Spring Arbor Senior Living

We are very happy with our experience. My loved one wanted to be in a smaller community and it has a homey feel to here. It isn't a hotel like. It has been really good as my loved one is enjoying their time here. The food has been good and reliable and this is a plus. The staff are friendly and easy to ask questions to. There have been times that I have had to track answers down; however, once I have been able to do this they were able to provide complete answers which I am happy with.

We chose The Gables on Pelham because of the very convenient location and the cleanliness, it felt more like home. It does seem like one big family, the residents are all very polite, happy and smiling when we go to visit. They are very engaged as well and offer a lot of activities. They have things like entertainment that comes in, crafts, bingo, today in history classes, etc. I would definitely recommend the facility to others.

We chose Spring Arbor because we thought it was the best option for my mom with all things considered. They have a very friendly staff and they are all super helpful. The location has also been great for our family and we have easy access to her which is what we were looking for. We would recommend Spring Arbor to other families looking.

It's a good facility. I think they're a little short-staffed right now, and because of that, response times are slower. But the staff that are there are friendly. I rate the facility itself highly as far as cleanliness. The food is good and seems more like home cooked. And they have plenty of activities - they go on some outings, have movie nights, devotional/ church services, happy hours, crafts, etc.

The staff at Spring Arbor really helped us out during a difficult time, so based on our experience so far we would recommend this community to other families. They have so many different activities for the residents to participate in.

The meal was ok and it felt more like take out food. It seemed more like produced off site for the residents.

They have wonderful activities at this community. If you get bored here it is going to be your own fault. For the price I do feel like there should have been more offered like help with bathing if needed. You have to keep close tabs on this community. I would drop in at different times to see how things are going and also I keep a eye on my loved ones medicines to make sure they are getting what they need to be getting.

We chose Spring Arbor because they are close to our home and it is easy to get here. It also has a very good reputation in this area. When I have been here to visit, the friendliness of the staff to the residents really sticks out to me. It is very clean and bright and cheerful. They are short staffed, some of the shifts are great but through the night is where the care is not so great. Overall I would definitely recommend them to others looking.

This was a great community I just felt that there was another community that was a better fit for my loved one. This community was also on the bigger side and I was looking for something not as big and more homey feeling for our loved one.

Make sure you have a companion for your parent or loved one. You can't just leave it up to White Springs to keep them stimulated all the time. They've had a lot of turnover in staff. I liked the prior staff, but I'm still waiting to see how the newer staff are. I think it's good for what it is. I don't think any of these care places are awesome, but it's not bad here.

From what we can observe, the staff appear to try to meet the residents' needs, but we feel that that they are understaffed. And we feel that that affects their interaction with the residents. They are not as interactive with the residents as we had hoped they would be. They were the least expensive place we looked at though, and we would still select them again. They appear to be trying, and if they had more staff, their efforts would likely more effective. Even with the current understaffing, if we call something to their attention, they get on it immediately to resolve the issue.

The cleanliness of the community is great, it is very clean. The meals and dining service has actually been really good, our loved one has certain dietary restrictions and the staff have really worked well with her. From what we can see of the activities they have a lot going on, and they have really nice courtyards.

Our family had an in person tour and everything was good, we really liked the way the community was set up but the only difference was the price which is why we went with another community.

We liked it this community a lot, and it is brand new.

I would recommend you definitely check this community out. The care is a lot better than a previous community for less money. The staff are good when you are able to get to them. I believe the response time could be better from the staff when leaving a message about my loved one care's.

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.

The community does a good job engaging residents and having activities for them to do. I feel that you should definitely look into the community and see if it would be a good fit for your loved one. The value is very good also compared to other communities.

Overall, we're pleased. Like with any place, we've had some issues here and there - with the laundry, and a couple of times they confused our loved one with another resident [removed] when they approached her about a medical issues. I think they've had a lot of staff change in the last few months, which is maybe where the confusion has come in. But we like the convenience of the place. And overall people are nice, including the residents. Our loved one seems pleased with the new chef. Communication can be lacking a little at times between staff and resident. But overall we're very pleased.

This could be in part due to Covid, but the transition from start to finish was very confusing because we couldn't go in and see the room before we moved our loved ones in. So we had no idea what to anticipate. And then once we moved them in, it took a while to rearrange furniture and things like that. Because we weren't able to go in and meet the staff, we weren't able to discuss our concerns or our desires for our relatives from the get-go, or talk about the nuts and bolts of things. For instance, no one told us we would be responsible for providing soap, toothpaste, toilet paper, etc. There were a lot of those little things to iron out. That being said, the staff has been extremely responsive to all of our questions and concerns. It just took a good 2-3 months to really get settled in. And there are still little things to double check, but overall it's been a good experience. The one concern I have is the room itself is not all that neat and clean. There was dust in their room when they first moved in, and it's still there. The facility in general looks very neat and clean. It's just the rooms that haven't been up to my cleaning standards. But the woman at the front desk knows me by name. She's quick to help out when I ask or get me to the correct person. One of the personal aides has given me her cell phone number and said call anytime. Same with one of the laundry staff. The doctor on staff is very friendly and responsive. We're still trig to figure out the accounting online, but that's likely our issue. Overall, it has all worked out well. If we ask them to do anything, they do it, which has been nice. I really feel confident that our loved ones are well cared for. And my loved ones say they're showered with attention there. They've been content there right from the start. I've also appreciated that there is a base rate for the room, and then another rate for the level of care. So if you have two loved ones with different levels of care, they can stay together.

Our experience there was very short, but the staff was great in preparation for my loved one's entry, and also very attentive while she was there. They were particularly attuned to her medical condition. Which is why we were there for such a short time - she ended up needing transferred to the hospital. From what I saw in that time, it looked pretty clean. There was nothing bad that I saw. They seemed to have a good, full calendar of events for the residents, and they seemed to be actively trying to get them engaged as far as memory care goes.