area of improvement. We do like all the activities they have for the residents there as well as the security they provide.

Very friendly staff -all levels. My mom is extremely happy here and we are very pleased with the experience. Their activities are a bit sedentary--much more than my mom was used to. But she wa s going to YMCA back at home so she was disappointed that most exercise classes were geared for sitting rather than being up on feet standing and moving.

Beautiful facility & grounds. Lots of windows, light, many rooms have fully screened in patios with views. Staff in general very kind. Offer shuttle services for appts & activities. Only down side (after the fact) was lack of coordination with sales staff, medical staff, & activity staff. Shared that this was available but after the "sale" part was done, none of the other care/or specific staff were introduced or had the opportunity to sit & understand the process, communication, or otherwise. Many options just a lack of coordination. It's been a challenge to obtain this information. And a-lot of work on the family that should occur up front. Also should be noted - this location is a "private" facility meaning if your loved one is eligible for aid & assistance they don't take it. So use the medication assistance & other medical services as that part is covered. They also offer in house physicians, podiatry etc. But Aid/Assistance does not go towards rent. In general our family member is happy & made friends quickly. The beautiful grounds adds to positive mental health.

The in house physical therapy is fantastic. They keep things entertaining while they are working with you. If you do have a problem, speak up. The staff will work with you to try to resolve it. I would definitely recomemdbn The Canopy at Hickory Creek to others.

Overall experience - very good from the initial contact to contact after [name removed] passed away. Cleanliness - it's brand new and they are maintaining it. Friendliness of staff - from great to not so great. Depends on the person or the day. Quality of Care - depends on who is on duty but overall good to very good. Meals - good. Activities - probably the weakest link. Value -very good.