Spring Arbor Senior Living

I like that its a locked unit and has small resident population of ~40 or residents. Its very convenient and has a very homey feel to it. The staff are super friendly, they take residents on outings and do fun activities, they have family celebrations for the holidays, and the food is good for a facility.

I liked that the weekday staff had low turnover. In general weekday staff was better/more helpful and knowledgeable than weekend staff.

Love everything about the facility except for the food. Great staff, beautiful apartments but my dad hates the food?? Conveyed concern in a meeting but nothing has changed. Many residents complain about the food

Facility is very nice with a beautiful view of the mountains. Staff are very friendly and helpful in all situations and willingly accommodate any requests as much as practicable. Lots of fun activities with the guests. My mom has a private room that is about the size of a medium bedroom with its own full bathroom. I would say size is appropriate for a memory care facility.

My brother was very comfortable in his room. He enjoyed getting out for his meals and socializing. He commented many times to me about the kind and caring staff.

The facility overall was a good place. Clean, friendly, good to residents. The bad points are as follows - food so so, communication was not good at all. Returned calls were not consistent and I would have to call numerous times to get a response. Residents would go in and out of other resident’s rooms and take things, which we would then have to replace.

Mother is no longer at dominion. She has been moved to a place that can help her more now that she is immobile. Dominion was a wonderful place . I highly recommend the Crossville facility. Helpful to the family and the loved one.

Be sure they get the medications straight and not order meds that are not needed. Also the mail order pharmacy will price match vs. other sources. I'm told the food is very bland so my mom takes her own seasonings.

Respite care was good. Staff was friendly. Always smiled & spoke to my husband. It took time to get his meds correct since my husband takes a controlled substance. This created multiple phone calls. The meals were good & my husband participated & enjoyed Bingo & movie time. I would recommend Spring Arbor for 30 day respite.

Nice and genuinely seemed to care about daddy. So many came through to hug him during his transition and hospice care I would recommend Wickshire Creeks Crossing.

The facility knew my parents were vegetarian before they moved in. It took about 2 months before they were always offered vegetarian choices and I still don't think the food is that great. I am not happy with the dentist that comes to the facility. I have had trouble with information not being past on the next day to other staff members. I am constantly checking to make sure that things are being done right. Frequently the trash is emptied and the trash bag is not replaced.

The size of the facility led me to think the service would be more personal. The staff was wonderful and the directors of the facility and the memory care unit were attentive and caring

Mom can be very difficult and belligerent sometimes. The staff are excellent dealing with her and redirecting to calm her down. They take good care of her even when she is in her moods. I feel welcome when I visit and they let me know what is going on with mom.

We moved here and brought mom from another memory care unit. The administration and care staff have been very attentive to mom’s needs. The facility is clean and inviting. When we visit there have been some large activities going on including music and Hawaiian themed party. Our dad is very happy with the facility. Would recommend.

The staff is very caring, helpful and friendly. Room sizes and amenities offered are great.

The facility was kept extra clean, and the decor and design of the facility provided a very comfortable home-like feel. All the staff were kind and friendly. We do wish they allowed cameras in the room to provide watchful eyes from a work station, to watch for falls and other problems. Our mother fell apparently getting out of bed and broke her femur. It would have been helpful if it was recorded so we could know what caused the fall, or how long she lay there before someone found her.

My mom says the meals are so so. Too much starch for her. They often run out of things on the menu, is why I give it a 3. I would recommend this community to other families based on the experience we have had so far.

The staff has been there for years, some over 20 years. They are very engaged with the residents. and based on the experience we have had so far I would recommend this community to other families

Overall great place. Nursing care and organization is not the greatest and they seem to struggle with the food and cooks area but overall good. Based on the experience we have had, we would recommend them to other families.

We have no complaints with Dominion, but we moved our loved one to [community name removed] which is closer to our family. We would recommend this community to other families based on the experience we have had.