Spectrum Retirement

Too much turnover in staff. Difficult to reach managing staff. Clean and new throughout. Day to day staff is very friendly. Management is slow to respond. Too much turnover to have a higher score. Mismanagement of a bad situation with another tenant. Sloping downward as activity director left a couple of months ago and has not been replaced.

The main issue was that skilled nursing was not available on a regular basis. When my dad had fallen and gone to the hospital. I learned from the hospital, that the facility thought my dad needed rehab before returning to the facility. I did not like that the facility did not communicate this with me themselves and that rehab was not available there at the facility. They had told me that rehab was available when I registered him for care.

Follow up to make sure that things are true! For example, I was told a facility bus takes the residents to and from doctors appointments and that is not true. I was also told that a resident could enter at a skill level of 0, which is also untrue. The food is not appealing and the food groups are not always there, i.e. vegetables. There doesn't appear to be a set day for housekeeping and showering, it is just "whenever" the staff has time. Additionally, there is a fee both for carry out and delivery of meals. The delivery fee is double the cost of the carry out fee.

My loved one was previously a resident at The Enclave at Chandler Senior Living. The cleanliness and friendliness were great. The staff was good. However, they don't have enough staff in the Memory Care unit. My loved one fell often. Falls happen, they told me. No, I would not recommend The Enclave at Chandler Senior Living for Memory Care.

I toured with The Enclave at Cedar Park and this was when COVID at the time was a bigger problem. Enclave didn't even know if they tested their staff. They would have gotten a 4 for the tour, but the lack of covid policy is what drew us away at the time.

My husband and I moved in less than a year ago. We fell in love with the community and the amazing staff. Unfortunately there has been significant turnover with the directors and short staffing on amenities offered for housekeeping and maintenance. The people who made this community great are no longer with the company and I’m afraid we may not want to stay much longer. The staff that is left have been rude and unhelpful, and as residents we don’t feel like our voices are being heard.

When it comes to the meals and dining services we have no opinion but the contract says the guest can purchase food but covid has changed that). The staff has always been nice, one particular caregiver works very hard. Others have been seen sitting on their smartphones. If they are on break, they need to go to break room. That's not a good look.

They were very friendly and my grandma loved the activities, but they were constantly running out of food, so my grandparents werent getting the food they paid for, and they wouldn't let us not do the meal plan and just buy groceries. My grandpa also developed dementia while there and they allowed him to get into dangerous situations, including when he wandered 5 blocks away in the middle of the night. We ended up moving my grandparents out after 5 months.

We opted against it because it was older and not as good a location for my mom and clearly lacked help. The food pick up and take back to room was a deal breaker. Liked the facility and the people a lot. The set up was not as nice as other places.

Beautiful community with wonderful amenities. I was concerned with some of the answers to my important questions.

I toured this community. Initially, we liked it. But I had heard feedback from a few others about staffing issues. I also had trouble with getting a callback from them with questions we had. We decided to go with another community.

The tour was very good. But I was disappointed in our experience after the tour. They said they would accept my loved one to assisted living and we put a deposit down. Then after assessing, they said my loved one needed memory care. That was not the case as my loved one was fully functional, they just could not be alone all the time. It took us quite a while to get our money back.

It was a nice and newer facility. The apartments were smaller. They did not offer too many activities. It felt sterile and cold, and was not really a good fit for my loved one.

We had two really big issues right when our loved ones was moving in with the director that left just a really bad taste in our mouth. We felt they lied right to our face when it comes to our loved one medication being lost. We felt she is not very accommodating. The day to day staff are great. Our loved one does not always participate in the activities and we aren't sure if its by her doing or because since they are somewhat understaffed they do not have enough people going around reminding the residents what is going on.

Good community for those who need minimal assistance, and they didn't have a lot of male residents here.

I have problems with the upper people their poor communication on their part. They would take a long time to call me and sometimes that call never came.

Like the rest of the United States Lincoln Meadows is having a hard time filling the staffing for the community. In the memory care unit the weekend staffing is a big challenge in keeping the staff. Medication management, hygiene, dressing, and bathing assistance is some of the care the community is able to provide. The communication with the management has been good. The communication with the staff in the memory care unit on the weekends has been challenging for the family.

The tour at this community was really good and the community did a good job showing us around and giving us the information that I needed. This was one of my last choices we just did not feel that this was the right environment for my loved one.

This might be an acceptable place for independent living. I probably wouldn't recommend for assisted living. We aren't getting the services we were promised such as laundry service. The friendliness of the caregivers is pretty low. The communication with the staff about our loved one is lacking and could be improved upon. Housekeeping, laundry, changing of linens, the room, the utilities, scheduled transportation, 24 hour staffing and emergency services team, and all the meals are to be included in the monthly rate. The weekly housekeeping, and laundry once a week has been sporadic at best. For the first six weeks that my loved one was in the community these services didn't happen at all. My loved one really enjoys the meals. There is a daily special and a menu the residents can order off of. My loved one has been raving about the food to the family.

This felt cold and they didn't have friendly staff. They had small rooms. It was more expensive for what you would receive for us.