Spring Arbor Senior Living

We got off to a rough beginning, but things have gotten so much better due to my advocacy for my spouse. I would tell others to just be present for your loved one; not every day but often. Sit with them at some meals; participate in some activities with them. Be visible as much as possible and ask questions.

Overall it is better than good. It is very expensive but seems to be well run. The areas they could use improvement on would be the meals and faster responding nursing care.

It was challenging for my loved one at first, but my loved one is getting better adjusted. I would recommend Spring Arbor to others. They do have a shortage of care services, but that is happening all over.

Our family had an in person tour and from everything we saw at the community and the staff members we me with, we thought it was a really good tour experience.

Spring Arbor of Rocky Mount is a good place for loved ones when you can't provide for all of their needs yourself. I like that it's in close proximity to my mother, sister & myself!

Overall the community is nice, clean, and has very nice staff. The concern is to do with procedures in the dining room such as; delivering food in a timely manner, the choices available to the residents even in their rooms, and making special requests be available to the residents. The food is very good though. The staff communication has been good when the family has questions or concerns. We are still waiting to see how the dining experience works out over the next few weeks.

They did have some water damage recently. The pipes froze and burst a few weeks ago - but that was no fault of theirs. Other than that, things are going pretty well so far.

I thought Spring Arbor was a nice facility based off of our tour experience. I was just more impressed by another place and it seemed to be a better fit,

Everyone has been super with my loved one-maybe expand the menu more. The staff communication with the family has been exccellent.

This facility is very good. I really like the Physical Therapy group. I have had problems with upper management returning my calls. I've had a few issues to discuss (with financial/paperwork) and can't seem to get a call back. However, the care staff is great. Housekeeping does a very good job and seems to be always cleaning. Walking into this facility, it always looks and smells fresh and clean. The food is good, both quality and variety. I have recommended this facility to family and friends and will continue to do so!

They had staffing problems, which have seemed to level out. They are working hard. The food could be better. They can improve by adding, more fresh veggies/fruits. The staff is very friendly, and thoughtful. They havel limited outside space, and the residents don't have transportation. So those are other things, that theycan improve on.

Staff have been courteous, respectful, and professional., The staff are attentive to the residents and friendly.

We love that our brother is able to stay there

We liked the community. The location was convenient for the family.

Our family had an in person tour and the experience was really good. Overall it was a very nice community and it was a hard choice

Our family has had a good experience at Dominion of Frankfort. It's a beautiful place, inside and out. The nurses are good. The staff are friendly and take good care of their patients. And the facility is clean and smells good.

This was an open concept with recliners. However, they didn't take hoyer lifts for my loved one.

The cleanliness is getting better. It's very expensive. The staff is very friendly, they are willing to listen, and don't brush you off. They are always willing to offer suggestions, and work together with the family. The financial assistance, could be improved. We chose this place over others, because it's close to our home, and is a very good location.

One of several tours was nice, have a hard decision to make.