Spring Arbor Senior Living

The leadership does not follow directions. We had nothing but problems getting my mother.The care she needed in the memory care ward. There were several very good attendants there but overall the staff was inadequate. There were mysterious falls that they never knew what happened.

Dominion of Anderson is a wonderful facility. It is clean, with kind and caring staff, good people, and great food. Unfortunately, my mom was not a good candidate and they couldn't house her in either Assisted Living or Memory Care after attempting to move her there. It is an unsecured facility where people can easily leave the premises if they don't want to be there, which was the case with my mom. I wish I had known that their Memory Care wing was unsecured before moving my mom's belongings and some of her furniture there. I would have given this place a 3-star rating (for my experience) if they had not cashed the check I wrote them with my mom only spending a total of 2 hours there. It took a little over a month to get the money back. Also, I wasn't offered much in the way of help when it came to moving her stuff back to her house.

My loved one was previously a resident at Wickshire Steele Creek. The admissions person was nice. Staff & communication: a few were friendly and answered questions. Most were lacking people skills, compassion, patience and seemed to want to get you off the phone or pass it onto another person only to get an answering machine most of the time. We were over 2 hours away and work full time jobs. Overall, the communication was bad. I left emails and voice messages with no returns. I had to keep calling. The move in process was medium. Half of the staff was rude out of 3 people: 2 rude. 1 helpful. The meals were fine. Clothing, upon leaving, my loved one only had 5-6 items of his to take with him. Shirts and jeans, 1 pair of socks and his shoes. Who knows what happened to all of his clothes! That's a problem in most facilities. Waste of an elderly person's and family's money. The facility smelled fine and seemed clean. Once checked out to relocate, I signed a form for medication that was left belonging to my loved one to be sent to the facility that he was moving to. Then I was billed for a month's worth regular prescriptions that didn't even leave with him. The bill wasn't paid for, over $400 to Omnicare, by my loved one as he didn't leave with what he was charged for. It's a beautiful facility, but I wouldn't recommend it to anyone.

Staff kept changing without notice, incorrect meds given, pretended not to receive emails and ignored my phone calls. Made my Mom sick with bad food and was hospitalized with no notification to the family. I will never refer anyone here ever. The staff that cared for my Mom was good to her but the new Administrator was very flip and uncaring about my Mom and her overall care. Wickshire changed Administrators 3 times in one year. Not a good look and was a very unpleasant experience for family and my Mom. My Mom got e-coli from Wickshire and it was downhill for her from there. Then they rejected taking her back. She's was pretty okay prior to that.

Dominion of Florence community needs more staff for number of residents. They need to be better trained on how to approach residents with dementia.

My husband was at Windsor Manor for around 7 weeks before he was ask to leave, with no 30 day notice. Even though they are Memory Care I would not recommend sending a spouse or a loved one there as they are not qualified to handle anyone with Dementia or Alzheimer’s. He did wander, which is common with people with Dementia, but no precautions such as an alarm on his door were put on until the day he had to leave. He did enjoy his time there and the staff was friendly but not trained well enough to handle my husband with Dementia. It was very traumatizing to move him without any notice and have him come back home until we could find a facility who does know how to handle Memory Care patients. It was also stressful for me when I got the constant phone calls telling me my husband did this and he did that, it’s supposed to be a memory call facility so they need to know how to handle these situations without calling me all the time.

The patients are not very well supervised and my father in law walked out of the gate and walked along a four lane road unattended. They need better structure for memory care patients so they aren't free to get into trouble. I would not recommend Spring Arbor of Wilmington for those who are looking for memory care.

I'm not happy with them and wouldn't recommend the community to anyone. The community was supposed to start Physical Therapy with my loved one and they never received this. The family had to pay for the pendant to call for assistance for our loved one to use. There was a time that the staff told my loved one to stop pressing the pendant because they were pressing it too much. Also, if the resident pushed the button it would clear the original time stamp. The family even saw that it took more than 5 minutes and the staff never show up after the call button being pushed. The family was left alone with all memory care residents during meal times. There is one staff member for 17 residents. I feel the staff aren't trained that the community hires people off the street. My loved one was sent to the hospital from the community dehydrated, malnourished and pneumonia. The staff would walk away from assisting my loved one with showering, even though the family requested assistance with showering.

This community had more acute residents, with great wall décor.

This community had more acute residents and great wall décor.

I was not impressed with them at all. It really felt like a traditional nursing home. When you walk in, the smell of body odor hits you right in the face. I knew right away this wasn’t the place I would put my mom. Surprisingly, there was not that much of a difference in cost compared to the place that we chose, which was so much nicer.

Father-in-law had respite care there for a week. Leadership staff unavailable for a week during off site training. Facility didn't seem to be ready for patients.

My husband went to the “cottage” The day I took him there, no one to actually him in (knew he was coming). Had to fight 3 days to get room from 72 to 77 degrees. The Director of the cottage has ice water in her veins. The place wasn’t what they tell you when you visit. Pulled my husband out after one week. They more interested in doing decorations than taking care of individuals. When I wrote the letter saying I was pulling my husband out, no one ever contacted me, saying anything about being concerned. Apparently all they were concerned about was they had my money.

The assisted living side is good, but the memory care side.....I would not recommend for anyone. They do not have enough workers to take care of how many residents are living there. Most of the residents sit in the little lobby watching TV all day until it's time to go back to retire to their rooms. What a life!!! I feel there isn't enough effort to try and help these residents reach their potential. My mom was losing all muscle control in her legs from being in a wheelchair all day then put to bed. She was almost bedridden which I fault this company for. We moved her and guess what.... she is walking to the bathroom on her own now. I would not recommend this place at all!!!!

1 = 1 2 = 4 other than when they let my sister sit in her urine and it trailed across the floor 3 = 4 some where friendly 4 = 2 the women in charge of the cottage made fun of anyone who helped my sister. 5 = not sure 6 = never gave her enough water 7 = 1. Activities were on the calendar but never happened. 8 = 1 after her second trip to the hospital my sister brought her home. My impression is they don't care about the memory care patients. Visiting is just getting a sales pitch. That is why they set up a time. It was sad because we had thought we found a great place.

Pricing goes up constantly Billing involves overcharging. Mgmt dismissive Intent of eviction is frequent if you challenge billing errors,send emails if neglect of running out of meds, not checking every 2 hrs overnight, Filthy room, stopped up toilets,rarely give 2-5 min. To talk to resident just to say they care. In and out. Cut call bell off and tell resident they will be right back and they rarely due but reset call bell so timing on respond is in their favor. Management turnover is constant. 2 directors 3 activity directors 3 head of nursing , housekeeping shortage tech shortages etc. All in 1 yr. Very rundown facility inside and out. BEWARE lots of vacancies

My mother only stayed there one month. It was so bad I had to pull her out of there. I was promised things that my mother would receive and never did. They told her if she wanted to eat she had to leave the room. So I was bringing my mother food that was supposed to be served instead I was having to bring her food. She was supposed to get a beeper to get ahold of staff. They told my mother if she fell down craw to the bathroom room and pull the emergency cord. I never did get my deposit back nothing. That has got be the armpit of the world. They were rude called me a liar to my face. That's one thing I can not stand for is a liar. And that's exactly what they did to me. They would serve cokes and anything they wanted. The people down stairs were my mother was you only get tea or water. It was like I was putting her in prison bread and water only. Upstairs you order anything you want. They treated my and my whole family with disrespect but took my deposit after treating me and my family like crap and I do mean crap . Since that time my mother passed in may of this year. If it wasn't for going back and forth to Tennessee I would have sued them for everything they have. But I was trying to take care of my mother. I never would have thought that anybody could be as heartless and cruel to a person. I would not recommend this place to keep a dog. It was so so bad people in the hallway peeing on their self and nurses walking right by it was pathetic. I could go on but that alone was bad enough.

Since acquired by Sandhills in Feb, rating 1. During the transition my husband was getting fewer showers due to being combative.. Staffing was erratic but came across 2 female aides on separate occasions who had no difficulties. Rare to find implementation of proper approach techniques. Director discretion seemed diminished. New protocol seemed to require ALL parties in any incident be transported to Emergency. Seems like you pay as much for incompetency as competency. Feel like a pawn in a shell game

The staff have been wonderful. My dad is very comfortable with them. . They're local, very accommodating & they seem to truly care.

Would not recommend for a person with memory care. They are understaffed and pushy. That is what set my husband off 3 times and told not to come back. They ripped me off for my payment. He is doing so much better at his new facility. Not as fancy but he is gaining weight back and they even take him places. It was a mess from the start. The people are always out eating somewhere instead of doing the job. Rating of poor for memory care and the manager [name removed] has no empathy.