Spring Arbor Senior Living

It was fairly priced and the staff and administrators I met were very nice and cordial. Make sure all the staff folks knows what's going on, follow up on them because they do not communicate with each other very well, the administration staff doesn't follow up on complaints, the medical treatment takes 3-4 times longer than a visit to a doctor. A doctor and Psychiatrist may be on staff but are not readily available to see residents. A psychiatrist is not the same as a psychologist available to help residents cope with their new environment. A psychiatrist is not necessary unless you want your loved one to have new drugs to cope with their new environment. Which is not a good thing. Aides don't always follow instructions concerning a residents needs or abilities. I'm constantly following up on the to do what needs to be done.

My father is currently a resident at Canopy at Walden Woods. He lives on the second floor of the two story building. The second story is slightly lower in cost or it was when we moved in. He is in a studio size space which works out nicely for him. The facility is newer, it's a small enough facility that residents don't have to walk for to get anywhere, and the location is good for us personally being between where we live and his healthcare providers. It's tucked away in a relatively quiet area/neighborhood. Overall, the building on first appearance seems pretty clean and in the common areas it looks pretty good. But staff needs training on housecleaning of individual rooms. This I would rate a (2). It's not filthy, but I end up cleaning my dad's room almost every time I visit which is at least once a week. Especially the bathroom. It does not get cleaned properly, in my opinion. I have cleaning supplies in my dad's room and clean the toilet and floor, especially around the toilet, every time I'm there. Also, staff has scheduling issues on when they clean the room and do the laundry. I have brought it to everyone who works there's attention. I'm also aware that other residents have similar issues. I've offered suggestions, but it's an issue that still needs constant attention. The friendliness is probably one of their best qualities. For the most part, the staff is very friendly, especially ALL of the women who have worked at the Front Desk. They are the Real Face of the facility, in my opinion. They know all of the residents. They are always helping out the residents or the family members. They help with communication between facility staff and the residents and their families. Both women who have worked the Front Desk are (5)star rated. Care providers, cooking/dining staff all treat my dad very kindly. The quality of care is a mixed bag. The biggest issue is probably retention of staff. I'm told it's a problem, especially in this type of work. For whatever reason The Canopy has a very hard time retaining staff. They have gone through two Building Directors. Right now, the facility is issuing a regional manager, [name removed]. Not sure how often she is in the building. They have been through multiple Chef/Cooks and multiple Maintenance persons. Then I can't keep track of Care Providers. I barely know their name and they are gone. They have been through multiple Salespeople too. SRI, the parent company has been filling gaps, especially on the weekends with Temps. This is probably their greatest weakness. I live close and stay in constant contact with my dad. I don't know if I would be comfortable leaving my dad there if I lived farther away. I live no more than 30 minutes away and I'm available anytime for my dad. My dad almost always goes to breakfast. It's his favorite meal of the day. Lunch and Dinner is hit and miss. The facility, when he first arrived, had a fancy chef preparing meals and offering alternatives. They've been through multiple personnel since. He either likes what they are offering or ends up eating his own food in his room. The activities offered are fine. Some he likes others he doesn't participate, but he's fine either way. It's not a huge issue for him. He interacts with the other residents just fine. Value for cost, I believe he still pays the same amount which is reasonable. We did have his fees reevaluated and it took some effort on our part to get that done, but for the most part he receives the services he pays for. I would recommend, when going through the evaluation process, pay close attention to services offered. What is included in the rent and what fees are service fees that cost extra? Make sure the facility can provide them. Ex. Two person assist. We were told The Canopy provides two person assist. They don't have enough staff on duty to do that, at least not on the Assisted Living side.

I would say that no place is perfect and everyone is shorthanded but overall we are pleased with the care and environment there. We picked this community, because of the proximity to our home.

We have had a good experience with assisted living at Wickshire Creeks Crossing. It has been a pleasant transition for my dad, and the ladies that work there are very sweet.

My loved one is currently a resident at The Canopy at Hickory Creek and overall, the experience has been very good so far. The food is great. The staff and med techs treat the residents well. The housekeeping could be better. The nurse is elusive and never returns my calls, but the Care Coordinator is wonderful and always calls me back. Certain things have to be asked for at this facility, such as changing the bed, doing resident laundry, etc. Overall, I would recommend this facility to others. There are not many options in the area.

It's a smaller facility and very hands on. I like it very much. It's a very good facility. They take good care of my loved one. I would recommend it. There is very little turnover of staff. I visit my loved one often, and see the same faces all the time. I think that says a lot about the way the aides treat the residents, and the work environment that Spring Arbor provides.

Overall I'm very satisfied- really nice staff. It the beginning stages of communication there were some unclear or misleading info regarding medication management fees, food, etc. just to make sure questions are asked so that expectations are clear. My loved one always complaints to me that the food has no taste, not sure... it may be an individuals specific taste perhaps... just not my thing...

Harbor Chase is a disappointment due to patients are not being cleaned, missing clothing and patients beds aren't made daily nor are linen being cleaned just to name a few downsides!

The Piper could definitely add more activities for the residents, our loved one is bored and spends way to much him in her apartment. Most of the staff is young and not very friendly (according to our loved one). She has been there for [date removed] and has had less then 5 showers. I have spoken to the director and she said it would be addressed but has not gotten better as of yet.

So far it seems the services and communications are good. Mom likes the place much better than her last place. They offer; Hair and nails, regular activities in and out of facility, physical therapy, on-site Dr visits, and decent food.

Staff interaction/communication is excellent. They are taking very good care of mother in law. They relieved us of a big burden and have been wonderful. I would recommend to others, and I already have.

The admissions staff was easy to work with, and they were able to accommodate my financial and quality of life requirements. There's been some staff turnovers and it's taking a while to get her wheelchair and other items, but no significant issues. I would recommend this community to other families.

We got off to a rough beginning, but things have gotten so much better due to my advocacy for my spouse. I would tell others to just be present for your loved one; not every day but often. Sit with them at some meals; participate in some activities with them. Be visible as much as possible and ask questions.

Overall it is better than good. It is very expensive but seems to be well run. The areas they could use improvement on would be the meals and faster responding nursing care.

It was challenging for my loved one at first, but my loved one is getting better adjusted. I would recommend Spring Arbor to others. They do have a shortage of care services, but that is happening all over.

Our family had an in person tour and from everything we saw at the community and the staff members we me with, we thought it was a really good tour experience.

Spring Arbor of Rocky Mount is a good place for loved ones when you can't provide for all of their needs yourself. I like that it's in close proximity to my mother, sister & myself!

Overall the community is nice, clean, and has very nice staff. The concern is to do with procedures in the dining room such as; delivering food in a timely manner, the choices available to the residents even in their rooms, and making special requests be available to the residents. The food is very good though. The staff communication has been good when the family has questions or concerns. We are still waiting to see how the dining experience works out over the next few weeks.

They did have some water damage recently. The pipes froze and burst a few weeks ago - but that was no fault of theirs. Other than that, things are going pretty well so far.

We chose Anthology of Grayslake because of the closeness to my house and we also liked the way it looked and felt when you walked in. The people are all very friendly and it really is a nice place to be. The staff and residents are super inclusive and they make you feel very welcome. We have come to know a lot of the residents here. I would recommend Anthology of Grayslake to others looking.