Spring Arbor Senior Living

My mother who lived in Beach House Memory Care for eleven months had a very unfortunate experience with this facility. Prior to COVID, I visited daily to make sure she was being cared for. On [date removed] VITAS Hospice confirmed that Mom was not allowed out of bed and was no longer provided meals because “she took too long to eat”. I immediately initiated a change in Hospice facilities and had her evaluated and moved to a Hospice House. My 4’11” Mom weighed 60 lbs, was extremely dehydrated and had extensive gangrene on both feet, bed sores on her backside and her teeth were rotted to the point of falling out. Mom died on [date removed]. Beach House never notified me that Mom was near death or that she was not allowed out of bed, & not being fed, however Executive Director, [name removed]verbally gave me 45 days from [date removed] to move Mom to a nursing home, as Mom could no longer “stand & pivot” and they could no longer care for her. BH staff was unaware that her pressure sores that began in [date removed] had progressed to gangrene. They are also refusing to refund rents paid but not earned, after her death. I could provide further details of incompetence but choose to end my review here.

The worst experience ! I went to visit a friends mother and father that were residents. (Notice I said "WERE") Only one registered nurse was available. I have never seen so many bad attitudes and part of the staff acted as old as the residents. No organization what so ever! The entire visit, over 2 hours, the ALARM SYSTEM went off and NO ONE attempted to turn it off. Miserable experience unless one is deaf. Im surprise the building is still standing---non supervised smoking area for the resident smokers and the smell is terrible! I really dont know how EMERITUS is still in business with all the law suits and monies they have had to pay out. No one should ever place their loved ones in such an institution ANON

Emeritus is not all it represents as far as quality. I found the staff at Emeritus-Pelham Rd., very manipulative with no regard to patients health. The money was more important and when insurance stops, the service basically stops. They were willing to discharge the patient at 8:00 at night to Home Hospice with a few hours notice to me. The Staff doctor/nurses were aware of the patient's poor eating habits but never administered fluids for dehydration was basically willing to send the patient home to die. I was told when the patient entered the facility that Medicare would pay for the first 20 days at 100% and 80% thereafter up to 60 days. I was given this information without them even reviewing the patient's medical plan. Therefore, the patient incurred a huge bill; but they wanted the funds for 20 days that why they accepted the patient; knowing this facility does not accept Medicaid and not willing to help secure a spot for this patient at a facility that acknowledge Medicaid. Stay away from Emeritus!

It was a horrific experience. We couldn't move my mom fast enough. People should ask for documentation and auditing about call button wait times, how staff is trained, ask to speak to a med assistant and ask THEM about their experience working there--how long have they worked there, what is the training process? (There was apparently NOT ONE at Waterstone), how is nursing coverage when the lead nurse is out? How can you get in touch with NPs with questions or concerns about your loved one's status. Who preps and serves food? The food was horrible.

They have a horrible response rate to residents needing assistance .... if onsite long enough you will hear the buttons never being answered for long periods and nursing staff bringing children with tablets to work .

My loved one was sick with an infection and they sent her out to the ER and they said she had a stomach virus and sent her back to Wickshire. My loved one called me the next day to say she still didn't feel well and was throwing up until the next time and that she needed to go to the hospital again. The girl is going to say that all they can do is send her right back. Long story short it took my mom to continuously throw up and her blood pressure to sky rocket in order to be sent back to the hospital and now she is sick there. More staff and better doctors to check on the patients would be an improvement. They could also have a cleaner facility and cheaper prices for their care.

The meals were okay. The staff didn't call me when my father fell two separate times. I had to find that out when I came into his room and found bloody bandages. They were also more interested in eating their food than they were helping patients. This wasn't at meal times. It was just during the day or evening. The head of the ward my family member was in didn't know pertinent information about my family member, nor did the facility nurse. I would not recommend this facility to others. On the face, it appears a nice place. They do not take care of their patients in a caring manner.

I showed up for what their Website described as an “open Wednesday “ I.e. tour without appointment. They had nobody available to do a tour. The (legally mandated) bulletin board in the lobby had a notice from the state indicating they had lost their license in [date removed], reinstated in February. They are not currently taking new patients. They also do not accept Medicaid patients. I assume this is because they cannot meet the requirements. I had checked on this place a year or two ago. Medicare had given them an advisory back then. I’m stunned and confused that “A Place for Mom” gives them such a high rating.

Think twice about sending your loved one to this facility. The staff don't take good care of the residents and their very rude. I would advise to definitely do research before putting your loved ones in this facility

White Springs is a beautiful facility, but that’s the only positive. While I could write a novel on the negatives, I’m going to focus my review on two primary issues from our experience with my father-in-law’s time at White Springs. First, the corporate, impersonal style of management. Secondly, the quality of care promised and the care actually provided. [name removed] , the Executive Director, is a horrible person to have in a leadership position. As someone who also runs a business, I’m astounded that she is in management. This woman is interested only in quota, and does a terrible job at hiding it. She will bulldoze you any time you try to speak. We had multiple phone calls with her as well as an in person meeting with her, a White Springs nurse, a hospice nurse, a hospice social worker, and a hospice doctor. After the meeting, we and the hospice team were ALL in agreement about [name removed]. We were dumbfounded. She was incredibly rude with no interest in what anyone at the table had to say.

We were not at all impressed with our tour experience at Spring Arbor of Apex. In fact, we took them off of our list the second we walked out of the facility into the parking lot after the tour. The facility was not clean, the residents did not look put together, it was just a bad experience from the beginning to the end.

Moved in our mom. Exec Dir was aloof and would not engage with family, never did. Food served doesn't match the menu at the dining entrance. Meals include still partly frozen chicken, room-temp soup, or odd dishes: lasagna with corn and a roll (??). Healthy fare was limited/unavailable. No attempt at dietary balance. Caregivers try hard, but appear over-tasked. Moms medications would be missing, took forever to order (the Exec nurse has zero expedite for quality of life needs/meds), or overlooked on the med cart. Exec Nurse was emailed 3 times in 2 months, and never acknowledged/returned an email. Mom had severe accident on her carpet, due to incorrect med dosing. We removed her 2 1/2 weeks later, and the carpet was never cleaned, despite repeated requests. We were even told by cleaning staff that "they didn't own a carpet shampooer". (!) Just the weirdest lack of care or concern from a facility whose job is to take care of elderly folks. We truly feared for our mom's life while there

Horrible

Not impressed

My loved one called the police, because they felt like a trapped animal. The med tech was withholding one of the medicine that was just to prescribed to him. The med tech stated to my loved one, when I was on the phone, that I don't care what your family says. I'm not giving you this medicine. They didn't give me a call to check on my loved one. I only received a phone call to pick up his items. They finally let my husband go check our loved one's room and they finally allowed my husband to pick up the belongings of our loved one. They were willing to have us leave some of my loved one's items. My loved one's heartrate was so high, due to the agittation from the community. The hospital let us know that he was on his way to Congestive Heart Failure. My loved one prior to him leaving with the police, he packed up his items and left it at the front desk. This is what the community wanted us to come pick up that night. My loved one only stayed one night, and the community still charged us for two nights. The community didn't smell like a nursing home, but didn't have a homey feel either. I did leave a voicemail, but never received a phone call back from the staff.

This place is disgusting, my mom had bed bugs all over her apt, the whole place is looking like it is becoming abandoned. The staff doesn’t care about your loved one. Folks don’t waste a minute of your time going there it is a mess .

Moving my loved one here was a very big mistake. I would never recommend Brookdale Greenville to anyone. It was nice when it used to be a [Removed], but not anymore.

I recommend giving this place at least 30-60 days to rectify some problem areas. They are on their fourth Director of Health Services and a third - temporary person for Community Services. The RNs and LPNs work for short periods and then leave for new opportunities. Communication among staff members and a smooth shift change is almost non-existent. Been open for over 10 months. 100 beds and less than 40 residents. Avoid Memory Care at all costs. Looking for a new place for our family.

My loved one was there for a short period of time. I would not recommend this place to anyone. They left him in soiled in his undergarments for over 12 hours constantly and then he got bed sores due to this. I had to take my loved one out of this place due to this. They did not take care of him. He was left with food in front of him during meal times, they didn't have a proper lift to move him. They would be picking him up and pulling on his arms and legs to get him up. They are understaffed and the staff they do have is temporary agency staff members. This place should be shut down!

Folks , if you are thinking about putting your loved one in here you better think again. There are a ton of roaches , bed bugs and worms in the community. I laugh at some of the good ratings they give them , it’s all coming from internal reviews. The residents are treated like animals , they will leave them in there rooms to rot , folks do yourself a favor and look elsewhere you will be happier and not break the bank also...