Spring Arbor Senior Living

A wonderful staff and felt like home. However too far from family and no Independent Living.

This is a beautiful community from what I saw, everything looked very well-kept. When I toured this community they informed me that my husband would have to be place in the memory unit. I did not want him in the memory care portion of the community. This was not the community for us overall.

It was considerably more clinical than the Courtyard in New Bern. The furnishing were more spartan. However, the staff was considerably more enthusiastic about helping their residents. They took me directly to the Memory Care area which is locked off from the rest of the area. There is also a walk, garden, outdoor activities area which is fenced off and connected to the Memory Care facility. It is probably 20 by 40 feet, but very nicely landscaped, with a nice walk path. There seemed to be a lot more emphasis on getting the residence to doing something (becoming more active). They can't have many patients (about 8 - 10) and many (if not all) were in the activities center. There were at least two nurses managing the area which was about the size of our living room. There were three of four other areas of similar size including a dining area. There are several residents walking around with walkers, but there were also several just sitting in a chair and day dreaming. The monthly cost is about $5K, but that includes all services. There is a small initial entrance fee, about $500.

We were impressed in the beginning, but now that mom has been there almost a month we are somewhat disheartened. Her room had not been vacuumed for the entire month because it was broken. The call button was being pushed but no help came for multiple hours at a time. The problem continued even though they did research the problem. Then 3 weeks later, we discovered the button only records calls if you hold the button down firmly for a period of time(although I pushed it the same way and sometimes it worked and some times not so much.) There are some very awesome people who work there, but there are also people who are always on their phone Facebook while residents in memory care meander around without support.

I toured this facility in search of a new home for my mother. It is in a nice, safe residential neighborhood and is very convenient to shopping, hospitals, and medical offices. It's appealing from the entrance. I walked in and saw several residents waiting as if they were going somewhere. They really didn't seem jovial. There wasn't anyone to greet me initially which made me question the organizational skills of the staff. Finally I was greeted by a very friendly person that I think was the director. She asked me some basic questions about my mother's needs and then we went on a tour. The facility was very clean and didn't smell. The decor was a little outdated. It was nice knowing that they provide furniture (or you can bring your own). I saw a couple of different rooms and they were spacious and in good shape. Some had a great view. The number of daily activities seemed less than other facilities I visited but the menu looked good. There are a couple of places for residents to socialize but didn't see that happening. The prices seemed very reasonable but I felt that the ?director didn't know all of the aspects of what type of care the facility offered (regarding medication management). What made me turn away is that this director couldn't keep my name straight via email, and rather than showing interest in getting to know my mother, she (on multiple occasions) focused on getting the community fee. She seemed to be all about the money, not my mom. Just got a bad vibe from her which set the tone for what probably is a great facility.

It's more expensive than where he is now but my daughter said if we can get all the kids together we may be able to make it happen. It looks lovely and my daughter says it's beautiful, but beautiful things don't necessarily mean people get good care. You want them to care for your loved one like you would but you can really guarantee anything.

Nice facility with best common areas. Have two waiting lists-1. residents that deposit one month rent for the base rent and 2. residents who place standard $500. While full or partially refundable, the full mo. rent shows decision to live there has been made.

We thought the place was clean and the director was friendly and very helpful there were some issues. We both thought the room was very small, it was very warm in the buiding, and it just had a nursing home feel to it.

Make sure that you reach out to the staff to get information because nothing is volunteered to the family. There is no sharing of information on how your loved one is doing. Make sure to stay involved and be an advocate. They also have 19 Covid cases in the facility as well. They are still allowing family to go in even with these positive cases.

This community was beautiful and the same price as the community that we are at now but there was no interaction from the staff and the residents.

I'm not very happy with the place. We had to place our loved one at the beginning of Covid, so we didn't get to tour or check it out very thoroughly. We also had to make a quick decision and didn't have a lot of options. When I go and visit, the cushions are dirty where people drop stuff. Our loved one's clothes are dirty, and it looks like she hasn't showered. She doesn't even have a shower in her bathroom. They take each resident on certain days to the shower. She has clothes, makeup, and other things that have come up missing. The furniture and décor is old and outdated, and they don't let your loved one bring their own things in memory care. It's just really depressing in there. I know the girls work hard, and they're nice people. But they're not really doing anything to help the residents. I don't know if they have too much on their plates. There seems to be a minimum amount of staff, and I know they've gone through a lot of turnover of managers and nurses. I don't really see many activities going on. Maybe 1 out of 20 times I go there they'll be coloring or painting. I see activities all the time in assisted living, but not in the memory care cottages. I've read so much on this disease, and I know it's important to keep their minds busy. And that's just not happening here, even now that things have opened up after Covid restrictions. They're charging quite a bit of money for memory care, and I just don't think it's worth it because they don't keep the residents' minds busy. And my loved one is really declining since she's moved here. She says the food is the same thing all the time, and she's lost weight. We're torn about whether or not to try to move her. Most days she says she's comfortable here, and we don't want a change to completely disrupt her. But if I had to do it all over again, I wouldn't have put her here.

Management weak. Serious errors in administering care. Understaffed, though the staff of caregivers is excellent, though there are too few of them.

The staff here did a nice job with our tour and they were able to answer all our questions and they took their time showing us around. The memory care unit here just did not feel right for my mother-in-law, there was not much activity going on and in the end we felt that she would be better off in Arizona with us.

The staff at this community did a nice job with our tour showing us around and answering our questions. The memory care did not seem to be a very active, kind of drab and I did not think my mother-in-law would have enough to do here. We were also concerned about the option of bringing in her own personal caregiver as well. In the end, we felt that my mother-in-law would be better off in Arizona so that she could be close to us.

Promises made during the tour did not transfer to real results. They appear to be understaffed when it comes to nursing care and the food is subpar. Family has had to bring my mother food just so she receives nourishment. Also, apartment size is inadequate. Way too small.

I know a few residents out here and it seems to me if they call a nurse to get help the nurses get an attitude. Well isn't that your job?? People in jail get taken care of then some of the residents in there. In my opinion you have to have some kind of competition with this career. People pay good money to stay here. They deserve to be treated better. I'm sorry for my rant but I just had to get it off my chest.

The staff was very good to the patients, very caring and patient, seemed to genuinely care about them. They had a few activities in the morning but didn't seem to do anything in the afternoon. I didn't notice a lot of physical activity and I did ask about it. The food was excellent and they occasionally did outings which the patients loved. The rooms were clean and they had the patients on a schedule for changing and bathing. I think they need a lot of help giving medications and what medications to give.

Had a horrible experience with the manager [name removed]. He was very dismissive and cold which I feel are not qualities of someone who’s in charge of an assisted living facility. I would NOT recommend sending your loved ones here... truly disappointed and shocked.

Went back and forth with director to get things right but always went back to the issues we had. Mom didn't get regular showers. Feet stunk and skin was awful looking. Food was like what you might see in a ghetto pre school. Did not put her compression socks on every day which was doctor orders. Would let her sleep for days setting up in her chair. Legs stayed swollen. I had her with me for less than 2 weeks and all these issues went away.

Dominion of Florence could be honest with family members instead of hiding injuries and illness. Hire the right people and train their staff to deal with dementia.