Spectrum Retirement

The meals and dining gets a 3/4 only because they've had a lot of issues keeping staffed in dining; good quality varies. My mom only participates during meal time when it comes to activities, she enjoys socialize then. But otherwise, she loves her apartment. The value for cost is hard to say. This is our first experience. Overall, we're very happy. This transition is never easy, but I think my mom is happy where she is and so are we.

Overall, experience was excellent! The facility was very clean and well maintained. The staff were very helpful. Even with when [name removed] had issues with his cable and phone. Due to the lack of mobility, [name removed] couldn't make it down to the dining hall for meals or to any of the activities. The staff tried to visit with him as much as they could since he was living there by himself and could not get out. The staff brought his food to him in to go containers. I wish it could have been on a regular plates. It was hard to see so many to go containers in the garbage for someone who is dying. Unfortunately [name removed] had a stubborn side to him and visions of being able to get around when he got there didn't happen. This is the place he chose but needed more care and attention than the staff was trained for. All in all, the facility itself and staff were great. Under the circumstances, I think more personal research should have been done on our part for facilities that would've been able to give [name removed] more personal care and companionship. Unfortunately, we didn't have much time to do a lot of research and visit other facilities that may have been able to give him what he truly needed. This is no reflection on the Gardens at Ocotillo. They did the best they could.

Need more food options. Based on the experience we would recommend this community to other families

My experience has been wonderful. My only criticism would be with the dining experience. My criticism is mostly from feedback with my Mom. We do, however, realize that getting good dining staff is an issue everywhere in this industry and they are working hard to get better staff. But other than that I have been very pleased.

The staff and caregivers have been very friendly and helpful. Residents are given the freedom to wander around a bit and socialize but they are in a completely safe environment and can't get past securely locked outer doors.

What they can improve on overall is their communication, they could use more of it. However, based on the experience we have had so far and with those improvements we would recommend this community to other families.

There seems to be a huge problem with keeping staff. Not just lower level staff but higher. They have had 2 or 3 directors in the 2 years he's been there. They went without washers and dryers for the first year because no one on staff reported them being broken. It's been frustrating dealing with that. The first activity director walked out one day telling them she was moving to Florida. The second one showed up drunk and was let go. The people that keep their jobs there seem friendly enough. Hard to understand why no one seems to stay. My dad has settled in well and has made friends and knows the workers that come and go. Maintenance issues are a problem. Their electric front doors were broken for weeks with no reason why they weren't being fixed. As the kids watching their dad spending his last days somewhere it would be really helpful if we all felt a bit more at peace with the daily goings ons there. He has friends, some are happy about that. It seems he pays an awful lot to not have full staff.

It was a nice apartment 100 sq ft bigger than her Gambrill apartment. The bath/shower was more accessible too. I think the food was better and they wait on you like a restaurant. Mom had trouble understanding the call button. They want you to use it for any need. Mom thought it was to call 911. I think they could spend more time getting new tenants up to speed on how things work at Westview.

Good care but not an extravagant place. Staff is nice and this is a good group to work with that is not too large which is what we were looking for.

The new staff at Mason Assisted Living has worked hard to address our concerns and based on this experience we would recommend this community to other families.

I would highly recommend it.

It's a nice community.

Overall it is a good place for my mother since she is still fairly independent. When she moves to the next level of care I will be curious about the services. She is comfortable and safe there and she is frequently checked on. She complains about the food but they have regular food meetings and are receptive to criticism and so try to make changes. It is very helpful to have the gym and physical therapists on site--this keeps her active and moving and she is very fond of the therapists. Overall Southview is good at keeping me informed of what is going on and I have been pleased. I am very involved with helping my mother but I know that if I have to leave town for vacation that she will be well taken care of --I don't have to worry or be anxious.

It's a nice facility but they've struggled with a lot of turnover. The quality of the food isn't what it used to be and the service in the dining room is subpar. It's clean and in a great location.

My mother in law can be a handful and some of the staff has expressed their frustrations to her. I understand completely as I sometimes feel the same, but I do feel like that should never be expressed to the "patient". She doesn't like the food, but she's picky and hardly eats anyways. The options are very good, in my opinion. Some of the staff are great and some have issues, but that's to be expected at any business. The activities are fantastic, but she does not participate in hardly anything.

The staff is friendly and the residents are, too. The building is spacious and attractive. The Enclave provides a number of activities available to residents. The food, however, is adequate, which is the only negative.

My loved one was previously a resident at Peakview Assisted Living and Memory Care and the overall experience was good. The facility itself was welcoming and the most 'home' like. The staff that I interacted with were very caring and addressed any concerns that I had immediately. I would recommend Peakview Assisted Living and Memory Care to others.

The experience for my mother has been very good. They are overpriced compared to others in a 50 mile radius. But my mother wanted to stay in that town. They are friendly and always helpful. The facility is very clean and well-kept.

Mom has taken advantage of many of the amenities at The Gardens. She has loved going to concerts and shopping. Her biggest complaint is the dining room. I have eaten with her several times. The service is rather slow and if you dine late, they will be out of several dishes. There is a lack of places for someone to sit who doesn't want to eat with 5-6 people. She doesn't hear well and lots of people have their "groups" and don't allow a new person to sit with them. They also charge for To Go meals. Food is good. The question you are not asking is maintenance. When mom moved in the cable tv/ cable was not working. NO ONE assisted with the move. They gave her a key and that was that. They were "upgrading " Cox cable but we did not see this in writing or were informed. Her ice machine didn't work. There were no instructions how to use the in room stackable washer and dryer. Lots of digital settings that were unclear to us. The blinds on the sliding door are very difficult for my 5 foot mother to operate. I even struggle with their massive weight. The pool has been an ongoing issue. Lots of bird poop in the pool or on the pool deck. The filter /heater also hasn't been working. We are hoping they will fix this soon. We (and I mean mostly me), was left to determine on my own why mom didn't have cable tv. She was missing a cable box on the wall. Also discovered the water wasn't hooked up to the fridge so the ice didn't work. If we're in charge at "The Gardens at Octillo ", I would offer an orientation for new people. I would offer a quiet dining area. I would not put things on the menu that don't exist. They say there is late night snack of cottage cheese, fruit etc...but this is not true. No one knows why it's listed at the bottom of the weekly menus. As they say in the military, "They need to tighten up their ship". Value for money maybe a 4. We are waiting to see if they improve soon. Many residents have been there for years and say they've tried other places and The Gardens is their best experience.

We put our 95-year-old uncle in Westbrook a month ago. Unfortunately he only lived for three weeks. The staff was great. [Name removed] is very good at explaining everything and helped us a great deal. I would definitely put a loved one in there again.