Spring Arbor Senior Living

The place is beautiful, and very clean and well maintained. The staff is very personal. They know everyone's name, and family members, and they go out of their way to make each resident feel special. They have monthly resident meetings, and they almost always complain about the food. Some want one thing and others want something else. You can't please everyone all the time. My mom is used to eating out a lot. So for her, she'll never be happy. However there is a main menu, and an alternate menu for each meal. But you can always get soup and a cold cut sandwich, hamburger, or hotdogs. They desperately try to please everyone. Mom just keeps some microwaveable meals in her apartment. So if she can't find anything she wants, she heats up her meal in her apartment, and brings it to the dining room, so that she can eat with her table mates.

The staff is lovely and professional. Environment is clean and intimate. The facility always smells nice. The food has a high salt content and that can not be changed. We just don’t care for the institutionalized food.

Spring Arbor Kinston is a clean and cheerful/inviting place. The staff is always friendly and greets you by name. There is a calendar of many events and activities each month. It is displayed on a large bulletin board. There is a calendar for Assistive Living and another for Memory Care. They have a monthly newsletter with information and recognizes birthdays and anniversaries. My husband is in Memory Care now after being in Assistive Living for 3 months. He gets excellent care and individual attention and support. I'm very pleased with the care my husband receives here!

My mom has been in the memory care unit at The Piper for just over a year now. In that time she has never had a negative comment about the facility or any person on the staff. She does tell me on a regular basis how fortunate she is to be there and how nice everyone is to her and how good the food is. That is very comforting for me because I live in central Texas and I talk to her by phone a few times a week and get up there a few times a year. My brother and my niece are there routinely multiple times a week and none of us have ever seen or heard anything negative at all

I used A place for mom to find an assisted living facility for my mother. From the beginning they were very helpful. We go her moved in and she has adjusted well. Every staff member I have dealt with has been great. They are all so kind and patient with the residents. The activities director has done a great job getting my mother involved, which is not easy to do. The manager of good services is do sweet, going the extra mile to make sure my mother has food she likes. I recommend Spring Arbor.

We were able to move my mother into White Springs Memory Care guilt-free. We did visit frequently, had excellent communication with staff, and observed superior care at all hours of the day. Weekday staffing seems perhaps a bit more attentive than weekend staff, and activities are far fewer on the weekends. Very expensive, but we were able to feel good about the choice we'd made, knowing my mother-in-law was well cared for physically, and that the staff truly knew and loved her.

Spring Arbor is an excellent place for your love ones . The staff are caring and loving to the residents that live there . The facility is spotless and excellent food. I felt the love and caring from the staff the moment I walked in and it continued until the passing of my Aunt. Each residents are treated like their own biological family . The residents were referred to as Aunts and grandmothers and fathers. It was a lovely environment to live in.

The facility is very presentable when entering. (Clean with no smells). Facility is divided into 6 separate neighborhoods with their own dining and nursing staff. Receptionist [name removed] is the best!

I give them a #5 on all of the above. They have been amazing. They are expensive but they all are. I love the memory care unit for my mom who has dementia. This unit is completely secure and the patients can roam freely thru the unit. Also they only have 14 patients in the unit so they all kind of know each other. The place is kept clean and the food is very good. The staff are exceptional.

Staff seemed lack direction have tried multiple times to get copy of contract to no avail. No receipts for rent payments. Pretty poor. Food is terrible on 2nd chef. Would not recommend based on food service. Lower value based on food.

What we like the most about The Piper is the nice rooms and facility. Extra medical help available when needed. Answered the phone when I called the unit.

Just a nice place that you trust with your loved ones to be cared for.....clean, friendly, lots of options for everyone.

I think it's too expensive but I realize it's comparable to the surrounding counties. Food is good. Mom Said she is going to gain weight because she's eating so much. Very friendly and polite. Refer to residents by name when passing in the hall.

Yes I would recommend. I like the fact that they get to know us and we get to know them. There's plenty of activities for all levels of care as well! It's a smaller facility so the staff gets to know the residents and the families. They all seem to be very conscientious about their work.

All staff were extremely helpful, caring, and knowledgeable. The facility is spacious and bright. It is well maintained.

When it became necessary to move my mom into assisted living. I was in tears at the prospect of having to do everything by myself. [name removed] the administrator at Windsor Manor saved my life that day. She walked me through every step of the way, assuring me that no question was too silly. She made everything so simple and my mom and I gained a loving and dedicated family from that day forward. I have never met more caring individuals than the staff at Windsor Manor. Their patience, kindness, and their willingness to go above and beyond daily is unlike anything I have ever experienced before. Windsor Manor is clean, comfortable, reasonably priced, and the staff and residents are closer to us than family. From the cleaners and cooks, to the handyman and nurses, to the excellent and creative Activities Director [name removed] , I have never heard anything but positive encouragement during our time here. We have been blessed us one hundred fold. Don’t look anywhere else, you can’t get better care than

We toured White Springs and immediately felt at ease with the sales director. She has been there since they opened and you can tell she loves what she does. She knows every resident and family member. My mom was very hesitant at first, but by the end of the tour, she was ready to move in. She moved in after the holidays and she is very happy. She loves sitting in the beautiful dining room and sharing a meal with new friends.

Friendly staff who are willing to work with multiple personalities. Room sizes are good. We have a roommate so they have various options.

I am the ex husband of the woman that was in there. Her daughter, also my daughter, was the person that handled the arrangements after our first visit to Spring Arbor. She had all good things to say about her mother's time there. She also stated that when it was time that Spring Arbor was where she would take her mother.

From the first visit to today, two months in residence, my sister has been treated very well, with respect, patience, and dignity. All staff members are very helpful to her and family members. Communication from the caregivers with family is excellent as well.