Spring Arbor Senior Living

I would recommend, I just think they have some kinks to iron out as management has recently changed. I feel that communication efforts could improve and staffing to patient ratio in memory care needs to increase.

Dad's room is not always clean when I visit. The carpet does not appear to be vacuumed, the entryway does not appear that it has been cleaned. And the bathroom never seems clean especially the toilet area. Staff is cordial but it's not always available. There are times that I have called and never get a person to talk to on the other end. [name removed] at the reception desk is exceptional! No complaints about the food Dad said he walks the parking lot but I'm not aware of any other activities that he participates in. Value for the money I believe is fair but I don't agree with having to pay extra $$ every month to encourage residents to take their meds

Dominion Senior Living of Bristol is a very clean, convenient facility. They seem to be short staffed as most, if not all, other LTC facilities are these days. However, the staff that is there seem to really get to know and care about the residents. [names removed] are wonderful to work with!! They're always having special events, outings, and activities for the residents. I'm pleased with how much better my mother is doing since being at Dominion. The facility, [name removed] in Knoxville, was horrible so this place has been the best thing for my mother. I always see family and friends visiting residents which is another good thing for the entire community.

The staff are kind and caring at this facility. It is always very clean. My brother's room is clean and cozy. He has improved on his strength and walking abilities. I am always contacted in a timely manner if there are any issues .

I'd say it's a nice welcoming community. The size of the community is good. It's not too big and it's easy to get around. The staff seem to try and get to know not only the resident but the whole family!

Mom passed away a month after arrival at Spring Harbor. She was not at all happy there. But she would not be happy anywhere at that point. The staff tried and. Was willing to work with us just mom was difficult. The management staff was very impressive. They were the reason we went there.

The director and management staff were really great to work with and made the move-in and out processes very easy. They went above and beyond to assist with my mom's changing needs. Many of the staff that we got to know were kind and caring, but like many facilities floor staffing issues sometimes seemed less than ideal. The facility was flexible in assisting with/providing transportation to appointments, etc. and did a great job of offering holiday gatherings for residents and families. I would recommend the facility.

It was a good experience overall. It is amazing how caring and helpful the workers are considering they are short staffed sometimes. I felt like they truly cared about my dad and I would highly recommend Wickshire to others. I only dealt with a couple of people that did not seem very caring or helpful.

I would recommend Spring Arbor gor the care mom receives but she and most residents complain about the food.

I would recommend the facility. The meals are a good quality. The staff makes mom feel cared for. The current LPN is very good about returning emails and answering my concerns. I have the Director's cell phone #. When I have had issues, things were made right. They have activities in the afternoon. They recently had a Valentine's Day dinner, which the family payed $10 each to attend. Mom is now in Memory Care. The price went up $[removed] when we moved over and then rates went up by $[removed]. Mom is still able to do for herself, so she doesn't require a high level of care.

I would recommend to others. We picked this community because it was veteran friendly and in her price range.

One of the main reasons we chose this facility over others was because of the men's club that they have. They also have a great variety of activities provided for the residents.

I liked the layout of the facility and the rooms were nice. Most of the staff I have had interaction with have been wonderful with my Mom. The wellness director has been great to answer any questions. Although she is not as close as I would like it is not a far drive. They seem to do a great job keeping it clean and they do a lot of activities.

I have recommended them several times. Picked because of location and was impressed with original visit.

IT IS BEAUTIFUL! – Feels Brand New but built over 3-4 years ago. If I had to stay in a home, I’d select Allegro – although it would be nicer if it was placed down south where it’s a lot warmer year round ;).

Nice clean place for someone that needs it! It was closer to my home!

My loved one was previously a resident at Spring Arbor of Wilmington and everything went well. We were very happy with the facility and our experience.

I think a key is asking questions about their care approach and philosophy so that you can determine if it's a fit for your family members needs. As far as activities, they seemed to be more oriented to just keeping them active vs being part of a treatment program.

The staff is very friendly and welcoming. The executive director has been there for a number of years, which makes a big difference. And, the staff is very sensitive to the variations in capabilities of the residents. There is a nice enclosed outdoor space, which could be somewhat better maintained...

Staff members build relationships with the residents and the families. It's a small enough facility that it has a family feel. The staff members seem to know and care about each individual's needs, I can trust them that mom is safe and being cared for.