Spring Arbor Senior Living

I was surpriced by the lack of thought that went into this community since it is relatively new. The rooms were small and there were wall units instead of central air with thermostats. It felt more like a motel than a community and I did not think it would be a very good fit for my father.

A wonderful staff and felt like home. However too far from family and no Independent Living.

This is a beautiful community from what I saw, everything looked very well-kept. When I toured this community they informed me that my husband would have to be place in the memory unit. I did not want him in the memory care portion of the community. This was not the community for us overall.

It was considerably more clinical than the Courtyard in New Bern. The furnishing were more spartan. However, the staff was considerably more enthusiastic about helping their residents. They took me directly to the Memory Care area which is locked off from the rest of the area. There is also a walk, garden, outdoor activities area which is fenced off and connected to the Memory Care facility. It is probably 20 by 40 feet, but very nicely landscaped, with a nice walk path. There seemed to be a lot more emphasis on getting the residence to doing something (becoming more active). They can't have many patients (about 8 - 10) and many (if not all) were in the activities center. There were at least two nurses managing the area which was about the size of our living room. There were three of four other areas of similar size including a dining area. There are several residents walking around with walkers, but there were also several just sitting in a chair and day dreaming. The monthly cost is about $5K, but that includes all services. There is a small initial entrance fee, about $500.

This community looked clean when I visited. When I walked in it did feel a little dreary. The people I met were nice and they were flexible when I needed to take the tour. They did not have the room we needed when we were looking.

This was a nice community with nice staff members. They had a nice menu of meals that would have been served. The community was nice, but not what we were looking for. Families should tour this community for a decision on family needs for care and value.

My tour of this community was a good one. The community appeared to be well maintained. The staff was friendly and courteous. It was a very nice experience, but the location was far for us to travel too.

We were impressed in the beginning, but now that mom has been there almost a month we are somewhat disheartened. Her room had not been vacuumed for the entire month because it was broken. The call button was being pushed but no help came for multiple hours at a time. The problem continued even though they did research the problem. Then 3 weeks later, we discovered the button only records calls if you hold the button down firmly for a period of time(although I pushed it the same way and sometimes it worked and some times not so much.) There are some very awesome people who work there, but there are also people who are always on their phone Facebook while residents in memory care meander around without support.

I toured this facility in search of a new home for my mother. It is in a nice, safe residential neighborhood and is very convenient to shopping, hospitals, and medical offices. It's appealing from the entrance. I walked in and saw several residents waiting as if they were going somewhere. They really didn't seem jovial. There wasn't anyone to greet me initially which made me question the organizational skills of the staff. Finally I was greeted by a very friendly person that I think was the director. She asked me some basic questions about my mother's needs and then we went on a tour. The facility was very clean and didn't smell. The decor was a little outdated. It was nice knowing that they provide furniture (or you can bring your own). I saw a couple of different rooms and they were spacious and in good shape. Some had a great view. The number of daily activities seemed less than other facilities I visited but the menu looked good. There are a couple of places for residents to socialize but didn't see that happening. The prices seemed very reasonable but I felt that the ?director didn't know all of the aspects of what type of care the facility offered (regarding medication management). What made me turn away is that this director couldn't keep my name straight via email, and rather than showing interest in getting to know my mother, she (on multiple occasions) focused on getting the community fee. She seemed to be all about the money, not my mom. Just got a bad vibe from her which set the tone for what probably is a great facility.

It's more expensive than where he is now but my daughter said if we can get all the kids together we may be able to make it happen. It looks lovely and my daughter says it's beautiful, but beautiful things don't necessarily mean people get good care. You want them to care for your loved one like you would but you can really guarantee anything.

Nice facility with best common areas. Have two waiting lists-1. residents that deposit one month rent for the base rent and 2. residents who place standard $500. While full or partially refundable, the full mo. rent shows decision to live there has been made.

We thought the place was clean and the director was friendly and very helpful there were some issues. We both thought the room was very small, it was very warm in the buiding, and it just had a nursing home feel to it.

This community was beautiful and the same price as the community that we are at now but there was no interaction from the staff and the residents.

I'm not very happy with the place. We had to place our loved one at the beginning of Covid, so we didn't get to tour or check it out very thoroughly. We also had to make a quick decision and didn't have a lot of options. When I go and visit, the cushions are dirty where people drop stuff. Our loved one's clothes are dirty, and it looks like she hasn't showered. She doesn't even have a shower in her bathroom. They take each resident on certain days to the shower. She has clothes, makeup, and other things that have come up missing. The furniture and décor is old and outdated, and they don't let your loved one bring their own things in memory care. It's just really depressing in there. I know the girls work hard, and they're nice people. But they're not really doing anything to help the residents. I don't know if they have too much on their plates. There seems to be a minimum amount of staff, and I know they've gone through a lot of turnover of managers and nurses. I don't really see many activities going on. Maybe 1 out of 20 times I go there they'll be coloring or painting. I see activities all the time in assisted living, but not in the memory care cottages. I've read so much on this disease, and I know it's important to keep their minds busy. And that's just not happening here, even now that things have opened up after Covid restrictions. They're charging quite a bit of money for memory care, and I just don't think it's worth it because they don't keep the residents' minds busy. And my loved one is really declining since she's moved here. She says the food is the same thing all the time, and she's lost weight. We're torn about whether or not to try to move her. Most days she says she's comfortable here, and we don't want a change to completely disrupt her. But if I had to do it all over again, I wouldn't have put her here.

Management weak. Serious errors in administering care. Understaffed, though the staff of caregivers is excellent, though there are too few of them.

The staff here did a nice job with our tour and they were able to answer all our questions and they took their time showing us around. The memory care unit here just did not feel right for my mother-in-law, there was not much activity going on and in the end we felt that she would be better off in Arizona with us.

The staff at this community did a nice job with our tour showing us around and answering our questions. The memory care did not seem to be a very active, kind of drab and I did not think my mother-in-law would have enough to do here. We were also concerned about the option of bringing in her own personal caregiver as well. In the end, we felt that my mother-in-law would be better off in Arizona so that she could be close to us.

We needed an "assisted living" facility not a retirement home. It advertises as "assisted living", however, since we were there over 1-year, it is now a retirement home. Transportation response was horrible in scheduling transport to doctors appointments. All but non-existent. The activities director takes care of scheduling transportation to and from doctor appointments and she would not return calls. I had to get [name removed], who is the sales person for the rooms to get involved in order to schedule 1 appointment. I put our move- out notice after only 2-weeks of our returning to the premises. The service and level of care were much worse than previously. Cameras were allowed when we were there previously & the existing cameras on site had been grandfathered since we left and NEW residents were NOT allowed to have cameras in the rooms. This should have been my sign but I gave them another try anyway. I had no idea what awaited me for ignoring this fact. There is a reason for this so just be aware when you are shopping for a facility for your loved one(s). The caregiver service was supposed to be every 2 hours. This is not accurate at all. Minimal assistance is available to the resident and especially the night time if their help is needed. There is zero supervision of staff. The food was a definite improvement from a year ago. Communication was very poor between clinical management and the residents needs. I hope this information is helpful to a family shopping for an assisted living facility.

Someone should be at the front desk till 430. I’m here at 3:45 and nobody’s around to let me in. She complains that the food is below average usually cold. The rent climbs $ [removed] plus every six months, but the amenities do not improve, thinking about finding some other places to look at.

The new management has cut back on the quality of food, the staff and overall care and maintenance of the facility. If we were to choose again, we would not go to Waterstone. We were promised a lot, and it consistently fell through.