Spectrum Retirement

Mountain Park Senior Living is a relatively new community, only 18 months old, so they have had a few growing pains. Overall, I would say they do a very good job of providing a wonderful environment for independent senior living. I have no experience with their Assisted Living or Memory Care units, so will not address those areas except as they impact the independent living residents. Mountain Park provides beautiful and functional common areas and comfortable apartments for their residents. They offer a wide-range of activities to engage residents. Many of these are simply groups of residents with common interests coming together, such as card groups, craft groups, book clubs. Others like movie nights, monthly mystery bus tours, day long trips to area attractions are organized by the activities, or fun department. Each resident has "lifeline" cord in their personal bathroom and one to wear. Within a 10 mile radius, they provide transportation for doctor appointments, church, grocery, drug and department stores on a scheduled basis. Special arrangements can also be made for personal errands within that 10 mile radius. There are a few issues to note when considering Mountain Park. If you are looking at an apartment on the second or third floor, please know that the elevator on the independent living side of the building has been out of service multiple times in the past few months, over entire weekends more than once. There is only one other elevator, located on the assisted living wing, meaning it is used extensively. This often causes long waits or people struggling with stairs that should be on the elevator! The most contentious issue seems to be the dining room, where residents have expressed many concerns from portion size to selection. Some selection issues are due to personal taste, others to medical issues affected by available choice, others to simple nutrition concerns. For example, a recent meal choice included sides of corn, pasta salad, potatoes, all starches, with no green vegetables available. I have personally been there when there were simply no entrees, except a salad were available for two people at my table. everything on the menu was either fried or loaded with sugars and/or sodium. One of the other concerns I have heard voiced more than once is they run out of items before service hours are half over, and often are out of them for several days. I was there once when they ran out of two of their "standard" salad dressings. I was told by a resident that they had been out of them for at least three days by then. My loved one says the quality of the food served is dependent on who is cooking. One comment I have heard from several residents is that they wish the woman, Linda, who runs the bistro had the supplies to make daily salads with fresh greens. They believe she is excellent and attempts to accommodate individual tastes, but has very limited resources to work with. Overall, I would say they do a good job and provide a fairly safe, friendly environment. They simply need to clear up the elevator and dining room issues to be an excellent facility.

It was a nice place and the residents were nice, but they didn't really do what they told me they were going to do and my aunt was unhappy so I had to move her out after just 2 1/2 weeks

the housekeeping is not to the level that they tell you. and there is a check in button they said the residents press everyday but that is not accurate at all. the staff listens to the residents about their concerns and needs and they are kind. they hired a new event coordinator and she is doing a good job hosting events that are high interest

I am answering for my aunt who passed away in March. She was there 6 months. The good was hood until the chef quit and then it was not. When she entered there was a daily check in system for independent living. That went away so there was no longer a safety net. In February she fell and laid on the floor for 5 hours before a maintenance man heard her. An ambulance was called. I did not receive a call from the facility but ftom the ambulance crew. My aunt died without going back to Green Oaks. Nobody from the facility ever reached out to me. Would not recommend this facility. The grounds were beautiful and the staff was nice enough but detached. As a family member I was increasingly uncomfortable with safety issues and we were beginning to explore other options for her prior to her fall and subsequent death.

He loves his apartment but is unhappy with the food. He says a lot of the food is unhealthy and they run out of the specials super early. He has also said there is a high turnover rate with staff.

The rooms and environment are nice. The food is great. However, more staffing is needed.

The staff was friendly. My dad did not take advantage of the activities. He complained about the food being bland. I think it would be great for someone who did not assistance in their day to day living and could take full advantage of all this community had to offer. That was not my dad's case.

Poor communication and response to emails. Lack of protocol from staff in contacting family members when incidents occur.

The staff in the front office has been kind and helpful. They are just struggling in the kitchen, which is a very important aspect of these types of facilities. If there was a title to give the review, I would put "needs a lot of help in the kitchen/food". Had we known this was a struggle we probably would not have chosen this place. But I do know that they are aware of it and they're probably working on trying to remedy it.

Food is the biggest complaint. Inconsistency in food quality and waiting staff is my concerns. Facility is adequate. Senior staff is all corporate. Staff is friendly but consistency of food quality and service is troublesome.

Rents increase significantly each year ($[removed]+ this year), yet the services provided (emergency services and staffing) are being taken away. Imagine elderly residents having to try to "save" other residents because staffing has been reallocated and common areas are no longer monitored for dangerous situations or likely accidents. Its unfortunate that the caring staff at these facilities have their hands tied by the corporate greed and willingness to toss out the old to make room for the new. It was just last year that my review of a spectrum community was given an excellent rating. It is unfortunate that they cancelled essential services and raise the cost to live their, so significantly.

We moved my mom to High Point about 3 months ago, selecting the facility based on location, cleanliness, and commitments to and "always open" dining room. We truly like everyone we have dealt with at the facility (although the dining room does have restrictions on when my mom can eat). There is onsite therapy through a 3rd party that has been a godsend for my mom. The issues I have are that we had problems on our initial invoice, and not only are most of them still not resolved, the subsequent invoices have duplicated some of the issues compounding the problem. At this point, there are about $[removed] in charges I have been told will be refunded, but still have not been after 3 months. From my mom's perspective, she has told us that the residents complain that the food doesn't change much from week to week, so she is very tired of eating the same things over and over. Also, while they have a shuttle bus out front, there are very few outings, only internal activities.

I was told to pay for the appt. and I would get money back when I left. I not only did NOT get my refund when I left, I had to go there repeatedly trying to get more than $[removed] refunded to me. I will never go back there again as long as the same people are running the place. For me it was a good location and I had the littlest appt. It was just fine.

My mom moved in 1 year ago. It’s a beautiful building however services have gone downhill. We were quite pleased in the beginning however due to the facility downsizing staff it has greatly affected their efficiency. The food quality is described by the residents as ‘sometimes edible’. The portions are extremely small. Based on the amount of rent, this should be minimum a 4 star place for these seniors to live. Their occupancy rate is quite low and understandably so.

This place wasn't for us. We gave it a year and moved to a golf condo that we are in love with.

My mom was there for about 3 years. While the facility itself is beautiful and well maintained, over that time, rent went up and service and food diminished. We found the food to generally be unhealthy options and not well prepared. Sadly, there are almost no options for outside food delivery in Anthem unless you are into eating pizza, burgers and Chinese. When they stopped doing check-ins and discontinued the emergency button service for independent living, it made live very difficult for us. Housekeeping in the common areas is good, but we did not find that most of the housekeepers did satisfactory work in the unit. There aren't many good options in the North part of Phoenix, but we would look more closely at alternatives before selecting this place today, knowing what we now know.

The staff can be hit or miss depending on shift. There are some staff that have the heart to deal with with dementia patients and know how to talk to patients and get results, others who don't seem to care. I think management tries to train them.

I ordered yogurt then changed my mind to get fruit, they gave me fruit and took the y yogurt back. You are only allowed so much food then you can't have anymore. Don't go there

Staff was very knowledgeable and friendly. If in your price bracket great...we moved in and led to believe Grandma could stay there....but Medicare changed up on us

Was told there would be an introduction for resident, there was none. Room and cloths weren't cleaned. Medication wasn't given. Was told there would be a refund, there wasn't. Left room better than found.