Spring Arbor Senior Living

I thought Spring Arbor was a nice facility based off of our tour experience. I was just more impressed by another place and it seemed to be a better fit,

Everyone has been super with my loved one-maybe expand the menu more. The staff communication with the family has been exccellent.

This facility is very good. I really like the Physical Therapy group. I have had problems with upper management returning my calls. I've had a few issues to discuss (with financial/paperwork) and can't seem to get a call back. However, the care staff is great. Housekeeping does a very good job and seems to be always cleaning. Walking into this facility, it always looks and smells fresh and clean. The food is good, both quality and variety. I have recommended this facility to family and friends and will continue to do so!

They had staffing problems, which have seemed to level out. They are working hard. The food could be better. They can improve by adding, more fresh veggies/fruits. The staff is very friendly, and thoughtful. They havel limited outside space, and the residents don't have transportation. So those are other things, that theycan improve on.

Staff have been courteous, respectful, and professional., The staff are attentive to the residents and friendly.

We love that our brother is able to stay there

This is one of the better communities you could choose from your loved one. The friendliness, care, and helpfulness of the staff stand out to me. The staff communication with the family is pretty good. There are times that you may not know who to reach out to; however, the director helps in getting you to the right person. There are three meals a day served to the residents, and there are choices to choose from. If the resident comes in late the kitchen will still serve the food and they seem to be flexible for the residents.

We liked the community. The location was convenient for the family.

Our family had an in person tour and the experience was really good. Overall it was a very nice community and it was a hard choice

Our family has had a good experience at Dominion of Frankfort. It's a beautiful place, inside and out. The nurses are good. The staff are friendly and take good care of their patients. And the facility is clean and smells good.

This was an open concept with recliners. However, they didn't take hoyer lifts for my loved one.

The cleanliness is getting better. It's very expensive. The staff is very friendly, they are willing to listen, and don't brush you off. They are always willing to offer suggestions, and work together with the family. The financial assistance, could be improved. We chose this place over others, because it's close to our home, and is a very good location.

One of several tours was nice, have a hard decision to make.

My mother has adjusted to her new living environment at Spring Arbor largely due to the caring and wonderful staff and friendly people who live there. The nursing staff in particular are great and they have given me reassurance through their care that moving Mom to Spring Arbor was the right decision. Mom loves the food. She has complained about gaining weight (which is not a problem for her)! Variety is part of the meal planning with an emphasis on healthy, nutritional meals. This is important to Mom and she appreciates the attention to healthy meal planning. If there is a constructive comment that I could make it would be to add some new and different activities to the roster such as tutorials on use of technology, guest speakers on a variety of topics, and resuming the bus tours of close-in places of interest.

When we first got there it was great. And then they went through some administration issues (corporate taking over billing, chef changes etc.) although I think they did the best they could throughout. It was a very nice atmosphere overall. And the care was pretty good.

My best advice is for family to stay in contact with your loved one and have a good rapport with staff. The building is fairly new, maybe 2 1/2 yrs. Old so it looks on first impression pretty clean. My dad has been there almost 6mths. and in my opinion they need to clean better. The elevator needs the carpet cleaned and the carpet in the 2nd floor needs vacuuming. I don't think they really clean the room. Looks more like they empty the trash and make the bed and maybe clean up dishes in the sink if there are any. Toilet, sink and shower and floor doesn't look like it gets mopped or swept. (I have cleaning supplies in my dad's room and I will come in and clean when I think it needs a good cleaning.) (Front desk person, [name removed] is great. She talks to the residents and really gets to know them. She helps keep me in communication with the directors and other staff who are much harder to reach.) In person the staff overall are very friendly and are very nice to my dad. (This has been an issue from the beginning) Can't tell if they're short staffed or not trained well enough. My dad moved in potentially in need of more assistance. Since March I've been attempting without any success to have him reevaluated. He is paying for Care Services he is NOT receiving nor for some of the services he doesn't need or they no longer provide. Communication with facility and resident directors are very difficult. I've tried to speak in person, by phone, by email, and text and almost in every instance I don't receive any response.) (THIS IS MY BIGGEST ISSUE WITH THE CANOPY. POOR COMMUNICATION.) An evaluation is done on the resident prior to or at time of moving in to determine care services and the total number from the evaluation determines care service costs. Residents/family need to go over these services very carefully. More staff is in the memory care side of the building. Assisted living side always seems to be short staffed. Need more dedicated staffing on assisted living side so residents aren't waiting so long before caregiver responds. Staff are friendly when I do get to speak with them, but overall communication and responsiveness to issues needs a lot of work. They use to have a chef but he left. Now they just have cooks so my dad says they don't make the same kind of meals they use too. Supposedly they microwave a lot of the food. The dining attendants are very nice to my dad and he says they make him a very good breakfast everyday and give him plenty of food. [name removed], person in charge of entertainment and activities does a great job. She's always bringing in entertainers. My dad enjoys the ice cream socials they have three times a week. They have a large van that takes the residents to the grocery store, out to lunch, special away activities like going to Parksdale Farms for strawberry shortcake and to the movies on occasion. This is a little difficult to determine. This is the only assisted living facility my dad has been in. They were the best priced placed for the requirements we were looking for. [Name removed], my "A Place For Mom" person, did a great job of helping me find this facility that met all the needs we were looking for, for my dad. She actually called me back later and told me about The Canopy after further research on her part and got me a FaceTime meeting the very same day with the Resident Housing person, [name removed], no longer there. Overall my dad is doing well and he is being assisted when needed in his daily needs. His room is a studio size apartment on the 2nd floor. The bathroom is equipped with handrails, and walk-in shower. The bathroom also has built in cabinets and under sink cabinet space. Room has large closet and plenty of cabinets in the kitchenette area. Kitchen sink can accommodate a wheelchair underneath it. Refrigerator is normal sized. He has a window and can control the temperature in his room. The Canopy has a health care provider who comes once a week. There's also PT services available on sight and they have a visiting Podiatrist. The place is small enough that the residents can get to know one another. It's also small enough so the residents can get around without having too far to walk or get lost with too many twists and turns and buildings to navigate. Everything is in one building. The Canopy has been a good place for my dad's overall health and well being.

It is a lovely place, but overall great with no major concerns.

Spring Arbor of Crofton was an older facility, so it needed some updating, and the room size was smaller. There was nothing wrong with it- we just preferred more new/fresh.

Spring Arbor of Severna Park looked okay, but they just really didn't seem to be prepared to give the tour.