Spring Arbor Senior Living

What we like the most about the community is that they know who the residents are and call them by name and yes, we would recommend White Springs Senior Living to other families.

I would recommend Alto. On a scale of 1 -5 I would give them a 4. The only reason I wouldn't give them a 5 is because of the food. Everyone complains about the food. I know it's hard with 100 elderly and different pallets and medical needs / restrictions. The food needs to be addressed.

The tour was great but they do not have any private rooms. The building was not updated. Staff friendly. There was a waiting list. Only room available is a share room. Where the elderly is now , it is a lot nicer and less cost. She currently in NC assisted living.

What we like the most about the community is that the staff make my Mother feel loved. The young girls and guys that wait on her daily treat her like she is special. They keep her room clean and they allow her to keep the temp at what she pleases.

What we like the most about the community is that I always felt welcome as a visitor. Yes, I would recommend Spring Arbor of Apex to other families based on the experience so far.

No major concerns. My mom is somewhat difficult and they sometimes struggle with her. Staff are attentive and communicate well.

I'd say between a 4 and 5. What we like the most about the community is the beautiful atmosphere, solid management and attentive staff, and fun activities. Our loved one in [date removed], so it has been awhile, but based on the experience we would definitely recommend the community to others.

What we like the most about the community is that the people are great and very caring. However, they need to improve on transition to their doctors , medication ordering and purchasing and Communication

What we like the most about the community is the cleanliness, friendliness, care services and the staff.

My aunt has friends! Although there are many activities, she wouldn't go to them on her own. However, because she's befriended several women, she goes along with them. My aunt thinks very highly of the staff. They really are patient. She's very happy with the food, although I'm a little concerned that the price has gone up and she always exceeds the monthly allowance. The apartment size is more than needed, very nice. I still believe we made the best choice.

My mom was only there for two weeks but I would send her there again The facility is very nice, central location and the staff are involved and kept my mom engaged.

Location, atmosphere, overall standards and environment.

The managers are extremely caring and dedicated. They made the entire move in process smooth. Both my mom and sister with open arms, and they were extremely responsive to questions I had. Facility itself provided an excellent option for both my mom and sister to continue living together while also having their own small, private spaces. There were some challenges transferring prescriptions and medications, especially for my sister, who has a seizure disorder. It took longer to settle those than I would have liked, but I don't think that is anyone's fault. As with other assisted living facilities with which I have some experience, I am concerned about differences between weekday and weekend staffing. Specifically, I wonder about turnover and overall staffing levels. But I know that some turnover and short staffing are concerns throughout the industry. I am confident that Spring Arbor's management is aware of those kinds of challenges. With respect to food, I have not eaten there, myself. But my mom and sister report the food is generally very good, and there are options in case they don't like what is on the menu.

Spring Arbor and Homewood were our top two choices. SA had availability when we needed it. Have had some issues with the "bulk account" for TV, which is included in the cost and provided by Comcast. The "boxes" are old and prone to problems. Also had hassles getting a landline phone installed as no one at SA knew what to do (how to work with Comcast). Staff are friendly and helpful in general.

The food is good as far as I can tell from my uncle. My uncle has Alzheimer's so it is hard for me to know what is true and not true about his comments. But I think overall they do a good job. There are a few staff members he does not like, but I can't tell if it's them or his dimensional issues.

Just a few special comments. My husband is in a secure memory care unit so my comments have to deal with that area more than the regular ALF. There aren't a lot of facilities in this area that have secure memory care and provide special foods or other needs of that nature that I found that being said, I am happy now with his care and the people who care for him are very friendly and very nice. My initial experience for the first 30 days was not a good one, but I guess all things do take time. My husband has been there for a year now and it's doing well for his situation. I do feel that they are pretty expensive but like I said, this is a specialized area and I don't have lots of choices for that. Hope this helps. Best wishes.

The facility is nice but you still have to constantly check that the staff is doing for your loved one what you have told them or expect to be done. Especially if your loved one has confusion. I will talk to specific aides about what I want done but when I come back someone else is working and has no idea what I am talking about. Transportation for a resident to the doctor is only available on certain days.

When they changed ownership, they lost lots of nurses and other staff but now that they have regular staff team again, it is a good place to have my Mom. She is very happy there and loves the food and always says that everybody is always willing to help and always nice to her.

The biggest is help turn over. Some are there just for money. FOOD on memory care side need serious help, but the chef is willing to listen

A memory care unit is hard to evaluate. I was impressed with several members of the staff. The staff/client ratio was the best I could find. The facility is very clean, meals were well prepared. I felt more supervision was needed with walking for my loved one. I would overall recommend because I could not find a better facility with the kind of ration in the area - the max they take into their memory care unit is 15