Spectrum Retirement

The Dir of Nursing has a heart of gold. My mother loved her. Excellent. Her name is [name removed] . Nursing and med techs are dedicated and cared. Mom did not want to be there at first and they won her over. I stayed there on occasion and I was impressed with their responsiveness.

This is a great place for individuals who are looking for independent living - recommend strongly for the elderly that are very independent. Staff is overwhelmed. Sometimes it takes 1 hour to get caretakers attention especially at night time. Nurse was terrible but she's been replaced since. New nurse is better. The place is beautiful and lovely place to be in. But value for service is not good. Activities and dining hall are good. Excellent Dining service. The ratio between residence to caretaker doesn't follow state guidelines. They always come up with excuses that someone is sick. I don't think they manage their scheduling properly. Very disappointed in that area.

There has been a lot of turnover of staff in the dining room, and the meals have not been as good as expected. They are working through the issues, but it seems to be taking a while. This is my mom's only complaint/negative about the place. Mom has recommended three people to move in there. Two of them are already in and love it, and the third is on a waiting list. So overall, it is a great place for her to be! She really does love it there.

The overall experience has been positive, but it takes a while to become comfortable with mates. The community is very clean and the staff are very helpful and friendly. I'm independent, but they get a 5.The staff are helpful with answering questions and getting help when sought. I usually eat dinner only... so personal so my likes are the only response 4 Dinners... they try. The activities are a 5 plus. Very good and fluid and responsive to patrons and I think the value for cost is fair.

We chose Creve Couer Assisted Living mainly because of the price. [name removed] (the head of nursing care) is wonderful. Cleaning of rooms is not up to par and Medicine administration is inconsistent based on time of day delivered.

Overall nice place. Seems to be a lot of turnover and generally short staffed. Yes I would recommend this community to other families. They were just taken over by new management. They are definitely doing their best....very easy to work with

The meals and dining gets a 3/4 only because they've had a lot of issues keeping staffed in dining; good quality varies. My mom only participates during meal time when it comes to activities, she enjoys socialize then. But otherwise, she loves her apartment. The value for cost is hard to say. This is our first experience. Overall, we're very happy. This transition is never easy, but I think my mom is happy where she is and so are we.

Overall, experience was excellent! The facility was very clean and well maintained. The staff were very helpful. Even with when [name removed] had issues with his cable and phone. Due to the lack of mobility, [name removed] couldn't make it down to the dining hall for meals or to any of the activities. The staff tried to visit with him as much as they could since he was living there by himself and could not get out. The staff brought his food to him in to go containers. I wish it could have been on a regular plates. It was hard to see so many to go containers in the garbage for someone who is dying. Unfortunately [name removed] had a stubborn side to him and visions of being able to get around when he got there didn't happen. This is the place he chose but needed more care and attention than the staff was trained for. All in all, the facility itself and staff were great. Under the circumstances, I think more personal research should have been done on our part for facilities that would've been able to give [name removed] more personal care and companionship. Unfortunately, we didn't have much time to do a lot of research and visit other facilities that may have been able to give him what he truly needed. This is no reflection on the Gardens at Ocotillo. They did the best they could.

Need more food options. Based on the experience we would recommend this community to other families

My experience has been wonderful. My only criticism would be with the dining experience. My criticism is mostly from feedback with my Mom. We do, however, realize that getting good dining staff is an issue everywhere in this industry and they are working hard to get better staff. But other than that I have been very pleased.

The staff and caregivers have been very friendly and helpful. Residents are given the freedom to wander around a bit and socialize but they are in a completely safe environment and can't get past securely locked outer doors.

What they can improve on overall is their communication, they could use more of it. However, based on the experience we have had so far and with those improvements we would recommend this community to other families.

There seems to be a huge problem with keeping staff. Not just lower level staff but higher. They have had 2 or 3 directors in the 2 years he's been there. They went without washers and dryers for the first year because no one on staff reported them being broken. It's been frustrating dealing with that. The first activity director walked out one day telling them she was moving to Florida. The second one showed up drunk and was let go. The people that keep their jobs there seem friendly enough. Hard to understand why no one seems to stay. My dad has settled in well and has made friends and knows the workers that come and go. Maintenance issues are a problem. Their electric front doors were broken for weeks with no reason why they weren't being fixed. As the kids watching their dad spending his last days somewhere it would be really helpful if we all felt a bit more at peace with the daily goings ons there. He has friends, some are happy about that. It seems he pays an awful lot to not have full staff.

It was a nice apartment 100 sq ft bigger than her Gambrill apartment. The bath/shower was more accessible too. I think the food was better and they wait on you like a restaurant. Mom had trouble understanding the call button. They want you to use it for any need. Mom thought it was to call 911. I think they could spend more time getting new tenants up to speed on how things work at Westview.

Good care but not an extravagant place. Staff is nice and this is a good group to work with that is not too large which is what we were looking for.

The new staff at Mason Assisted Living has worked hard to address our concerns and based on this experience we would recommend this community to other families.

I would highly recommend it.

It's a nice community.

Overall it is a good place for my mother since she is still fairly independent. When she moves to the next level of care I will be curious about the services. She is comfortable and safe there and she is frequently checked on. She complains about the food but they have regular food meetings and are receptive to criticism and so try to make changes. It is very helpful to have the gym and physical therapists on site--this keeps her active and moving and she is very fond of the therapists. Overall Southview is good at keeping me informed of what is going on and I have been pleased. I am very involved with helping my mother but I know that if I have to leave town for vacation that she will be well taken care of --I don't have to worry or be anxious.

It's a nice facility but they've struggled with a lot of turnover. The quality of the food isn't what it used to be and the service in the dining room is subpar. It's clean and in a great location.