Spring Arbor Senior Living

Wickshire is a good and beautiful place and we are very happy with our loved one being there. Everyone is very nice and they keep it extremely clean. Our loved one is hard of hearing and has a language barrier so sometimes there will be small confrontations, but the staff does a great job staying calm and respectful.

They have been wonderful to work with. We had to get our oved one in quickly, and they were willing to accommodate us with that. They were also willing to allow our move-in on a day that they don't usually allow move-ins. So they were very willing to work with us and help us out in any way that they could. We've had very positive interactions with the staff. They've been working diligently to get our loved one to take her medications and encouraging her to participate in activities, which they seem to offer a lot of. I would like for the staff to get back with us a little quicker when we call, but that could just be that we're anxious for an answer right away. The facility is newer, only about a couple of years old, so it's very up-to-date and modern. The décor reflects that, and the rooms are fresh and clean. I feel as though it also caters to the families. While we can't go in and visit now, at some point we'll be able to. And there are a lot of locations to sit and visit. They also have a lovely lobby area with a piano, which is great.

The is a great facility and charming interior. The security was excellent and the cleanliness impeccable. They had many activities going on and the patrons involved. The menu was excellent and was offering many great choices.

They've been excellent so far, and I would definitely recommend them. It just depends on your loved one's specific wants and needs. One thing Spring Arbor has that I didn't see at other places we looked into is a music therapist who plays the grand piano several times a week. There's quite a crowd of people who like to come for those performances, and it's really nice. If the staff suspect a health issue, they contact my loved one's doctor and take the necessary actions. They stop by her room to take her to meals. They offer a lot of activities, although I would like to see more geared toward older residents. They offer scenic tours once a week, and they help my loved one sign up and then come and get her when it's time to go, which I thought was very nice. All the staff I've interacted with have been great. During the pandemic, it's been more difficult to visit. We're not able to sit outside with the other residents, but they've arranged an outside area where we can visit just the two of us, which I appreciate. And I feel like we're getting an excellent value.

I would tell others that it is the best community. I've looked at all the communities in the area, it is the best value and best care in the area. The staff and training make a good place. The atmosphere makes it feel like home for the residents and families. They get to know all about the residents and what they need. They are very understanding of each resident and family and how it relates. This allows each resident to feel love and to be comfortable within the community. I have had the pleasure to visit at different times of the day and see the entire staff in action. Regardless of the resident's level of ability the staff encourages the residents to participate in the activities offered. The food is standard, American fare. It is tailored to what the residents will eat. They do know what the residents prefer to eat. This allows the community to try to individualize the meals to each resident taste. They are opening two more memory care cottages. I'm excited to have the opportunity for my loved one move to a new cottage.

We had a virtual tour, where a person did a nice walkthrough so we could see pretty much everything in real time. It was a big facility, and I thought it looked clean and nice. They gave a lot of information. I was impressed with how concerned they were about the residents and the care they provide. The sales person was very positive with a lot of energy. They were a little more expensive and farther away. If not for those two things, they would have been in the running for sure.

Spring Arbor has been great and she seems to be doing very well, they are taking great care of her and are very flexible and accommodating. We have nothing but good things to say about them. The facility itself is very nice and clean, the people are friendly, helpful, and concerned about their residents. They really go out of their way to try and encourage her to participate in the activities that they provide. We are very pleased with our experience and I would highly recommend them to others who are looking.

The community is very accommodating, my loved one seems to be very happy. I would recommend this community to others based on my experience. The community is neat and clean and the staff is very friendly. My loved one also really likes the food.

We chose Spring Arbor of Winchester because of recommendations from people who had experience with them and we thought it would be the best fit for my wife. I have no been in her room yet because of covid, so they are not opening that up until the 10th June. They have been really good with communication and I would definitely recommend them.

This is the place to be for your loved ones. The staff, cleanliness, friendliness all stand out. When you ask for something it is done in a timely manner. The way the staff treats the residents is great. The meals are well balanced for your loved one.

Great. Very well laid out and lots of activities. Top of my list

It is a very nice, warm place. The staff is wonderful and caring. It was a very friendly place. My loved one was here for a short amount of time. The staff was kind and generous with my loved one. Due to medical conditions we had to bring hospice in, and it made it so helpful for the end of life of my love one. The community supported me through this difficult time. I was totally pleased about this community especially seeing it sight unseen.

This feedback is based on one visit to Spring Arbor for a tour. My father, who is looking at assisted living options, chose to begin his search at Spring Arbor. My siblings, my father, and I were met at the entrance by Cathy, who hosted our visit. After a quick temperature check and answering a few questions to help determine if we posed a Covid risk to the residents Cathy led us to a conference-type room where she introduced us to the Spring Arbor community and its offerings. We found her to be very professional, well-informed, and able to relate to my father patiently, without being patronizing. She was thorough in answering all of our questions and in addressing our concerns. The areas of Spring Arbor we visited were nicely decorated and seemed to be very clean. A number of residents were out and about, and several were participating in a craft activity in the community room. Our initial impression of Spring Arbor is positive, especially as compared to two other assisted living facilities we toured several years ago. My father had planned to visit another facility before making a decision, but after seeing Spring Arbor he paid his application deposit.

We chose Spring Arbor because of the location to family and just the overall interaction with the staff during our tour. They went out of their way to make the move in transition easy. We get emails regularly and with covid they have been doing more frequent communication if anyone tests positive, so they are really on top of that. They also text me every now and them from staff with pictures or updates on my mom, they are very engaged from what I have seen. We haven't done much with the facility other than arms length transactions because of covid, but they have been wonderful and we have been very happy. I would recommend to others looking.

I would highly recommend the community. There has been no COVID cases here. The staff are prompt in answering the phone. They are quick to find answers for questions over my loved.

A very useful virtual tour. Saw an actual vacant room in the assisted living section - adequate space, good arrangement for kitchenette w/microwave & stove, bathroom. Saw the various activity/common areas - plenty of space for a variety of activities. Saw dining room and a sample menu. Facility all on one floor, lots of space to walk. Staff seem friendly, but taking good precautions to prevent COVID infection.

The community takes covid seriously but will go out of their way to be accommodating. They take the safety of the residence very seriously. The community is neat and clean and I would recommend this community to others

We were able to help my loved one fix their room up. Due to the pandemic we only had a brief period of time to see our loved one under controlled circumstance. The staff has been good at giving us instant and constant updates of our loved one. The welcoming of my loved one was amazing! You can tell they put their residents first.

The community went above and beyond to take care of our loved ones. The community had a good covid plan and did an amazing job keeping the residence safe. I would definitely recommend this community to others

We chose Spring Arbor of Crofton because of where it was located as well as it looked like a newer facility. My mother is in a 1 bedroom and we are very happy with the size of the room. The activities director is always engaging my mom to do activities and she has just been wonderful. We are very pleased with the knowledge and helpfulness from the staff members and would highly recommend this community.