Spring Arbor Senior Living

My mom was living at The Gables for approximately 3 years. We were happy up until the last year. The last year we experienced a management change which resulted in personnel changes and a severe drop in resident care. This includes clinical care, hygiene, and basic housecleaning. We were forced to move my mother to another facility. The Gables has experienced a high rate of Covid infections and I would strongly advise against moving your loved one there.

My mother who lived in Beach House Memory Care for eleven months had a very unfortunate experience with this facility. Prior to COVID, I visited daily to make sure she was being cared for. On [date removed] VITAS Hospice called me & confirmed that Mom was not allowed out of bed and was no longer provided meals because “she took too long to eat”. I immediately initiated a change in Hospice facilities and had her evaluated and moved to a Hospice House. My 4’11” Mom weighed 60 lbs, had extensive gangrene on both feet, bed sores on her backside and her teeth were rotted to the point of falling out. Mom died on [date removed]. Beach House never notified me that Mom was near death, however Executive Director, [name removed] verbally gave me 45 days to move Mom to a nursing home, as Mom could no longer “stand & pivot”. I could provide further details of incompetence but choose to end my review here.

We had to make one of the hardest decisions of our lives placing my father into a memory Care unit. Ultimately it was the right decision for the place he was at with Alzheimer's. Spring Arbor assured us they were equipped to handle any situation. Please note you really only speak with sales folks that have nothing to do with direct care. Spring arbor looks lovely and when we moved my father in it had a wonderful director that was hands in and helped bridge gaps. [Name removed] took over last June and it has been a nightmare since. Her direct quote "although spring arbor looks asthetically pleasing we are not equipped to deal with many of our residents to the therapeutic needs if those individuals" it is so difficult to make this sort of decision for your loved one and I hope this review helps. Too often you don't truly know what the facility has to offer before you are moved in. Pay attention to the smells and how the residents look and are taken care of. Especially the make patients. Visit throughout the day. All the activities they list- I rarely ever saw any of those occuring. It is dark quiet. Staff often sitting in chairs on their phones. My father hadn't been shaved in months after having care plan meeting after.care.olan meeting. And he is very functional and independent Look at the food as well and accomodations of all the residents. We just moved my father out of state to a facility I am so thrilled.with. We really didn't know how bad this situation was until we moved.him out. I hope this helps at least one other family. Best of luck on this hard endeveor. There is good care. Keep looking.

MY LOVE ONE WAS THERE FOR 6 DAYS. THE FIRST DAY HE FELL 2 TIMES. 1 FROM HIS BED AND THEN FROM A WHEEL CHAIR. HE ENDED UP IN THE ER THAT FIRST NIGHT. WAS SENT BACK THERE AND HE FELL 4 MORE TIMES UNTIL THE LAST FALL WAS TAKEN TO THE ER AGAIN WITH A REALLY LARGE LARGE BRUISE ON HIS HEAD, THE ROOM WAS REALLY SMALL. IT WAS A SHARED ROOM. NOT CLEAN AND CLUTTERED. I COULD SAY MORE AND SHARE PICS THAT I HAVE BUT PLEASE DO NOT TAKE YOUR LOVE ONE THERE.

Spring Arbor is very disorganized. The staff is not properly trained. I moved my father from here. He was not taken care of like he should have been and also for his safety.

Would not put a dog in their. Father was in their for a month after he left I contacted dept of aging along with omnibudsman.

Horrible. Please keep your loved one away.