Sonida Senior Living

Good intentions but maybe long distance management with different "style" of care, confusing.

A great option for parent once unable to live at home alone. Beautiful, safe, clean and comfortable facility. Separate apartments for independence and privacy yet they are in one facility that offers a dining room, activity center, library, common sitting room areas , etc. Many activities offered for residents to enjoy and to socialize without having to leave the building. Staff truly care for the residents. However, high caregiver turnover due to insufficient wages, inadequate training and understaffing. High safety concern for minimal staffing on evenings and nights. Costly to rent apartment + added cost based on “level of care”, which builds up quickly.

I would like for my cabinets to be fix a little faster.But [name removed] did a good job in fixing my TV super quickly .Overall they gave treated me kindly and are helpful,people here are understanding ,attentive and giving.

The Sales department promised an open stay since we were on a wait list for a different residence still under construction. (Between 6 weeks to 6 months) The Waterford location was ideal, but the memory care unit smelled awful and was always short staffed with no observable activities. At the end of each monthly billing, the director would call us wanting us to sign a lease and pay a community fee with the threat that corporate would no longer allow us to stay. After 3 months of promises to get new deodorizer emulsifying agents and the thought of being kicked out, we relocated. I would not recommend the memory care. The assisted living was highly recommended by dear friends.

The staff promises things and they do not perform as promised in a timely manner. The food is probably the worst I've seen at a facility. My loved one has found another facility that has a lower monthly cost that she wants to look at, she is planning to move. Her shower was not fixed for over a month, we ended up having to fix it ourselves. I had to order the part to fix it. They promised to take my loved one to Walmart, but they don't keep a routine schedule of when they're going and they cancel a lot. The front porch is nice, but other than that it's really sad. I was warned by another quality lady not to put my loved one here and she gave me the similar story, but we had to find out for ourselves.

The communication is poor my mother was taken to emergency for chest pain, and I was told that they would call me and let me know where she was taken, never got a call. My mom's doctor sent instructions on how much insulin to give her in August and it's December and still don't know if she is getting the correct dose. Overall though they treat my mom great, she says they are all very nice to her.

There are GREAT ones and poor staff. The ready good ones tend to be the long term staff that are there because they are passionate about what they do. However, there needs to be an improvement in the hiring process. There seems to be a revolving door in that area and a sense that those new staff members aren't there because of any desire to be caring and maybe faked their way through the interview process. If they have a background as caregivers at other (or multiple other) places where high standards for caregivers are expected, that should be a red flag. This is not to say there aren't any good new people hired, just that the lack of great care (or good quality care) seems to be existing in those new hires that slipped through the hiring process.

I like it, I that it is one story and the meals are on time.

I think they are understaffed but my uncles primary caregiver is INCREDIBLE. They have alot of information and make you aware of what your loved one is doing...they even send pictures via email which has been great.

Looks very nice. Nice Staff, very neat.

1. First time in a long time I've had an opportunity to play chess on a regular basis. 2. It's nice to have PT every morning at 9:00. 3. Three healthy meals served a day. 4. Housekeeping service once a week. 5. I thought I'd be bored here. But the training schedule/daily planner. Can keep you busy!!!

I would not recommended this place to others and I will be leaving a through review soon. I don't indorse a place for mom recommending Aspen Grove until they get their issues fixed. The turnover with staff is high. The staff is not happy morale is low. Communication with family members is lacking. Care is not always adequate. They charged me two weeks worth of rent after my father died and this was not disclosed clearly in the paperwork

Mixed experience. A lot of the selling points weren't delivered. Common areas are kept clean but private cleaning needs work. A lot of the staff are low level laborers so do not place emphasis on customer expectations. Management is fine. Front desk staff is often absent from there post, which is a security risk. No firearms are allowed for residents and no security is on site. Meals are lackluster and are often only quick, processed convenience foods. Very little fresh veggies. I think they are working on a new food manager so hopefully it gets better. Bulletin board is chock full of events each day but staff needs to encourage residents more strongly to participate. It is one of the more affordable residences for what is offered.

I love the staff that cares for my mil. They treat her with care and respect. I am very disappointed with their communication. They do not return phone calls and they don’t answer the phone In the memory unit. My MIL had Covid and we were informed about it 24 hours after the fact. I called daily to get updates and they would not return my phone calls. There was zero communication while she was sick.

Nursing Staff is excellent but food is not good. Lots of changes in business office over last few months has led to some lapse in communication, but that seems to be improving. New executive director seems to share resident concerns about menu & has promised to work with kitchen staff to improve offerings. Definitely highlight excellent staff. They are working so hard to keep residents happy & safe through lots of changes. But once these changes & updates are finished, I think it's going to be really great.

Willow Grove community does not have enough staff. Several of the staff are looking on their phones too much. Really like [name removed] and [name removed] , some of the rest are just waiting on pay day and quitting time. Leaving more work for the ones really working.

I love the people and the workers there. They are very good with the residents. Very caring. But, the food is not very good. It used to be, until they switched companies. I wish they would switch back.

My experience with the community is limited, but everyone that I've been in touch with (both staff and residents) and everyone is very polite and courteous. It doesn't "feel like" a facility... which is great! We picked this community because of the location and price.

Our family had an in person tour with Rosemont community and the overall tour experience was nice and we liked the staff but we just could not see our loved one living there.