Sonida Senior Living

Great staff my friend is doing well and very happy, good food, great place to live.

The staff took wonderful care of my dad. Everyone knew his name, his likes, his dislikes, and they recognized when he needed extra care or help with things.

From what i've seen from a distance, I would rate the Waterford a 5 on all these dimensions. I believe my mother-in-law is in a safe, secure, clean and navigable facility at the Waterford at Levis Commons, with attentive and responsive staff --- and while she requires little care at this point, I have no doubt that as her needs change the Waterford will be exceptionally capable of meeting those needs. I've experienced other facilities with my parents and would rate Waterford as an exceptional value of the highest quality. As a result, we are considering other Waterford facilities elsewhere in the country for other family members.

The staff is wonderful and attentive. They could use another aid on each shift; there is 2 on now could use 3. [name removed] at the front desk is very kind and helpful and the nurses are wonderful! The building is very clean and does not smell which is nice from other places I have gone. My mother is happy with the food, and the kitchen staff is wonderful also! We moved my mother from an outer suite to a courtyard suite and [name removed] in maintenance was very helpful in the move. Everyone has been very accommodating to my mother's needs and requests.

My experience was a 5, however, my sister took care of most of the logistics since I work during the week. My mom seems to be pleased for the most part. When I visit, the facility is clean and residents are gathered in the common areas.

It is a really great facility with wonderful management.

The apartment is clean and the staff is so friendly!! Mom loves how quiet it is at night. She is sleeping so much better! Mom's apartment is bright and roomy. Some of the properties we toured were nice but huge. My concern was her finding her way around. Waterford is the perfect size property! In two days she knew her way around.

The overall atmosphere, restaurant style meals more of a smaller intimate atmosphere instead of a huge lunch room with a ton of tables. Individual laundry weekly so I don't find my laundry in someone's clothes other than his own. From the front reception desk to the hair salon everyone is very personable. The nursing staff immediately report anything that is out of the norm.

Everyone is extremely polite they don't gossip and the staff is dignified. You are always looking for a way to engage the residents in happy meaningful activity. You don't seem to be short of staff. The staff seems interested in the conversations with the community and are very careful that stay on top of the conversation and discussion of the issues that are important to their wellbeing ..the staff is very well trained and are always looking for solutions for their staff and client issues.

The Waterford is a beautiful and clean facility. Staff is extremely nice and helpful. I like the sign in procedure. Well maintained and cared for. Safe and secure. Handicapped parking usually available.

I stopped by the Waterford on a whim to pick up a brochure and ended up staying for a tour. The first thing I noticed was how clean and fresh smelling everything was . I was met by a very nice and professional representative of the facility who offered to take me on a tour. She took me on extensive tour while explaining everything and answering all of my questions. She showed me all the different apartments and later went over the pricing structure which I feel was very reasonable. This is where I want to go when the time is right.

2nd floor nursing staff along with [Name Removed] ( she did meds) we all such incredible people. My MIL could be difficult but they always treated her kindly and took care and f her so well. They also made sure we were informed.

It works great for what we were looking for

Attentive staff, delicious meals, prompt attention to questions, respectful attitude to staff, visitors, and residents. Multiple fun activities every day. Beautiful apartments in a quiet but well resourced neighborhood.

The main things that stick out are the employees, the cleanliness of the facility and the decor.

Was created by staff and residents on entering the facility. All the residents we spoke to were genuinely happy with being there. Enjoyed our tour and looking forward to getting our parents in so they can be helped to have a better quality of life with the help of the staff at Waterford.

The staff, food, activities and outdoors are all second to none. They really care and I can tell that they all truly do try their best with everything that they do. The community has a homey, happy feel to it and a sense of belonging. I look forward to many years to come!

Very pleasant tour of facility. Everyone was friendly. areas I saw were clean. Residence seemed happy.

I was very worried about how she would treat me after we moved her in on Monday and left without saying goodbye. She was still eating her breakfast at 8:45, sitting at a table with 2 other women. I found out that they were both retired teachers, like my wife. Talking with other women seems to improve her attitude towards life in general. Her appearance was much worse than when she was at home. Her hair gets oily easily and not being washed for 4 days made her look “dirty” and uncared f.or. Her room looked clean, but the bed was unmade. The snack tray that our daughter had made for her was on the floor, under the refrigerator, where hrr back would hurt her, if she bent over to get to it. A folder /Waterford check list had been put in it’s plsce. The staff were very friendly and tried to be helpful when I asked. We made a serious mistake moving [Name Removed]in this week. I felt pressured to move her right away. This is Holy Week and missing church services affected her badly.

Everyone is helpful ,caring and very nice. Nothing bad to say.