Spring Arbor Senior Living

Waterstone on August was way too big. It was three stories, with long hallways and no signs directing you to different areas. My loved one would have gotten lost there. It was new, but because of that, it was only about a third full, so there were not a lot of people there.

This community had more acute residents, with great wall décor.

This community had more acute residents and great wall décor.

I was not impressed with them at all. It really felt like a traditional nursing home. When you walk in, the smell of body odor hits you right in the face. I knew right away this wasn’t the place I would put my mom. Surprisingly, there was not that much of a difference in cost compared to the place that we chose, which was so much nicer.

Father-in-law had respite care there for a week. Leadership staff unavailable for a week during off site training. Facility didn't seem to be ready for patients.

My husband went to the “cottage” The day I took him there, no one to actually him in (knew he was coming). Had to fight 3 days to get room from 72 to 77 degrees. The Director of the cottage has ice water in her veins. The place wasn’t what they tell you when you visit. Pulled my husband out after one week. They more interested in doing decorations than taking care of individuals. When I wrote the letter saying I was pulling my husband out, no one ever contacted me, saying anything about being concerned. Apparently all they were concerned about was they had my money.

This community was not what I was expecting. The community was clean and well taken care of. The staff was nice for the most part. The activities were good for my father. I would advise that others look into other options for care.

The assisted living side is good, but the memory care side.....I would not recommend for anyone. They do not have enough workers to take care of how many residents are living there. Most of the residents sit in the little lobby watching TV all day until it's time to go back to retire to their rooms. What a life!!! I feel there isn't enough effort to try and help these residents reach their potential. My mom was losing all muscle control in her legs from being in a wheelchair all day then put to bed. She was almost bedridden which I fault this company for. We moved her and guess what.... she is walking to the bathroom on her own now. I would not recommend this place at all!!!!

1 = 1 2 = 4 other than when they let my sister sit in her urine and it trailed across the floor 3 = 4 some where friendly 4 = 2 the women in charge of the cottage made fun of anyone who helped my sister. 5 = not sure 6 = never gave her enough water 7 = 1. Activities were on the calendar but never happened. 8 = 1 after her second trip to the hospital my sister brought her home. My impression is they don't care about the memory care patients. Visiting is just getting a sales pitch. That is why they set up a time. It was sad because we had thought we found a great place.

Pricing goes up constantly Billing involves overcharging. Mgmt dismissive Intent of eviction is frequent if you challenge billing errors,send emails if neglect of running out of meds, not checking every 2 hrs overnight, Filthy room, stopped up toilets,rarely give 2-5 min. To talk to resident just to say they care. In and out. Cut call bell off and tell resident they will be right back and they rarely due but reset call bell so timing on respond is in their favor. Management turnover is constant. 2 directors 3 activity directors 3 head of nursing , housekeeping shortage tech shortages etc. All in 1 yr. Very rundown facility inside and out. BEWARE lots of vacancies

My mother only stayed there one month. It was so bad I had to pull her out of there. I was promised things that my mother would receive and never did. They told her if she wanted to eat she had to leave the room. So I was bringing my mother food that was supposed to be served instead I was having to bring her food. She was supposed to get a beeper to get ahold of staff. They told my mother if she fell down craw to the bathroom room and pull the emergency cord. I never did get my deposit back nothing. That has got be the armpit of the world. They were rude called me a liar to my face. That's one thing I can not stand for is a liar. And that's exactly what they did to me. They would serve cokes and anything they wanted. The people down stairs were my mother was you only get tea or water. It was like I was putting her in prison bread and water only. Upstairs you order anything you want. They treated my and my whole family with disrespect but took my deposit after treating me and my family like crap and I do mean crap . Since that time my mother passed in may of this year. If it wasn't for going back and forth to Tennessee I would have sued them for everything they have. But I was trying to take care of my mother. I never would have thought that anybody could be as heartless and cruel to a person. I would not recommend this place to keep a dog. It was so so bad people in the hallway peeing on their self and nurses walking right by it was pathetic. I could go on but that alone was bad enough.

Since acquired by Sandhills in Feb, rating 1. During the transition my husband was getting fewer showers due to being combative.. Staffing was erratic but came across 2 female aides on separate occasions who had no difficulties. Rare to find implementation of proper approach techniques. Director discretion seemed diminished. New protocol seemed to require ALL parties in any incident be transported to Emergency. Seems like you pay as much for incompetency as competency. Feel like a pawn in a shell game

The staff have been wonderful. My dad is very comfortable with them. . They're local, very accommodating & they seem to truly care.

Would not recommend for a person with memory care. They are understaffed and pushy. That is what set my husband off 3 times and told not to come back. They ripped me off for my payment. He is doing so much better at his new facility. Not as fancy but he is gaining weight back and they even take him places. It was a mess from the start. The people are always out eating somewhere instead of doing the job. Rating of poor for memory care and the manager [name removed] has no empathy.

1- all categories for memory care at Waterstone. The day staff would tell us the night shift were terrible. I had to get hospice involved immediately. She died in [date removed]. Was only there for 4 months

What Spring Arbor could improve on would be the response time to resident call buttons

I'm afraid I do not have a high opinion of Rosewood Village. My husband was admitted to their memory care unit in [date removed]. He was assigned an unfurnished one bedroom apartment, so I hired movers to transport his furniture. He was at Rosewood for 23 days when he got aggressive at a community meal and started throwing things around. The facility sent him to the Emergency room to have him checked out. The Dr at the ER checked him over thoroughly and found nothing wrong other than his dementia. By then, it was late at night. The ER called Rosewood to tell them that [name removed] was on his way back. Rosewood refused to take him back. Didn't even suggest that we work with his medicines to reduce his aggression. In the middle of the night I had nowhere to take him other than back home which was very confusing for him. I had to hire movers to transport all of his furniture back home. I was not able to place him in another facility until over 30 days later. He finally went to [community removed], where the staff were told about his aggression and were willing to work with him to adjust his meds properly. He has been at [community removed] over a year now, and gets excellent care. I cannot understand why a place like Rosewood, who agrees to house dementia patients, would throw them out at a first incident. I would never recommend Rosewood to anyone!

It was a horrific experience. We couldn't move my mom fast enough. People should ask for documentation and auditing about call button wait times, how staff is trained, ask to speak to a med assistant and ask THEM about their experience working there--how long have they worked there, what is the training process? (There was apparently NOT ONE at Waterstone), how is nursing coverage when the lead nurse is out? How can you get in touch with NPs with questions or concerns about your loved one's status. Who preps and serves food? The food was horrible.

[name removed] was the intake specialist. She was very nice and helpful. Once my mom was in facility she got an UTI very quickly and was sent to hospital and then moved from assisted living to memory care. Days later the staff allowed an unauthorized niece to unlawfully take my mom out of the memory care facility against my wishes. I was the POA for my mom. Needless to say the story is much longer but I was highly disappointed in the staff and Director. The Director left his employment very soon after. Whether he resigned or was fired is unknown to me. I would not refer anyone to that facility ever!

The friendliness of the staff was Initially 5, Then reality set in for a 1. Did only the basics. Sat behind the desk and called out to clients to correct them. Rarely saw them doing anything except gossiping with one another. My Mother was on the Memory care side and we got calls daily about her walking around (She had a compulsion to walk). They wanted them sitting in the common TV area or in their rooms. All the promises of therapy and activities were smoke and mirrors. Their idea of exercise class was turning a video on the TV with no supervision or help to participate in the exercises. We moved her after a few months to a new facility that held to their promises. She escaped the locked facility twice. Luckily the grounds keeper brought her back in. A locked facility! When we received the call they acted as if it were our fault. That was the last straw. We would have removed her sooner but, the search and wait list kept us from being able to move her. We had such high hopes and were so relieved and trusting that they truly cared and wanted to provide the best care for our Mother. Unfortunately that was not the case. I would recommend you avoid this facility if your loved one has any form of dementia and cannot participate in their care