Spring Arbor Senior Living

Carol Hull was GREAT - and was caring and attentive during the difficult process. We did select one of her recommendations and it was very good. Sadly, my father passed away this week, but he was able to spend his time well taken care of. Also, wonderful team at this facility - truly caring and helpful.

We recently placed John (Parkinson's and dementia) and his wife, Jane, (profound dementia) at The Shores of Lake Phalen. They had been in independent senior living for several months (many issues) and were moved to Shores in April, to assisted living. Still many issues. Shores advised Memory Care where they are now. Now they are closely supervised and guided. Nurses manage their meds, and they have the in-house Bluestone medical program. We are very impressed and grateful for the compassionate leadership from all the staff at the Shores.

What we like the most about the community is that they know who the residents are and call them by name and yes, we would recommend White Springs Senior Living to other families.

What we like the most about the community is that the staff make my Mother feel loved. The young girls and guys that wait on her daily treat her like she is special. They keep her room clean and they allow her to keep the temp at what she pleases.

What we like the most about the community is that I always felt welcome as a visitor. Yes, I would recommend Spring Arbor of Apex to other families based on the experience so far.

Very happy with it. They were most supportive when my sister passed away there. Staff cared about each individual. And knew what they liked and disliked. Very friendly. Yes, I would recommend The Shores of Lake Phalen to other families based on the experience

We initially chose his facility due to first good impressions and the great location. The facility is good but it lacks a culture of excellence.

It's a lovely place. My husband's parents are adjusting well and participating in a number of activities, and are receiving good care. It's only been about [time frame removed}, but so far so good.

My mom was only there for two weeks but I would send her there again The facility is very nice, central location and the staff are involved and kept my mom engaged.

Location, atmosphere, overall standards and environment.

The managers are extremely caring and dedicated. They made the entire move in process smooth. Both my mom and sister with open arms, and they were extremely responsive to questions I had. Facility itself provided an excellent option for both my mom and sister to continue living together while also having their own small, private spaces. There were some challenges transferring prescriptions and medications, especially for my sister, who has a seizure disorder. It took longer to settle those than I would have liked, but I don't think that is anyone's fault. As with other assisted living facilities with which I have some experience, I am concerned about differences between weekday and weekend staffing. Specifically, I wonder about turnover and overall staffing levels. But I know that some turnover and short staffing are concerns throughout the industry. I am confident that Spring Arbor's management is aware of those kinds of challenges. With respect to food, I have not eaten there, myself. But my mom and sister report the food is generally very good, and there are options in case they don't like what is on the menu.

Spring Arbor and Homewood were our top two choices. SA had availability when we needed it. Have had some issues with the "bulk account" for TV, which is included in the cost and provided by Comcast. The "boxes" are old and prone to problems. Also had hassles getting a landline phone installed as no one at SA knew what to do (how to work with Comcast). Staff are friendly and helpful in general.

The facility is nice but you still have to constantly check that the staff is doing for your loved one what you have told them or expect to be done. Especially if your loved one has confusion. I will talk to specific aides about what I want done but when I come back someone else is working and has no idea what I am talking about. Transportation for a resident to the doctor is only available on certain days.

When they changed ownership, they lost lots of nurses and other staff but now that they have regular staff team again, it is a good place to have my Mom. She is very happy there and loves the food and always says that everybody is always willing to help and always nice to her.

A memory care unit is hard to evaluate. I was impressed with several members of the staff. The staff/client ratio was the best I could find. The facility is very clean, meals were well prepared. I felt more supervision was needed with walking for my loved one. I would overall recommend because I could not find a better facility with the kind of ration in the area - the max they take into their memory care unit is 15

Overall, I would give Spring Arbor - Rocky Mount a rating of 4.2 and I would recommend it to others. Most importantly, the quality of care was good. On the down-side, staff engagement level with residents was not quite what we had expected. Another area for possible improvement was billing. It seemed more complicated than it needed to be. Overall, I would suggest as a fair balance between quality of care and price

It would be so nice if all memory care facilities had a higher ratio of caregiver to patient, but I don't think that's realistic. There is less structure on the weekends and I would like to see that improve. If I ask for something or mention a need, they are fairly quick to respond. Overall, our experience has been good.

The building seems very clean and bright. The staff always greets me and knows and comments on my Dad's progress with walking. They seem to actually pay attention and care about his well being. He doesn't participate in many activities, but he does appreciate the availability of Catholic Mass. Onsite PT is very helpful to him, plus the ability to use exercise equipment on his own time. He is very happy with the food. Just a small critique of the food service is some days he waits to be served for 20 minutes or more. I would also mention due to the timing of staff changes our semi annual care team meeting was missed. I had to ask for a re-evaluation to get his level of care score lowered. They did do that, which saves him money every month.

Our Mother has recently become a resident of Spring Arbor and we couldn’t be more happy. Everyone, both staff and residents, are so friendly and going out of their way to make her feel comfortable and a part of their community. The quality and level of individual care exceeded our expectations.

They don't pay their employees enough to keep them and have constant turnover. That doesn't lead to personal relationships with patients or their families. The off shift needs more supervision. Several employees there confided in us that they would sometimes miss a weekly paycheck. I don't understand how that happens. They have some good people working there that don't feel very appreciated leading to apathy in patient care. It was by far the nicest facility that we looked at in our search