Spring Arbor Senior Living

The staff at Hearthside was very welcoming from the very first day. They continue to take great care of my mother, and she speaks very highly of them. The facility is always clean and inviting to guests. The apartments are clean and spacious. My mother enjoys the food at Hearthside, and the dining room staff very quickly learned what she likes, and does a great job of catering to those likes. At first, it seemed that Hearthside was more expensive than other senior living facilities, but it isn't. The price Hearthside gives is all inclusive, including laundry, transportation, food, Additional help if she needs it. The other facilities kept their base prices lower only because they then turned around and charged extra for all of the other services that can make a major life change so much easier.

[name removed] is the 1st person we had contact with. He was a treasure trove of information & gave us the grand tour. We had a few months before we were able to move my brother into this community, but [name removed] was helpful in navigating the process. The food is not the best, but they always have a small menu that residents can order from if there is something that they do not wish to eat. The dining room staff has been very accommodating for these special requests. The one main concern I have is the dr/pa relationship. You cannot make an appointment. The PA that is regularly there, is there only on Tues & Thurs, then she makes “rounds” and there are times that the PA doesn’t show up after the resident is told that that they will be there. That means hours of time waiting in their room only to not have them show up. The only times the PA will meet with a family member is between 11:30 - 1:00 on Tues & Thurs, which means that when meeting with the PA, the resident is not present (this is the lunch time). On a positive note, there are numerous aides that are GREAT!! Compassionate, understanding & accommodating! Overall, we are very satisfied with the facility. A few “bugs” to be worked out to make things work smoothly but I feel confident that we made the right choice.

The Gables on Pelham is a Great place. They are very attentive to the residents and always smiling. ??. Even to families coming in they welcome us with open arms.

I have no regrets in selecting The Gables as the facility to care for Patsy. The facility is clean, the staff friendly and caring and the level of care has been good. Another reason we chose the Gables was the fact they have the added Skilled Nursing Care and Rehab. My wife had to make use of that level of care shortly after moving into The Gables. Without that department she would have had to go a different facility.

My father and I chose Spring Arbor because SA is a smaller facility and dad felt other local facilities were too large. This smaller size facilitates a greater sense of community. The friendly staff get to know not only the residents, but also their families. Our overall experience has been wonderful. Dad is in AL and mom in MC. Everyone working at Spring Arbor are so attentive and truly care for mom and dad. Choosing to place a loved one in Memory Care is a difficult decision. Thanks to Spring Arbor, Mom has acclimated well to Memory Care. She is doing far better than I could have hoped for or imagined. I credit this to the caring work of the Cottage team. All are willing to help in any way, and they listen well. The entire facility is very clean which is also so important. We're very happy with our choice. We do believe Spring Arbor was the right decision for our family.

The place is beautiful, and very clean and well maintained. The staff is very personal. They know everyone's name, and family members, and they go out of their way to make each resident feel special. They have monthly resident meetings, and they almost always complain about the food. Some want one thing and others want something else. You can't please everyone all the time. My mom is used to eating out a lot. So for her, she'll never be happy. However there is a main menu, and an alternate menu for each meal. But you can always get soup and a cold cut sandwich, hamburger, or hotdogs. They desperately try to please everyone. Mom just keeps some microwaveable meals in her apartment. So if she can't find anything she wants, she heats up her meal in her apartment, and brings it to the dining room, so that she can eat with her table mates.

The staff is lovely and professional. Environment is clean and intimate. The facility always smells nice. The food has a high salt content and that can not be changed. We just don’t care for the institutionalized food.

Spring Arbor Kinston is a clean and cheerful/inviting place. The staff is always friendly and greets you by name. There is a calendar of many events and activities each month. It is displayed on a large bulletin board. There is a calendar for Assistive Living and another for Memory Care. They have a monthly newsletter with information and recognizes birthdays and anniversaries. My husband is in Memory Care now after being in Assistive Living for 3 months. He gets excellent care and individual attention and support. I'm very pleased with the care my husband receives here!

My mom has been in the memory care unit at The Piper for just over a year now. In that time she has never had a negative comment about the facility or any person on the staff. She does tell me on a regular basis how fortunate she is to be there and how nice everyone is to her and how good the food is. That is very comforting for me because I live in central Texas and I talk to her by phone a few times a week and get up there a few times a year. My brother and my niece are there routinely multiple times a week and none of us have ever seen or heard anything negative at all

I used A place for mom to find an assisted living facility for my mother. From the beginning they were very helpful. We go her moved in and she has adjusted well. Every staff member I have dealt with has been great. They are all so kind and patient with the residents. The activities director has done a great job getting my mother involved, which is not easy to do. The manager of good services is do sweet, going the extra mile to make sure my mother has food she likes. I recommend Spring Arbor.

We were able to move my mother into White Springs Memory Care guilt-free. We did visit frequently, had excellent communication with staff, and observed superior care at all hours of the day. Weekday staffing seems perhaps a bit more attentive than weekend staff, and activities are far fewer on the weekends. Very expensive, but we were able to feel good about the choice we'd made, knowing my mother-in-law was well cared for physically, and that the staff truly knew and loved her.

Spring Arbor is an excellent place for your love ones . The staff are caring and loving to the residents that live there . The facility is spotless and excellent food. I felt the love and caring from the staff the moment I walked in and it continued until the passing of my Aunt. Each residents are treated like their own biological family . The residents were referred to as Aunts and grandmothers and fathers. It was a lovely environment to live in.

The facility is very presentable when entering. (Clean with no smells). Facility is divided into 6 separate neighborhoods with their own dining and nursing staff. Receptionist [name removed] is the best!

I give them a #5 on all of the above. They have been amazing. They are expensive but they all are. I love the memory care unit for my mom who has dementia. This unit is completely secure and the patients can roam freely thru the unit. Also they only have 14 patients in the unit so they all kind of know each other. The place is kept clean and the food is very good. The staff are exceptional.

Staff seemed lack direction have tried multiple times to get copy of contract to no avail. No receipts for rent payments. Pretty poor. Food is terrible on 2nd chef. Would not recommend based on food service. Lower value based on food.

What we like the most about The Piper is the nice rooms and facility. Extra medical help available when needed. Answered the phone when I called the unit.

Just a nice place that you trust with your loved ones to be cared for.....clean, friendly, lots of options for everyone.

I think it's too expensive but I realize it's comparable to the surrounding counties. Food is good. Mom Said she is going to gain weight because she's eating so much. Very friendly and polite. Refer to residents by name when passing in the hall.

Yes I would recommend. I like the fact that they get to know us and we get to know them. There's plenty of activities for all levels of care as well! It's a smaller facility so the staff gets to know the residents and the families. They all seem to be very conscientious about their work.

All staff were extremely helpful, caring, and knowledgeable. The facility is spacious and bright. It is well maintained.