Spring Arbor Senior Living

Management and staff here bend over backwards to make residents feel comfortable and at home. The building has gotten a beautiful makeover with new flooring and carpeting and we are awaiting new artwork! I would give this part of the review 5 stars but feel nothing is perfect and there is always room for improvement which management strives for.

My family and I have noticed high turnover in staff at the facility in Winchester. My dad has gotten to know many of the staff members, and they have moved on. It's evident there is a challenge to retain experienced personnel. My dad has consistently raised meals as a concern as well. To be fair, he is very picky, but he has stated many times that the meals "have gone downhill" especially dinner.

Staff is friendly and helpful. Lots of planned activities. But cost is high. I would recommend.

I loved how all the communities were set up based on the patient's healthcare needs unfortunately not all staff is educated on the patient's needs. We were often met with comments about. I never work in this community and I wasn't aware, keeping open lines of communication with the nursing director Helped us to get the care we needed for my father-in-law.

Food was a big thing for us. Mom stopped eating because she didn't like what they cooked. They also pressured her to go and eat in the dining room.

The staff are friendly. They are patient and attentive. They keep the laundry done and bed made. They have activities more so during the week. Mealtimes are very quiet. I wish the staff interacted more or would play music during meals. The mattresses aren't great. The Cottage is very clean and secure.

The staff is prompt and friendly. My studio is bright but small. Meals are a Cplus.

I feel Spring Arbor of Kinston was a nice place for my mom and the staff was wonderful. They explained everything very well when I toured their facility. Upon my visits or phone calls, they answered all my questions and checked on any concerns. They took great care of her and kept me well informed on her daily progress. They encouraged her to participate in group activities and checked on her often. They have a doctor there weekly and have them check on any concerns about patients they have or I had. The rooms and building were very clean and a nice size. The food was good. Mom was in the memory care unit there. She felt comfortable being there. I felt comfortable placing my mom there and would highly recommend this Spring Arbor of Kinston to others. I looked at a few places in elsewhere and were not satisfied with them and am thankful I found Spring Arbor of Kinston.

The one thing that needs to be improved is the Med-Management Company they use - Guardian - located in NC. They are totally incompetent to be managing medications. I have spent hours on the phone with Guardian trying to get the correct meds & vitamins going to the correct person. Waterstone charges $[removed] a month per person for this service, which doesn't include the cost of the meds. Definitely room for improvement in this area. Mostly I like the room layout, with plenty of storage area. I also appreciate that the directors are not pushy to get my folk's into memory care.

The facilities appearance is beautiful. Great staff. Medication management has been a hassle. Meals are not always great.

Every one of those would be a 4+ or a 5. I am very satisfied and feel this is the best place for him. What we like the most about Rosewood Village is their very caring staff who seem to genuinely live/love their charges. Very helpful administration.

This is a special place. So grateful we found it. Advocacy for your family member is important for any facility. The activities and the people who work so hard make it extra wonderful! Admin can be hard to get responses from but everyone here works hard and are nice.

Mom is staying active, she says the food is good. The staff is professional and friendly. Someone did break her TV, they replaced it until I got her a new one, but I did not find out about it until I visited mom.

I like that they check on the residents often, it's all inclusive, and have chauffeured shopping trips. They could improve on medicine dispensary.

I liked that the weekday staff had low turnover. In general weekday staff was better/more helpful and knowledgeable than weekend staff.

Love everything about the facility except for the food. Great staff, beautiful apartments but my dad hates the food?? Conveyed concern in a meeting but nothing has changed. Many residents complain about the food

They sent me a bill for over $[removed] & my mother hadn't moved in yet. They did make some changes & got it down to just over $[removed]. It was due to the clock starting. They seem really slow on taking orders & serving meals. They seem to be true with checking on her twice a day & twice at night. There seem to be plenty of medical people checking on her.

My brother was very comfortable in his room. He enjoyed getting out for his meals and socializing. He commented many times to me about the kind and caring staff.

The facility overall was a good place. Clean, friendly, good to residents. The bad points are as follows - food so so, communication was not good at all. Returned calls were not consistent and I would have to call numerous times to get a response. Residents would go in and out of other resident’s rooms and take things, which we would then have to replace.

We were attracted to them because of the room layout & size & location from my house. My parents are definitely high maintenance, which is not the case for many. Yes, I would certainly recommend Waterstone to others.