SRI Management, LLC

Very friendly staff -all levels. My mom is extremely happy here and we are very pleased with the experience. Their activities are a bit sedentary--much more than my mom was used to. But she wa s going to YMCA back at home so she was disappointed that most exercise classes were geared for sitting rather than being up on feet standing and moving.

Beautiful facility & grounds. Lots of windows, light, many rooms have fully screened in patios with views. Staff in general very kind. Offer shuttle services for appts & activities. Only down side (after the fact) was lack of coordination with sales staff, medical staff, & activity staff. Shared that this was available but after the "sale" part was done, none of the other care/or specific staff were introduced or had the opportunity to sit & understand the process, communication, or otherwise. Many options just a lack of coordination. It's been a challenge to obtain this information. And a-lot of work on the family that should occur up front. Also should be noted - this location is a "private" facility meaning if your loved one is eligible for aid & assistance they don't take it. So use the medication assistance & other medical services as that part is covered. They also offer in house physicians, podiatry etc. But Aid/Assistance does not go towards rent. In general our family member is happy & made friends quickly. The beautiful grounds adds to positive mental health.

The in house physical therapy is fantastic. They keep things entertaining while they are working with you. If you do have a problem, speak up. The staff will work with you to try to resolve it. I would definitely recomemdbn The Canopy at Hickory Creek to others.

Overall experience - very good from the initial contact to contact after [name removed] passed away. Cleanliness - it's brand new and they are maintaining it. Friendliness of staff - from great to not so great. Depends on the person or the day. Quality of Care - depends on who is on duty but overall good to very good. Meals - good. Activities - probably the weakest link. Value -very good.

The staff that I have interacted with have been helpful and friendly and determined that my mother have a good experience. The communication between the community and the family I found to be less than adequate. It would be really helpful to know when housekeeping comes in, when laundry day is and how we stay on top of these things, so my mother is not inconvenienced and family members don't find themselves doing laundry and changing the bed. I have not had the food, but my understanding is that it is acceptable quality but not much variety. The move in process was easy. Paperwork was uncomplicated. The staff should hold orientations with new families, explaining all the ins and outs and the best way to make the most of their family members stay at the residence. I would recommend this facility, it offers fair pricing for the level of care.

Everything is just fine at the Village at Southlake with the exception of food. Food is mediocre and in some cases bad, there are some excellent meals here, but there also are many mediocre and just plain not good meals. The activities are very good. I find a lot to do and they are very enjoyable things. The staff is very very pleasant and they residence are also very pleasant. My overall evaluation is OK

When it comes to the meals and dining - my mother has gained significant weight; I have shared my concern with staff. Would also suggest that since most of the residents are in their 80's and 90's that the staff plays music for their generation at meals instead of from 1980's and 1990's.

So they said she would be assigned someone who would pop in frequently and see how she was doing and remind re: activities and that didn't happen so she basically only had interaction at meals as she never knew activities were happening.

Everyone on staff that I dealt with at The Beacon at Gulf Breeze was extremely helpful. The move in/out process was extremely smooth and the staff was helpful in making it as convenient as possible to my schedule. Communicating with everyone was easy and my questions were answered in a timely manner. I encountered one housekeeper during my husband's stay. She seemed to be quite thorough. She also made it clear that she would only clean once a week. I always wondered if she was the only one cleaning in the Memory Care unit. The hallways and common areas needed attention daily that they didn't get. Overall, The Beacon at Gulf Breeze is a lovely facility that I would recommend to others.

We like the smallness of the community. Not a lot of walking or people which I think would be confusing for me. They really need to have some activity during 6-8 pm. Yes they have a movie which is great but in talking to the ladies, that's a hard time for many of them. It doesn't have to be a big deal but something to engage the residents for a little while after dinner.

The staff at Creekside on Whipps Mill Road were very patient and caring with my Mother, who was previously my father's caretaker before coming to this facility. They realize that it's not just the resident that needs their compassion. I would recommend Creekside on Whipps Mill Road to others! Overall good experience.

I have had an amazing experience with my Dad and Grandmother at Westhill. Everything is top notch. I have few complaints...my Grandmother was in memory care with hospice and my Dad is in Senior Living. He has been very sick and the med tech on his floor has gone above and beyond. While the concierge services is limited the staff is very helpful. The place is always clean. Some spots are on the carpet, but they get cleaned.

Great activities, my mom is very happy. We picked this community because of the price and location.

[name removed] and the staff are all helpful and friendly. They have a great in house physical therapy team. Residents love the activities and social hours. Food is fresh and well prepared. Facility always appears clean and well kept.

My mother is a resident at Bayport of Fort Walton Beach. The staff is very approachable, friendly, and professional. The housekeepers are wonderful! They have such a good attitude. I have found the staff at Bay Port to be willing to discuss my mother any time I am there. When Covid was diagnosed in some of the residents, they quickly got the word out to us along with the procedures they were implementing. The move in was a breeze. We were able to move in all the furniture and belongings while my mother was still in a rehab facility. So when she arrived, they rolled out the red carpet (literally) and made her feel welcome. It took my mother several weeks to settle in. And I think she still may not fully understand that she is there for the rest of her life. But the staff goes out of their way to support her. They even recommended a behavioral health nurse to help mom settle in.

Our family had an in person tour with Creekside at Three Rivers and overall it was a good tour experience, but our loved one did not quality for this community.

We toured Vitality Living Upland Park when searching for an Independent Living facility for our loved one. This facility was very nice! The staff was very friendly. However, it was very new and there were not a lot of residents yet. It was also a bit more expensive, compared to others in the area. You had to keep up with your food account balance, etc.

I was skeptical about Carriage Hill but the admissions lady [name removed]and the staff made me feel at ease with the process. It's been a few months since my uncle's been there and I can't complain, the staff and director of nursing listen and take care of him great.

Our main concern while searching for a Memory Care facility was our loved one enjoying their stay in a safe environment. While the Village Veranda has its issues, our loved one is happily singing, playing ball, playing games and dancing without worry. The Activity Director makes this facility the best we've seen, and we've seen many. As I told my Dad, our loved one is enjoying herself. It's that her not wearing socks, or another's clothes or not being showered as much as we'd like that is really our hang up. It's all how you look at it. As with most businesses today, staffing is a problem. We see different faces, some wonderful and friendly and others not so much. But overall, we believe the care that our loved one gets is equal to anywhere else we go. We are at the facility often and clean our loved one, check her stuff and dress her if need be. Short staffing poses a problem at times.

The only comment I would make is that - at the moment - they are understaffed, and the effect is not necessarily a big problem, but it is apparent. Things like food service being consolidated into a single dining room, things taking longer than they should, etc. But overall, everything seems to be fine, just a little slower than it's supposed to be. The staff is very friendly, and they were very accommodating and helpful when moving in. We had some new furniture delivered directly there before moving in, and they had it waiting in the room for us when we arrived. Despite what I hope are temporary staffing problems causing some slowdowns, I think it's still a good value for the money and would recommend it.