Spring Arbor Senior Living

Our main and largest problem at Waterstone on Augusta was communication with the staff. When I say staff, I mean the upper level staff not the caregiver or regular facility staff. All of the assistants and servers, etc. were extremely helpful, but only to the point that they could be. The upper level staff would not return phone calls, emails or texts. On two occasions, the employee left Waterstone and we continued sending them texts and finally called the front desk to find out. They had been gone for up to two weeks. This was unacceptable. They also brought my mother-in-law food to her room but no one checked to see if she ate it. Again, unacceptable. Overall, the staff were nice friendly and so on, but very seldom did they follow up on what they said they were going to do. Even the bookkeeper was the same. I called her three times and left a message every day. She never answered it. When I went up there, I asked to see her and they said no. I said no is not acceptable and I need to see her now. She came out and I asked her what was going on. She explained that she'd been busy blah blah blah. Again, unacceptable. I asked her to itemize the invoices, she did not. The fact that we lived a 4 hour drive away was a problem that they did not seem to want to address. We could not go by there daily. We were up there as much as we could be, but that was a couple to three days a week. We spent an excess of $[removed] driving back-and-forth in 6 weeks. Our other family members are physically unable to be of much help. For some reason, the staff did not understand this or the fact that we could not be there like a lot of people could be. My mother-in-law passed away in July, after a major stroke she was found unresponsive in her room. In hindsight, my wife wishes that she had rented an apartment. However, we did not know that my mother-in-law was going to have another stroke in July and pass away a week later.

Be sure to visit in the morning and late afternoon. Very different feeling and people working. As with everywhere, you will find really good caregivers that are good at their job and others that probably should not be in this career field. There's been a lot of change over just in the four months we have been here in leader ship and staff. I truly believe they're trying to fix some of the issues that they have had at this facility. Making an effort gives hope that they will be able to staff positions with the right people.

It's a nice facility, friendly staff,clean, and warm atmosphere but quite expensive when you start to have the add ons for each level of care and then add on the medication.

We really liked that this community was family owner, however we weren't sure how the care would be because of that and deterred us from this community.

It is very clean and feels like you are walking into a hotel. They are helpful but whenever he has pushed his button the response time has been very slow. In the first week or 2 they also missed giving him his medications on a few different occasions. He absolutely loves the lady who drives him to his appointments- from what we have seen the staff have always been friendly. It it the nicest place out of all of the ones that we looked at. My loved one is getting involved and trying to make the best out of it. I would just tell others to make sure to stay on top of things.

The assisted living side gets all of the attention the best activities, dining experiences, more staff, etc. The memory care side seems to be the place to "put" the residents until they die. The commons area where the TV is located is dark, uncomfortable chairs, and not homey. They are extremely understaffed for this population and the ones they do have aren't properly trained. The management is aware of the issue with staffing and we are told they are working on it. When I went to visit last week, there were 3 ladies with bruised areas on their face where they had fallen in the same week. That tells you they aren't properly supervised or staffed. On a positive note, the management is very responsive to my calls and concerns and I believe they truly want things to improve. I just think they should be working alternative schedules to fill in the staffing gaps until it's resolved. I don't see that happening. I am currently on a waiting list at another facility and will be moving my mom.

The staff members at Beach House are super friendly but they are having some staffing troubles which is causing certain areas to lack. The quality of care could use some improvement - such as the consistency with showering and changing beds. It is not entirely their fault but its causing some frustration. The activities are horrible, they do not have anything for the residents to do - on the weekends and even during the day. They do not have nurses on the weekends they really only have the med-techs there to give medicine to the residents.

Our family had an in person tour and it was a nice tour but when it got down talking about pricing, the individual we were working with was going back and forth not really be straight forward so it kind of gave us some red flags.

[name removed], LPN, in the Rosedale Unit, is Awesome. She is very Professional and Goes Above and Beyond for the residents in her Unit. Although short staffed and overworked, [name removed] always has a Smile and is very respectful to all residents and Family. She is very kind, compassionate and Professional. If you had other employees with her Qualities you would have more satisfied patients. [name removed] should be Recognized for her Outstanding Performance and Receive a Cash Award.

We asked this community about covid vaccines and were told that they could not reveal who had vaccines and who did not and i was not impressed with this at all. I felt like if my mother was going to be here I needed to know this to know that she was protected.

We were not big fans of the layout of the building. The tour also seemed rushed and they did not know that we were coming.

I would recommend it to others. My loved one gets good care. The care that he doesn't get is because he turns it down, so I'm struggling to make sure he gets a bath. I think sometimes the caregivers are not as thoughtful or thorough as they should be in promoting those behaviors. I think they do a very good job of keeping the facility clean. And they have good activities. We just moved in and they're already trying to up the cost, which they said would only happen yearly. So that's been a little disappointing.

I liked that Wickshire Steele Creek was close to where I lived. But it looked really small on the virtual tour, and then in person it was just teeny tiny. I was also concerned that they had wood floors instead of carpeting, which could be an issue if our loved one fell. But the Executive Director was very accommodating. And I liked that it was a smaller community. But the rooms were too small, with just enough room for the bed and a very small dresser.

We did a virtual tour with Spring Arbor and it was difficult because the video/audio were not working properly. From what we saw, the atmosphere was dark and sad. The facility is very expensive.

We virtually toured this community and the tour was very good. The staff was very friendly and shared a lot of great information. The tour was well done and we got a good sense of the space provided. They answered all our questions also.

There was not a lot of physical therapy going on because of the quarantine, and we were not able to eat in the dining room. It did not really meet my needs and every time you left the building you had to quarantine.

I would tell friends that the common areas look pretty and the rooms are nice sized. The care is lacking and it doesn't seem like a good value. I don't think they have a good ratio for nurses to patients. I believe the overhead is high. The rate is aggressively and constantly rising.

Although my parent seems to be taken care of, they’re slightly under staffed for the amount of residents in the memory care unit. They also DO NOT have enough engaging activities especially for those residents who are in the early to mid stages of Alzheimer's/dementia. When the assisted living side has a big event, such as an entertainer, the memory care side doesn’t always get to take part. They miss out on many engaging activities. The activities gal on the memory side does a great job for what she can for the whole group but it’s those few people who can use more engagement who need more stimulation otherwise they’ll just sit around in their rooms watching tv. Place looks pretty but right now, not enough for the residents to do and not enough staff to manage them without having them sit in their chairs or in their rooms.

Community is for residents requiring an assisted living environment. The facility small, seemed older and somewhat outdated. Rooms are furnished and furniture appear very used. This community was not quite what we require.

Spring Arbor seems to be better than other places my family looked into - more people on staff, which is a big deal. But anyone looking for help for alzheimers need to face the reality that just because you lock them into the memory cottage and administer their medicines doesn't mean you're an expert on alzheimers. I've experienced CNAs treating my mother as if she had a proper working memory and problem solving skills due to their own lack of understanding or care. If you plan to put your mom here, have a very detailed careful conversation with the managers and check on her regularly. [Removed] happens in many subtle ways that add up over time.