Spring Arbor Senior Living

Our family had an in person tour and it was a really nice community and friendly staff but wasn't going to work for our loved one

[name removed], LPN, in the Rosedale Unit, is Awesome. She is very Professional and Goes Above and Beyond for the residents in her Unit. Although short staffed and overworked, [name removed] always has a Smile and is very respectful to all residents and Family. She is very kind, compassionate and Professional. If you had other employees with her Qualities you would have more satisfied patients. [name removed] should be Recognized for her Outstanding Performance and Receive a Cash Award.

When we moved my loved one into The Canopy at Warner Robins they were fully staffed with no issues. Within a week, one by one people started leaving. Before my loved one moved out there were only 2 ladies on the day shift that were working part time and they were the best ones there, the others were not the best. The weekends were especially hard and they brought in agency employees to try to help. Unfortunately since they were short staffed, that affected other areas of the facility and we were disappointed with the experience overall.

This is a locked memory care area. Communication was good with us regarding my loved one. This is all on one floor. Activities included arts and crafts, exercise and puzzles. That was all I seen for activities. The residents were friendly and made my loved one feel welcome. Over a period a time, no one wanted to sit with her after that. I don't know if her behavior had something to do with that or not.

The biggest issue we have had with The Canopy is responsiveness from the staff and overall communication. There was not a lot of direction on medications and how that all works. I think they could have done a better job with explaining everything up front and helping to assist to make things run smoother.

We asked this community about covid vaccines and were told that they could not reveal who had vaccines and who did not and i was not impressed with this at all. I felt like if my mother was going to be here I needed to know this to know that she was protected.

Sometimes when you walk in, there is nobody there so anyone can just walk in and we thought that was kind of shocking. I think they could use improvement on communication to families on things that are going on within the facility. Overall it is a nice place that is clean and the staff members are friendly. I just think there are some things that they could improve on.

We were not big fans of the layout of the building. The tour also seemed rushed and they did not know that we were coming.

We chose Dominion Senior Living of Richmond because they just had more to offer for mom. The only issue I have had is her getting her medications in a timely manner, the pharmacy is slow to get things in. The staff have been very courteous. Other than the medication issue it has been a good experience and I would recommend them to others.

I would recommend it to others. My loved one gets good care. The care that he doesn't get is because he turns it down, so I'm struggling to make sure he gets a bath. I think sometimes the caregivers are not as thoughtful or thorough as they should be in promoting those behaviors. I think they do a very good job of keeping the facility clean. And they have good activities. We just moved in and they're already trying to up the cost, which they said would only happen yearly. So that's been a little disappointing.

I liked that Wickshire Steele Creek was close to where I lived. But it looked really small on the virtual tour, and then in person it was just teeny tiny. I was also concerned that they had wood floors instead of carpeting, which could be an issue if our loved one fell. But the Executive Director was very accommodating. And I liked that it was a smaller community. But the rooms were too small, with just enough room for the bed and a very small dresser.

We did a virtual tour with Spring Arbor and it was difficult because the video/audio were not working properly. From what we saw, the atmosphere was dark and sad. The facility is very expensive.

We virtually toured this community and the tour was very good. The staff was very friendly and shared a lot of great information. The tour was well done and we got a good sense of the space provided. They answered all our questions also.

There was not a lot of physical therapy going on because of the quarantine, and we were not able to eat in the dining room. It did not really meet my needs and every time you left the building you had to quarantine.

I would tell friends that the common areas look pretty and the rooms are nice sized. The care is lacking and it doesn't seem like a good value. I don't think they have a good ratio for nurses to patients. I believe the overhead is high. The rate is aggressively and constantly rising.

Although my parent seems to be taken care of, they’re slightly under staffed for the amount of residents in the memory care unit. They also DO NOT have enough engaging activities especially for those residents who are in the early to mid stages of Alzheimer's/dementia. When the assisted living side has a big event, such as an entertainer, the memory care side doesn’t always get to take part. They miss out on many engaging activities. The activities gal on the memory side does a great job for what she can for the whole group but it’s those few people who can use more engagement who need more stimulation otherwise they’ll just sit around in their rooms watching tv. Place looks pretty but right now, not enough for the residents to do and not enough staff to manage them without having them sit in their chairs or in their rooms.

They seem very friendly and happy ,but they require sedation on residents who have a UTI which happened after elderly stayed for a week!!! Nurse will call and demand patient removed immediately. I was very disappointed in care at this time.

Community is for residents requiring an assisted living environment. The facility small, seemed older and somewhat outdated. Rooms are furnished and furniture appear very used. This community was not quite what we require.

Spring Arbor seems to be better than other places my family looked into - more people on staff, which is a big deal. But anyone looking for help for alzheimers need to face the reality that just because you lock them into the memory cottage and administer their medicines doesn't mean you're an expert on alzheimers. I've experienced CNAs treating my mother as if she had a proper working memory and problem solving skills due to their own lack of understanding or care. If you plan to put your mom here, have a very detailed careful conversation with the managers and check on her regularly. [Removed] happens in many subtle ways that add up over time.

This facility was rather nice. However, one concern I had was that the activities that were offered were primarily devotional, which does not very much suit my loved one. This is the primary reason that we did not choose this facility.