Spring Arbor Senior Living

Staff is great especially in the dining room always anticipating what each resident may want for dinner. The food is pretty good. It took a while but we finally got plans in place to help my mother in law with transportation to meals, help with showers and to activities. There are some staff more caring and attentive to her.

Overall, I would give Spring Arbor - Rocky Mount a rating of 4.2 and I would recommend it to others. Most importantly, the quality of care was good. On the down-side, staff engagement level with residents was not quite what we had expected. Another area for possible improvement was billing. It seemed more complicated than it needed to be. Overall, I would suggest as a fair balance between quality of care and price

It would be so nice if all memory care facilities had a higher ratio of caregiver to patient, but I don't think that's realistic. There is less structure on the weekends and I would like to see that improve. If I ask for something or mention a need, they are fairly quick to respond. Overall, our experience has been good.

The building seems very clean and bright. The staff always greets me and knows and comments on my Dad's progress with walking. They seem to actually pay attention and care about his well being. He doesn't participate in many activities, but he does appreciate the availability of Catholic Mass. Onsite PT is very helpful to him, plus the ability to use exercise equipment on his own time. He is very happy with the food. Just a small critique of the food service is some days he waits to be served for 20 minutes or more. I would also mention due to the timing of staff changes our semi annual care team meeting was missed. I had to ask for a re-evaluation to get his level of care score lowered. They did do that, which saves him money every month.

Our Mother has recently become a resident of Spring Arbor and we couldn’t be more happy. Everyone, both staff and residents, are so friendly and going out of their way to make her feel comfortable and a part of their community. The quality and level of individual care exceeded our expectations.

The food needs improving. The actual community was very nice. Yes. I would recommend this community to other families based on the experience so far.

The facility is exceedingly clean. The caregivers, nurses, front desk staff--and basically all employees I have encountered, are amazingly friendly and kind to both the residents and their visitors. The only reason that I didn't give Alto a rating of 5 is because they seem rather understaffed.

My family and I have noticed high turnover in staff at the facility in Winchester. My dad has gotten to know many of the staff members, and they have moved on. It's evident there is a challenge to retain experienced personnel. My dad has consistently raised meals as a concern as well. To be fair, he is very picky, but he has stated many times that the meals "have gone downhill" especially dinner.

They were kind and responsive to questions, and had good attitudes. They could improve by a little more attentiveness to new residents who are having problems adjusting. Our mother fell getting out of bed and broke her hip on the 10th day. They found her on the floor. And that was the end of her stay.

Staff is friendly and helpful. Lots of planned activities. But cost is high. I would recommend.

I loved how all the communities were set up based on the patient's healthcare needs unfortunately not all staff is educated on the patient's needs. We were often met with comments about. I never work in this community and I wasn't aware, keeping open lines of communication with the nursing director Helped us to get the care we needed for my father-in-law.

I think the staff is helpful as they can be. They make every attempt to involve my mom in social activities as she has not adjusted well (no fault of Altos). The dining staff and front desk go to great effort to know and use the residents names which makes them feel special.

Food was a big thing for us. Mom stopped eating because she didn't like what they cooked. They also pressured her to go and eat in the dining room.

The staff are friendly. They are patient and attentive. They keep the laundry done and bed made. They have activities more so during the week. Mealtimes are very quiet. I wish the staff interacted more or would play music during meals. The mattresses aren't great. The Cottage is very clean and secure.

Everyone is very friendly. The staff knows everyone by name and greet them that way. Could improve on follow through. They are very receptive to all requests, but are unable to follow through on everything. It works out ok, but we put a lot of time in caring for our mother to make it work.

The place was clean!!! Admin was nice, and helped me understand things.

After a few minor paperwork gloves, our loved one is safe and in good hands. The people, both residents and staff are friendly and helpful. The meals are excellent and there is a nice variety of choices. Medical staff is readily available and willing to help at any time. Al in all, a great experience for us.

The staff is prompt and friendly. My studio is bright but small. Meals are a Cplus.

I feel Spring Arbor of Kinston was a nice place for my mom and the staff was wonderful. They explained everything very well when I toured their facility. Upon my visits or phone calls, they answered all my questions and checked on any concerns. They took great care of her and kept me well informed on her daily progress. They encouraged her to participate in group activities and checked on her often. They have a doctor there weekly and have them check on any concerns about patients they have or I had. The rooms and building were very clean and a nice size. The food was good. Mom was in the memory care unit there. She felt comfortable being there. I felt comfortable placing my mom there and would highly recommend this Spring Arbor of Kinston to others. I looked at a few places in elsewhere and were not satisfied with them and am thankful I found Spring Arbor of Kinston.

The facility is open and bright. I like how it is on the third floor. The views with the open windows are very pretty. Most memory care units are on the first floor. I am having some issues with billing. She has been in there since [time frame removed] and the administrative staff failed to fill out a form correctly. Now she is behind on her insurance reimbursement.