SRI Management, LLC

I have found the administration and staff to be very friendly and responsible people. The caregivers are kind, attentive and competent. The housekeeping staff are excellent. The facility is always neat and clean. Most important their are no unpleasant odors. The chef and dining room contingent prepare and serve delicious, nutritious meals with a smile and good natured quips. Many have been associated with the facility for years which is a compliment to the organization. The many volunteers provide activities for the residents and fine entertainment. Keep up the good work!

I was very impressed with my tour of this community. Everyone was very kind to my family, and I. The community looked great. Everything was well-kept. The staff was informative, and answered my questions. It was a very nice experience, and my tour was lovely.

My mother is doing great with her move to this community. I know she is safe, and in good hands at this community. They have a great staff. They have been helpful, and very kind. So far I like everything about this community, and I would recommend it.

The staff that have been following up with me about my mother have been great. At the moment everything has been going fine with her she likes the meals that they offer they are tasty and healthy. Activities are offered on site and off site to the residents.

We loved Brookdale Shoals! We enjoyed the grounds and it felt very welcoming. The location was great close to home and family. They were reasonable priced but adding medication administration added an additional $500 monthly which made it out of the budget.

My mom is doing very well here. She is comfortable and happy.

Things have gone very well overall at Creekside at Three Rivers. The staff here are very friendly, very caring people, and they do a great job keeping families apprised as to what is going on with their loved one. I would recommend them to others looking into care in the area.

My husband and I visited North Brook Place last week and were very impressed. The place is older but very clean. Very homey and welcoming. The residents we saw and spoke with seemed happy and well taken care of. We feel it could be a good fit for our loved one and we would feel comfortable knowing that there was someone who cared about them as much as we do.

My husband has been in Heron House for only three days, but my daughter and myself feel that it was the right choice for my husband. The facility is clean, the personnel is friendly and caring and we feel confident we made the right choice --- thanks to the efforts of A Place For MOM .

What a well kept and lovely community. I would certainly recommend this community to anyone interested in the finer type of living.

Carriage Hill is a very attractive, well-kept, Assisted Living facility that also offers Alzheimer's Care. It is located in a quiet neighborhood, off Route 460; it is also one of the few Assisted Living facilities in the Lynchburg/Bedford Area that take insurance & Medicare. In my experience, the administrator was very welcoming & informative. The staff I encountered during my weekly visits were friendly & helpful; I was told that a variety of activities were provided, however not when I was there. While the overall care for this ambulatory was good. 2 main concerns were expressed by the family. The first was that the patient had to see the MD contracted to cover the facility, instead of the physician who had treated her for many years (she saw her own specialists). The other concern of the family was that despite the patient having cardiac problems, including low blood pressure & a history of falling, her blood pressure was only checked once a month! When I questioned this, I was told that it was the normal procedure for this facility. I don't know what the Standard of Care for Assisted Living facilities is regarding checking vital signs, however, in a population with multiple health problems, who take a variety of medications, my view is that this is very inadequate. Regular blood pressure checks can prevent strokes, heart attacks & other cardiovascular events that can cause severe disabilities &/or death. If you choose this facility, I would suggest that you request the doctor order blood pressure checks, at least once a day.

3 years ago my mother fell and broke her hip and was unable to return to her apartment alone. We were very lucky to find Heron East when looking for assited living. She has her own private room and bath which REALLY means a lot when coming from home alone, and has really been happy there. She wieghed 85 lbs when she arrived and has really flourished since moving in and has gained weight. Of course I cannot tell you her weight now (she would not be happy if I did) but the socialization has really improved her outlook on life. I feel very confident with the staff and feel each one cares about her as an individual. Having her cared for and knowing she has a place she can call home has made me feel so blessed in so many ways. Thank you to everyone at Heron East, from the housekeepers to the nursing staff to the management staff. A very grateful daughter!!

Facility is very nice with a beautiful view of the mountains. Staff are very friendly and helpful in all situations and willingly accommodate any requests as much as practicable. Lots of fun activities with the guests. My mom has a private room that is about the size of a medium bedroom with its own full bathroom. I would say size is appropriate for a memory care facility.

Nursing staff, custodial staff, and administrative staff are in transition. The nursing staff and aides are very kind but could use a bit more training. The new administrator is wonderful and writes excellent newsletters. The activities director is cheerful and welcoming. She plans fun activities for residents. The custodial staff could be more responsive. Families are often left to their own devices. Overall, we are pleased.

I would say it has a small town cozy feeling and looks and feels like home, not an institution. Rooms are about 500 square feet, decently equipped but a little outdated. Housecleaning twice a month, garbage pick up twice a week once a week outings to Walmart or target once a month outing to a restaurant.

Very clean & upscale community living. Residents seem happy & enjoy the activities. Helpful, friendly staff. Dining is not gourmet, but home style. The only complaints are that they need more staff, & the billing system could be improved.

The facility is very nice & the staff friendly. Miscommunication about my father’s prescriptions & physical therapy made his transition very difficult. It took over a week to resolve these issues which was very disconcerting for him moving from a hospital to assisted living. Although the facility was not directly at fault we felt they could have been more proactive in alerting us & helping us resolve the situation.

With the help from A Place for Mom I was able to visit places that could accommodate my mom’s needs. There were some things that were non negotiable and I was able to bypass places that were not going to work. The Cove is a great smaller place that has worked out well for us. Everyone is very nice and helpful. The studio my mom has is perfect for her needs and the caregivers are easily accessible and eager to help. I have peace of mind knowing my mom has just the care she needs. And there is always something going on and plenty of activities to participate in.

I can only tell you what I'm told by my mother - she doesn't like the food and the activity are boring it could be a perfect place and she would still complain about it that's all I know thanks.

The staff is great. The facility is way too expensive. My brother is bedridden and by the time they bring his food it's usually cold.