SRI Management, LLC

My mom has been at Heron East since January 2015. She loves this facility and so do we, her family. She is very well taken care of and the staff is there to please. From the moment you walk in, you are greeted with a smile and a warm, friendly reception. My mom receives great care and all the residents seem very content in living there. There are many daily activities to keep the residents occupied. I couldn't ask for a "better" place for my mom to live!

My dad is living there and he has improved a lot. I think it's because of the great care he's geting and the attention he's receiving. I've been pleased so far with everything, the service, the food, it's all been excellent, really.

I spent over 5 hours at BROOKDALE with my 91 year old Aunt. She attended the activities and I observed from across the room. I was very impressed as they had about 19 women and just 2 men in the room. They played games, sang songs, with the piano player and had pie and were offered a glass of wine. They all seemed to be having a really great time. My Aunt went to lunch with 3 of the residents and had a wonderful time. The food was great she said including a sugar free cake.The cook even visited the tables and ask for feedback on the food.I have not seen her this happy in quite some time. That afternoon she was asking what furniture she could take their and said she thought she would like it. I live in Virginia and was staying in a Motel. The next day when I went to her step son's house where she is living she had a change of heart. I feel that they had convinced her that she did not want to move as she has 2 little dogs that are not house broken so they can not go with her. They do not have time for her and she is alone all day and most evening. She talks terrible about them and is not a happy person. I was very upset about this and the next day I went back to Brookdale and Rita and Liz spent about an hour with me trying to make me feel better and explain how we might make it work down the road. I could not ask for more kind and compassionate staff members than they were. I still hope and pray that my Aunt will have a change of heart and go there to live in peace and harmony. They had a problem with a bad rain that did some damage and they are in the process of remodeling some rooms that were damaged and re-carpeting the entire area.I found it to be very neat and clean even with this going on.

Regina was INCREDIBLE! She was very informative and kind and loaded with useful information. I would recommend her and her staff, they went above and beyond to help us.

My mother has been in Heron East since February and I cannot say enough about how wonderful the staff and the facility are. My mother is very happy and so is the whole family. Compared to the last facility my mother was in this is indeed a breath of fresh air. I would highly recommend Heron East to any one looking for a place for their family member.

I give Heron East five stars, but more importantly than that, my mom would give them five stars! They have really embraced my mother and fully brought her out of her cocoon and allowed her to feel like she is with family. I am just ecstatic! They have really been great. It is hard to even put into words how great the experience has been!

We have taken one of their homes it is a good fit for us at this time and my husband was the most relaxed here. The community is very active and friendly and both Devon Smith, marketing director and Racheal activities director made sure we where taken care of. Thank you

I was really stressed out when moving my Mom. Luckily I was able to get a mover that coordinated the time of the move with me. The director Edie, met me at the front door when I had to drop Mom off and go back to meet the movers. They kept her busy till we came back with her furniture and moved her in. It went so smoothly.The employees are friendly, the food is great. My Mom has alzheimers so she complains about some things, but I don't think that it is the problem she makes it out to be. She doesnt like to join in the activities yet, so I cant really judge those, but from what I see the others seem to enjoy. It's out of my budget range, but I am going to make it work to keep her there. She is doing much better since she is no longer living alone.

So far we've had a very positive experience with Brookdale Beckett Lake! The staff is friendly, the food is good, and every time I visit everything seems clean and well kept. They really try hard to meet the individual needs and wants of each of their residents. I would give them top marks across the board!

They are doing an excellent job. I don't have any complaints, it's very good. We love the people there. They show a great attention and care to the residents. This is where she is home. We are happy with the facilities, it is clean, and she gets enough to eat. She has good companionship there as well.

The communication wasn't that great. We had to talk about communication and how they should talk to me regarding issues with my mom. The staff was friendly and knowledgeable when I toured the facility.

Very nice facility, friendly staff.

We used this facility in the past for a loved one, and overall I thought they did an excellent job! It was a very attractive, well kept, clean community, and the staff were all very friendly and caring. We were very pleased with Three Rivers, but unfortunately the price kept increasing and eventually necessitated a move.

It's been very good. Compared to where she had been, where she was paying almost twice as much as we are here, when we moved out her furniture stuck to the floor, it's much cleaner here. She just loves the staff here, they have a much more personal touch, they come through to check on her often. They have more activities than the last place, and they have good down home cooking. It feels more homey.

We're very pleased with how things have gone with Emeritus at Beckett Lake! It's a very nice place! The staff are extremely friendly, and they try very hard to provide whatever it takes to make their residents feel at home. The facility itself is very attractive, well kept, and clean, and they've got a lot to offer their residents!

We visit mom at this facility approximately 3 to 4 times a week and eat with her at least once or twice in the dining hall. Everyone there is friendly and makes it a point to know the people who live there. It is also very clean and maintained. The Director, Mike, also knows everyone's names, employees and residents. This says a lot about him. He helped design and opened this facility 13 years ago, and his own mother stayed there before she passed. Pricing is comparable to other places, but the value highly exceeds other places. This is a must on your list of places to check out!!!

Emeritus at Carrollwood has exceeded my expectations. My family had a very difficult decision to make as to what ALF to move my mother to. She has lived in her own home for many years. After consulting with all her doctors about her failing memory and difficulty handling her affairs we concluded that it was time to move her. I investigated all the facilities in the area and concluded that Emeritus was the best place for my mother. The leadership, expertise and caring attitude that Kay, Kristie and Michelle displayed (in management) has made the move a wonderful transition for my mom. The staff could not be more caring. I can honestly say that they ALL go the extra mile to make the residents feel at home. The facility is beautiful, clean and inviting. Will and Daniel worked VERY hard to make my mom's room just what she wanted it to be. Since my mother moved is 3 weeks ago I have seen a positive change in her mood, energy and zest for life. She has new friends, activities, and LOVES the food. I am so grateful to Emeritus for making my mom's golden years a time where she can have a much better quality of life than living on her own.

They are clean and the staff is friendly. It's a pretty good value. They are quick to respond to any concerns or requests. They seem to have a good variety of activities going on. We chose them because we needed a dementia unit, and they had the availability. We haven't had any trouble with the laundry or the food and I can't think of anything that needs to be improved or done better.

There is a lack of cultural and religious variety. The food is okay. It’s new for me. There is a nice outside area is nice. There’s no view though. We chose it because it was conveniently located. We need to get some exercise options for my dad though.

We really liked it here. It was set up like a motel. It probably was at one time. For the price it was very good. It included meals and housekeeping, and even a few transportation assistances. It is an independent community, if you need some help with care, you need to hire a personal care assistant on your own.