Spring Arbor Senior Living

Unfortunately the manager didn't show for our appointment. We were given a tour by the architect who seemed knowlegeable. The Manor isn't finished yet but will be very much like the one in Bondurant. Very pretty. Nice rural neighborhood.

I was very impressed with Windsor Manor in Vinton. My parents were impressed too.

Her place is opening in Jan. Larger rooms than the 2 I mentioned in Sterling. Free transportation to doctors in Leesburg.

Overall, the facility is ok. Staff is a hit or miss. Some are great and some not so much.

I'm thrilled with the place. The cleaning has improved. It's a smaller facility, which is good because the last place was larger, and dad would get lost. The staff is pretty good. There is not too many complaints with food. The activities director is amazing. It is a little pricier than other places but worth the value. Overall, it's a great place, dad is very happy. Also, the activities director is awesome-very musical, and has music sessions with individual residents. One other thing, my dad loves the bus tours.

When we toured with Beach House they were getting ready to do a commercial for the facility so all the upper management was there from other states. There were so many people there any everyone bombarded us and they were way over the top. It was a beautiful place but there was so much going on that it was a turn off for us.

The apartments are spacious and lad out well. The dining room is has plenty of room for wheelchairs, walkers and people to move around in. Overall the facility is pretty and welcoming. I can't say I'm happy with the medical part of this facility. You need to go with there provider to package the meds in a push pack. Our father was given the wrong medicine and the wrong amount on a number of occasions. Because dad is a veteran and he's med's are at a discount it is more of an expense for us to go though there provider. Dad is for the most part happy there.

I really thought that this community was very nice. The people were very helpful and reassuring through the process. Residents were out walking around. The only issue that I had was the price it was too expensive.

This was a nice community and we enjoyed the tour. The people were super nice and helpful with getting us around. The community was clean as well. We just thought that this was not the right community for mom.

My mother in law was in here for rehab and it was fine, she struggled with it in the beginning and fought it tooth and nail, she did not want to be there and did not want to cooperate. Towards the end she started to cooperate and got to the point where they couldn't do anymore so she had to leave. There were some exceptional staff members, the night nurse (I wish I could remember her name!) was as sweet as could be, and then there were just some others that were just okay but I wouldn't have anything negative to say about them. I think the one thing that bothers me is she's diabetic and she'd go out to the dining room and they would bring desserts out and put them on the table so of course she would eat them. Since it was skilled nursing, you'd expect the nurses to pay attention to those things and the whole time she was there her sugar level was extremely high because no one was paying attention to what she was eating, we didn't feel like she was being watched enough.

My mom has been there for a couple of weeks and is slowly getting adjusted. It's terribly expensive, but it's where she needs to be. Most of her meals are provided and there is bingo. A friend of my mother's recently came to visit her there and I don't think my mom would've invited her if she wasn't happy.

The staff talks a good game. It did not work for my mother. They tried but just was not to be

Nurse aids have a problem about working not doing there jobs and on their cell phones and not doing what the family asked the aids to do by what to put on their love one. Room size are good but not good house keeping.

My brother past away and they charged him room and board even when he was no longer here on earth. Unfortunately, he was there for 3 days but it seems like it was a nice place until you talk about getting your money back for services not rendered.

They could improve on there nursing assistants and RN's that speak English, language barrier was an issue there nursing assistants just didn't want to be bothered

Overall. Med staff/caregivers were great. It is a much older population that we expected. The admin staff pushed her to eat in the dining room. There were several times where they said she had to. No other option. When she didn't, she didn't get a meal. It took us a few weeks to get them to leave that piece alone. Unfortunately, my mom just wasn't happy.

I actually lost my mother there [date removed] . She was doing well & to my shock she fell in the night on a Saturday fracturing her hip. I blame lack of care & supervision by the night/weekend staffing. The last few weeks of her life were very disturbing & surprising to me. Most of the personnel were ok, food not that great & a few had bad attitudes. The way I see it with my extreme "facility" experience residents are numbers filling the space. I found a few staffing that truly seemed to care. I would not take my mother there again. Would not recommend. Room for improvement.

They seem to do everything that needs to be done but sometimes have trouble following through with things we ask them to do. No complaints about safety or adequate care, though. The fact that they accept medicaid after 2 years was a primary factor in our choice.

Overall experience: ok, a lot of turnover... currently there is uncertainty, apparently they are under investigation, facility could be closed sometime this year. Friendliness: very friendly and pleasant staff Quality of care: overall good care... I think the more the family is visible and present, it impacts the overall care of the resident (I am there all the time) Food: mediocre at best... Activities: they seem to have a good amount of activities (my father does not attend) Value for the money: I think it should be based on individual needs-... I feel like I pay a lot for the room itself, my dad is very still independent and so he does not demand a whole lot of care.

The staff was all very kind and helpful, there were some billing issues that required us to really read the invoices carefully and reconcile the inaccuracies with the accounting office. It was totally adequate and met our family's needs at the time.