Spring Arbor Senior Living

There is a complete family feel at this community. The residents feel like they are part of a family and that family cares for them. The residents are happy and eager to participate. Staff is very accessible to the family which has meant a lot to us. They have good communication and keep us well informed. Rooms are all studios. Residents like the food and they have a menu to choose from. We feel secure with him at Brookdale. They have been very proactive in his care, they have great follow up.Doctors and PA’s are available every week to residents.

My sister-in-law has been in assisted living at Spring Arbor for 11 months. It has become home for her and she has made friends and feels very comfortable there. The staff is friendly and the care is excellent. They have activities of which she has been a part. She is confined to a wheelchair and the aides are always available for her. I am very pleased with the facilities and the staff.

This community was our second choice. The community we chose was a little closer to family. The staff we met were very kind. The community was clean they allow pets and they seem to offer some nice activities.

I am happy with the community and the staff. The community is clean and always maintained. I am glad to know that she did get involved with the activities that are offered. This is a great community with excellent care. I would recommend other families to this community for a good value and care for there loved one.

The director we met with was fantastic. I spoke to numerous residents along our tour and each of them said how much they love it here. It is an older community and was not quite as bright and cheery of an environment as the community we chose. I think mom would have liked it because she is very social and everyone there was very pleasant both staff and residents. They had lots of activities and good pricing. If this community was maybe a little closer to our home we would have chosen it. I felt that this was a warm and caring place for a loved one.

Mom was being discharged from the hospital and we had to move fast. The Shores staff were friendly, helpful and very courteous. Mom has gotten excellent care overall. The place is very clean, there is lots to do and the food is excellent. Mom really likes it there. All the staff have been excellent except for the activities director who told me bluntly that my Mom belonged in memory care. I told her I was having her tested and would let the professionals decide. She was abrupt, judgmental and unfriendly toward us. She is the only staff member who has seemed insensitive to Mom's needs.

My Husband and I were VERY impressed with the over all tour of Windsor Manor in Grinnell Iowa. When we took My Mother for her visit it was truly a wonderful experience for HER and us. Mom's comment was "I'm NOT going to MOVE from my present apartment. I'm happy here, and like it." SHE was totally not for a tour needless to say a move. We toured on Tuesday afternoon, and she told us she would move. I didn't let her even think it over. Packing up her old apartment started that afternoon and we moved her the following Saturday. The FOOD is very tasty, people are SO HELPFUL, offer to help us in any way they could. Mom has been there for 1 month and is TOTALLY Happy. My family is so HAPPY and PLEASED with every thing and everyone. We are very THANKFUL and Lucky to have this kind of assisted living area for our loved ones. I am and will continue to promoted Windsor Manor----We are at the age where our friends have parents at the age of needing this kind of wonderful facility. I would be more then happy to talk to any one considering assisted living for their love ones. Giving Mom a beautiful wreath for her door made her so HAPPY and WELCOMED.

We have been at Emeritus for 2 weeks and find the staff and care givers friendly and helpful. They seem to provide services programmed for the individuals' needs. As we settle in we will get a better idea how it suits us. So far great. There is a merger with Brookdale as of August and we will have some changes -hopefully smooth ones.

We recently placed John (Parkinson's and dementia) and his wife, Jane, (profound dementia) at The Shores of Lake Phalen. They had been in independent senior living for several months (many issues) and were moved to Shores in April, to assisted living. Still many issues. Shores advised Memory Care where they are now. Now they are closely supervised and guided. Nurses manage their meds, and they have the in-house Bluestone medical program. We are very impressed and grateful for the compassionate leadership from all the staff at the Shores.

Food was a big thing for us. Mom stopped eating because she didn't like what they cooked. They also pressured her to go and eat in the dining room.

He was only in Assisted Living for 2 weeks. Is currently in Skilled nursing. We have been happy with both sides of the facility. The caregivers are very nice & patient with the residents, particularly in skilled nursing.

The staff are friendly. They are patient and attentive. They keep the laundry done and bed made. They have activities more so during the week. Mealtimes are very quiet. I wish the staff interacted more or would play music during meals. The mattresses aren't great. The Cottage is very clean and secure.

I feel Spring Arbor of Kinston was a nice place for my mom and the staff was wonderful. They explained everything very well when I toured their facility. Upon my visits or phone calls, they answered all my questions and checked on any concerns. They took great care of her and kept me well informed on her daily progress. They encouraged her to participate in group activities and checked on her often. They have a doctor there weekly and have them check on any concerns about patients they have or I had. The rooms and building were very clean and a nice size. The food was good. Mom was in the memory care unit there. She felt comfortable being there. I felt comfortable placing my mom there and would highly recommend this Spring Arbor of Kinston to others. I looked at a few places in elsewhere and were not satisfied with them and am thankful I found Spring Arbor of Kinston.

This is a special place. So grateful we found it. Advocacy for your family member is important for any facility. The activities and the people who work so hard make it extra wonderful! Admin can be hard to get responses from but everyone here works hard and are nice.

Mom is staying active, she says the food is good. The staff is professional and friendly. Someone did break her TV, they replaced it until I got her a new one, but I did not find out about it until I visited mom.

I like that they check on the residents often, it's all inclusive, and have chauffeured shopping trips. They could improve on medicine dispensary.

I liked that the weekday staff had low turnover. In general weekday staff was better/more helpful and knowledgeable than weekend staff.

The staff always seems friendly to the residents calling them by name, saying hello when they see them throughout the building. Whenever I take her out, they tell her to enjoy her day and always say welcome back when she returns. When she had to go to skilled nursing side after a trip to the hospital, they checked in her and shared that they and the other residents were looking forward to her coming back to AL. The facilities always look and smell clean whenever I visit. She says that breakfast is always good, lunch and supper she doesn't always enjoy. However, they do have other options available if she doesn't like a particular meal. There is no place like home, but I feel that she is safe there and being taken good care of.

Love everything about the facility except for the food. Great staff, beautiful apartments but my dad hates the food?? Conveyed concern in a meeting but nothing has changed. Many residents complain about the food

They sent me a bill for over $[removed] & my mother hadn't moved in yet. They did make some changes & got it down to just over $[removed]. It was due to the clock starting. They seem really slow on taking orders & serving meals. They seem to be true with checking on her twice a day & twice at night. There seem to be plenty of medical people checking on her.