Sonida Senior Living

Our loved ones said meals have gone down hill since they first moved in [date removed]. It is hard to communicate with nursing staff when needed....you must text the director to get a response. Activities are limited and Mom is able to get around well but the facility doesn't even have a bus to take them for rides or anything - she is stuck in the facility.

They need to know that the rent is going to be all of their loved ones money minus $100. We ended up owing the Wellington a lot of money because it was not [cost removed] a month it was everything minus 100 of her monthly pay. When we first signed up for my mother-in-law to go to the Wellington they told me that the rent was $12.50 a month and then a new lady named [name removed] to go over and she said no it's not [cost removed] it's everything minus $100 of her social security check. That was not at all what we were told.

Staff turnover has been very high. They were just purchased by another company effective 7/1, and things seem to be trending upward now. But the last year was very hard for staff & they lost many great people. We love the location. It's very close to our house, so we get to see Mom frequently. Set in a park-like area away from noisy traffic. And she's in a nice apartment that opens up into a pretty courtyard, and she enjoys having a "backyard." The food has been a constant source of complaints. Again, new menus with the new company, but she generally complains about lack of variety in vegetables & not enough fresh fruits & veggies...everything "canned & unhealthy." Nice community with room for improvement is fine. New company is changing a lot right now, so I think it's all going to be good soon

Overall, it's a nice facility, with a nice staff. My friend has been there over one year and has no major issues.

It's great! I've made a lot of friends, and would recommend it to other friends.

For as expensive lack of workers, not always a nurse on duty, did not do activities if no visitor's present, and an aide came to work wearing a t-shirt under her smock that she took off, that said [profanity removed] in BOLD LETTERS! I think that was unexceptable!

Too many residents per worker, especially for the care needed in this particular setting. We were told there would always be at least 2 and sometimes 3 workers. We rarely have had even 2. Also we were told residents would be checked on every 1-2 hrs. This has not happened. Just several things that were presented and have not been played out as such. Not All the workers fault, but certainly more can be done. Several workers are very kind and are genuine in what they do. We have been a disappointed to say the least. Turn over in some staff right after we began this journey here. The new administrator seems very nice and striving for betterment, I do believe. As with most of these care facilities...not enough workers. Especially ones that really care. Sad at where we are in patient care these days.

The staff is very nice, the food is decent, and the facility is kept very clean. Unfortunately, their billing practices are deceptive. My father was evaluated to be a Level 1 care by the Waterford nurse a few days prior to moving in. We were billed correctly the first two months. Without informing my father or his family, Waterford moved my father to Level 2 (an additional $[removed]/month). To make matters worse, they BACKDATED this change in care 60 days to the first day he moved in! This was contrary to what the nurse had determined and without notice to the family. Had we known dad would be incurring an additional $[removed]/month, we never would have selected Waterford. This is the old “bait and switch” business tactic. When I complained in late May - early June 2024, I was told to wait on an answer. I did wait. Finally, in mid-June I was told that dad would resume billing at Level 1 ($[removed]/month). This was a lie, as our July statement continues to show Level 2. Disgraceful.

The staff is so very friendly and helpful. The move in was an easy process. My parents have been there a year and unfortunately the food and response time for aides has declined.

Showers are supposed to be once a week. The resident can go 3-4 weeks before she gets hers. There is always some excuse. Sometimes I have to do it myself. There is a doctors order to apply compression socks every morning and this is often not done which leads to swelling in her legs and feet. Because of the lack of hygiene, she develops fungal infections in the groin which go untreated because no one discovers it until she tells me about it Over the last year, I have talked to the care supervisor and facility manager many times, providing written documentation of the lack of timely hygiene and there is not consistent improvement. The place is generally clean. The resident states some of the staff are so nice and others are not.

Let's just say you get 3 strikes and your out, an ambulance was called and she was taken to the 6th floor at Baxter, we were not notified by the staff and an hour and a half later nurse from hospital calls and ask if I'm coming to see my sister, that she's at the hospital!! Southern dropped the ball and no one notified us the family!! Then they were not friendly as we were told to move her things out immediately and she was no longer welcome there! They knew of her diagnosis of Alezheimer's/dementia.

1) The overall experience has been OK, however I feel it is hard to get the techs all on the same page on what we need them to do with my mom. 2) The price of this facility is lower than others, but not sure some of the care is up to par with other facilities.

There has been a significant employee turnover during the last few months at Southern Meadows Senior Living. The high standard in all areas that we were used to was in serious decline across the board during this transition. That and the high rent increase in March, made us decide to move my dad to a new facility. He will be leaving southern meadows next week.

There are some very nice people there - both staff and assistants. However, the services we were told would be provided are not always delivered. There have been periods of up to 14 hours that my mother has been left in bed without an opportunity to go to the bathroom. To be unattended that long is never an acceptable or kind way to take care of and maintain the dignity of someone who cannot take care of their own basic needs. We were promised that staff would provide a minimum of 2 hour rounds in the night where they would have eyes on the residents. Often it doesn't happen. I believe the management at The Etta could improve by providing more intense staff training - setting standards and protocols, and and insisting on staff compliance and excellence. There are many issues that could be improved and better goodwill made (hence higher star reviews) by implementing a better customer-centric service approach. The dignity of the residents should come first, and all to often, it is not.

We selected Brookview Meadows because we wanted my mom to be in a clean and safe environment. It is absolutely that and more! My mom loves the staff, the support that they provide her and her beautiful apartment! If there's anything that could use improvement, it would be along the lines of the food provided. But it's important to know that they do have the ability, as residents, to share their concerns (and they do!). I would absolutely recommend Brookview Meadows to other seniors in the Green Bay area!

The quality of care is difficult to assess. It depends on the staff member . They have a wonderful director in Memory care. Her name is Sharon. I can text her or call her with anything I need for my mom and she gets it done. The staff has also sent me videos so I can see how she's doing when I'm not there.

Based on our families experience, the 1st 6 months was just a disaster. It since has changed almost all the management and had improved drastically.

My loved one was previously a resident at The Waterford at Plano and the overall experience was okay. However, we had some concerns and ultimately ended up moving my loved one to a different facility.

Like any other place, you have outstanding staff and mediocre staff. All of these assisted care facilities are expensive and it is a burden for the families to supplement. It appeared that one of the nurses ran the facility in lieu of the Executive Director and as a side note, she is no longer there. The facility is a cozy little place. My Mom did like it there. It is a 20 bed facility.

Typical nursing home . Staff that work with the patients, are under payed. Quality of care is low, due to the quality of people they hire. The owners of nursing homes, are making a killing, and providing very low quality care. Diapers are not changed regularly, and place is understaffed most days. I'm just glad my loved one, doesn't realize much anymore.