Spring Arbor Senior Living

This looked like a nice community when we visited. They offer rehabilitation services including a jacuzzi. The staff I met were friendly and the community is clean. This community is in a congested location and we did not think this would work for our loved one.

I really thought that this community was very nice. The people were very helpful and reassuring through the process. Residents were out walking around. The only issue that I had was the price it was too expensive.

They were always clean, and they had plenty of activities. The meals were good. They were able to keep up with medications, and any changes. Any time there was a new doctors appointment they were aware of it and made sure we were aware of it. Unfortunately there were items were stolen from the room. [removed]

My mom has been there for a couple of weeks and is slowly getting adjusted. It's terribly expensive, but it's where she needs to be. Most of her meals are provided and there is bingo. A friend of my mother's recently came to visit her there and I don't think my mom would've invited her if she wasn't happy.

We met some nice people at SA. The one thing we were disappointed in was the lack of activities once [name removed] left the Wednesday after Easter. [name removed] was great in memory care with mom. After she left they never replaced her and it seemed like they were sitting in front of the TV the majority of the time. There seemed to be a difference of opinion about whether they were going to fill that position.

Small apartment-bedroom consists of one full bed, my electric piano, a small closet, and some wall paintings. Hall entrance into small kitchen area with bathroom on one side & kitchen items on the other. Very small living room with 2 matching chairs, living room table with plants atop & beautiful cabinet containing valuable gifts over the years. Large window behind sofa.

Quality of care varies with available aides…some are there just for the paycheck and others truly care about the residents. When problems are brought to the attention of the Patient Care Coordinator, feedback is always promised but rarely given. Apartments need to be cleaned more often and trash emptied more often.

I will say I think there is room for improvement. I thought the activities they planned for the memory care patients during my Moms stay was lacking and looked better on paper. Also, having carpet in the common area or anywhere in the memory care side is a mistake due to incontinence. Being that memory care is right next to the front office, perhaps that is the reason for the strong air freshener you're hit with when you walk in the front door of the facility. I also think that the staff should be pushing water intake because that is essential to dementia patients but of course that would mean they would have to see to toilet needs more often. This is just a few things I saw that could use improvement. There are others. There was some confusion as to whether we needed to supply my Moms linens. The admissions office said no, that it would be provided. The staff in the memory care section said we did. They should be on the same page.

Waterstone is a beautiful facility with a lot of potential. During our time there, they were still refining their processes and routines. The aides and staff were kind, attentive, and eager to help, though additional training in memory care would have been beneficial. The facility itself was well-maintained, offering a clean and welcoming environment, along with good food and engaging activities. One challenge we encountered was the required use of a specific pharmacy, which added an unexpected cost of $[removed] per month. Before Waterstone, all of my mother’s prescriptions were fully covered by Medicare at no cost to her. Additionally, the pharmacy’s limited hours—Monday through Friday, 8 AM to 5 PM—meant that prescriptions called in after hours might not be filled until Monday evening. Since Waterstone requires all medications to go through their pharmacy system, this occasionally caused delays

The staff talks a good game. It did not work for my mother. They tried but just was not to be

Nurse aids have a problem about working not doing there jobs and on their cell phones and not doing what the family asked the aids to do by what to put on their love one. Room size are good but not good house keeping.

My brother past away and they charged him room and board even when he was no longer here on earth. Unfortunately, he was there for 3 days but it seems like it was a nice place until you talk about getting your money back for services not rendered.

They could improve on there nursing assistants and RN's that speak English, language barrier was an issue there nursing assistants just didn't want to be bothered

Overall. Med staff/caregivers were great. It is a much older population that we expected. The admin staff pushed her to eat in the dining room. There were several times where they said she had to. No other option. When she didn't, she didn't get a meal. It took us a few weeks to get them to leave that piece alone. Unfortunately, my mom just wasn't happy.

I actually lost my mother there [date removed] . She was doing well & to my shock she fell in the night on a Saturday fracturing her hip. I blame lack of care & supervision by the night/weekend staffing. The last few weeks of her life were very disturbing & surprising to me. Most of the personnel were ok, food not that great & a few had bad attitudes. The way I see it with my extreme "facility" experience residents are numbers filling the space. I found a few staffing that truly seemed to care. I would not take my mother there again. Would not recommend. Room for improvement.

What they could improve on would be the food and décor. Staff is great but food and surroundings are terrible. Old and dusty. I would not recommend this community to other families based on the experience I have had so far

They seem to do everything that needs to be done but sometimes have trouble following through with things we ask them to do. No complaints about safety or adequate care, though. The fact that they accept medicaid after 2 years was a primary factor in our choice.

Overall experience: ok, a lot of turnover... currently there is uncertainty, apparently they are under investigation, facility could be closed sometime this year. Friendliness: very friendly and pleasant staff Quality of care: overall good care... I think the more the family is visible and present, it impacts the overall care of the resident (I am there all the time) Food: mediocre at best... Activities: they seem to have a good amount of activities (my father does not attend) Value for the money: I think it should be based on individual needs-... I feel like I pay a lot for the room itself, my dad is very still independent and so he does not demand a whole lot of care.

The staff was all very kind and helpful, there were some billing issues that required us to really read the invoices carefully and reconcile the inaccuracies with the accounting office. It was totally adequate and met our family's needs at the time.

My loved one is currently a resident at Waterstone on Augusta and overall her experience at this facility has been okay so far. The cleanliness and friendliness are good. The staff, care services, activities and food have all been okay. Overall, the experience at this facility has been okay but I wouldn't say that it has been without issues.